The setting is really beautiful, especially walking over the the main house and seeing the back garden with the view of the water fountain etc. Bed was really comfortable and hotel was very clean for us. Breakfast was included and a good selection on offer. the level of cooked changed across our 2 day stay and we preferred the first day. We also booked dinner for our first night but we ate in the bar as there was a private event on where we assume you would usually eat - dinner was good and the servers were lovely. All the staff were really lovely and helpful, good atmosphere in the hotel.

The bathroom fixtures and door were really needing replaced, the toilet flush kept sticking in and could see all the plastic, the back of the door is all busted up and had exposed holes from old hooks etc. just updating those 2 things would make a big difference. Whilst close to the WBStudio it is a fair walk unless you’re willing to get a taxi & Public transport is limited once you leave Watford and get to abotts - it would be good for the hotel to include this information so it’s easy for guests since that’s the main attraction of the area.

I'd stay here twice before, and once again it served the purpose.

Other than that I couldn't use the pool this time round due to health and safety reasons on the hotels part, which I hope they get rectified soon with the height of summer upon us. Two of the four light buttons in my room for some reason didn't work, and I was often forced to use the light switch closest to the door. The only other snag, which was beyond my control, was the noise level right above my room with special events going on during the evening that I was unaware of as I was having early starts during the last two nights of my stay which kept me awake. Again not the staff's fault, just noisy revellers.

Location- beautiful grounds, picturesque, easy to get to from motorways Parking- plenty, free and safe Staff- friendly, welcoming, helpful Meals- Christmas lunch was superb! Breakfast had gluten free and dairy free options, wide variety of cooked English or continential options. Dinner in restaurant or bar- great choice of meals from Italian pasta / pizza, Asian curry, English fish n chips and American burgers Personal touches- we all got Santa stockings! Amenities- swimming pool Rooms- comfortable, clean, able to adjust temperature, tea and coffee making facilities provided, quiet No pets

No gym Rooms getting a bit worse for wear- some rooms need a maintenance overview. A quality control/ maintenance person should go round picking up little things that need repairing before they become big repair jobs- paint and wood peeling in bathroom door in one of our rooms, tap connections loose in another room, chipped tiles in bathroom in another.

We had a truly wonderful stay at this hotel! The location in the picturesque Hertfordshire countryside was absolutely idyllic—like stepping into a serene bubble where time stands still. From the moment we arrived, the friendly and helpful staff made us feel welcome and well taken care of. The highlight of our mornings was the delicious English breakfast, which was fresh and perfectly prepared. It added such a comforting start to each day. This hotel is a perfect retreat, and we can't wait to return in the future. Highly recommended for anyone looking to relax and unwind in a peaceful and beautiful setting!

That said, despite the excellent service, we would love to see some improvements in the technology offered. Our TV couldn't connect to the internet, and the issue remained unresolved during our stay. Adding smart TV features and ensuring internet connectivity would make the experience even better.

The staff at reception were lovely. I had asked if they could do something a little special as it was my boyfriend’s birthday and they made the room lovely I thought it was so cute. We had balloons, rose petals and a cheesecake with a happy birthday chocolate message. The room (superior room) was amazing it was huge and the bathroom and shower was great. We both said how amazingly comfy the bed was and both slept great. We had such a good stay we were contemplating staying another night! The grounds are also so beautiful and in such a great location for other areas.

A few wears in some places of the room but nothing to complain about and the room was clean which was the main thing. The room got a bit cold but heaters were provided so can’t fault anything really!!

The location was perfect for what we were looking for and easy to find. The grounds are pretty.The staff were lovely too. Breakfast was brilliant. Definitely a win. The main heating in the room didn't seem to work - or if it did we couldn't make it work. Thankfully, there was a portable heater available in the room which warmed the room up quickly.

By night, it was bit noisy - some sort of motor going on and off outside? Dinner was okay but overpriced for what you get. The room was fine but there were stains on the curtains and the TV remote was visibly dirty. The portable heater was very loud.

Hotel was clean, well designed and festive (we went just after Christmas). Staff were friendly, the amenities were great. Food was awesome. Lovely sized pool. Rooms spacious and comfy, had a nice big shower and room was well equipped (towels, hair dryer, shampoo, body wash, etc). Great location for Harry Potter World, 20-30 min walk, very easy, follow road, cut through by co op and go to front entrance.

Rooms were too warm, hotel should provide an extra fan, rooms need coat hooks on the wall by the mains door. The corridors were cold. Pool needs updating. The grounds could do with some TLC.

The hotel and staff were absolutely amazing, we only wish we were there longer to enjoy them! From the minute we arrived, my son and I received a warm welcome and felt looked after. The guy who checked us in (I only wish I’d got his name so I could mention him personally) wanted to know all about our plans and gave us the best way to get to London the following day so that was sorted there and then. When we got to the room there was a gorgeous dessert waiting for me to wish me a happy birthday (Making of Harry Potter was my birthday present and reason for the trip) which was so lovely and unexpected. Breakfast was included (and delicious), which I find is becoming rarer now and check-out was before 11 which is great so not rushed. Can’t wait to stay again and use the pool this time!

The only thing I could think to say is if you don’t plan on eating at the hotel, make sure you stock up before you go as you’re quite far out once you’re there if you’re not in a car.

The staff were exceptionally friendly & helpful. I enjoyed the swimming pool, walking in the grounds. We ate in the bar both nights and food was good, especially pizza. Bed was really comfy, so pleased to have aircon as it was really hot. There are parts of the hotel that are tired, but some of the reviews are unfair and exaggerated. Perfect location for Harry Potter World. It was my birthday and there was a Happy Birthday plate with chocolate brownie in our room, which was a nice touch. Would definitely stay again.

The rokeby suite, was well worth the fee i paid. really plush decor, bedding, 2 large double beds, large 50 inch tv with table and chairs. the bathroom was well equipeed with a large bath, and shower which had very hot water. The view of the gardens, fountains and the great outdooors was great - Really relaxing. Free buffet breakfast was supplied. The staff were very helpful on reception and I was kept well informed about the pool area if i required its usage. I could park my car right outside the doors, so my suitcase didnt get wet. I was literally 5 minutes drive from Harry Potter studios. There are a few pubs nearby for food and drinks, but I would recommend the Kings Lodge hotel a few minutes drive away. Excelent food, lovely atmosphere, and a great price for such quality.

Although my breakfast was free for my deal, it was a dissapointing start to my day. Over both days stay, it was chaos. The food was always tepid at best, or I could not make a small meal, as different items were never topped up, or well below temperature. In an hour, I struggled to get any milk, tea or coffee, or orange juice as it was never topped up or came out tepid. The staff seemed to run around with tiny jugs, or drinks containers, clearly not enough for demand. While it was included in my deal, I still had to go elsewhere to feed my family.