Our stay at the Grove truly exceeded expectations. The location is stunning, and the amenities and programming (especially for children) were wonderful. The staff was welcoming and kind, and I’d like to especially appreciate Soad, who went above and beyond to ensure my birthday was well celebrated. Our daughter (nearly 5) had so much fun for the amazing activities over Easter weekend, as well as playing in the kids pool and driving the mini Landies. She also loved her afternoon at Anushka’s, which was a real treat for my husband and I to have some kid-free time together, knowing our daughter was having fun in good hands. We were sad to leave and would love to come back again someday.

Nothing

A lovely hotel for a quick getaway from London with lots of activities for children over the Easter break. We enjoyed the petting zoo and the Easter Sunday party. A few things which make this a 4 star experience: 1. Pools don't open until 10 am. For a hotel whose key clientele appears to be family with young children, it would be nice to have the pool open earlier. 2. The pools aren't maintained to a 5 star level of cleanliness. Even the indoor pool has bits of foam and hair in the pool. There are some foam toys by the indoor pool, but these aren't maintained or checked regularly. There was a broken water gun (inside pool) throughout our stay of 4 days which showed that no one was checking the area. 3. The changing area for the pool is very small and always wet (ie no regular cleaning). It would be nicer to have a bigger changing area given that the pools require walking across the outside garden area. 4. Golf carts aren't easily available. We asked on one occasion and were told it was a 15 min wait. 5. One three occasions (in a span of 24 hours), we had various members of staff walk into our room with our permission. First, it was a manager with guests (having mixed up room numbers). Second, housekeeping came to clear a table (again having mixed up room numbers). Third, the cleaner was in our room despite us having left a do not disturb sign outside (which she casually ignored and lied about). We brought us to the attention of the reception, but no substantive action was taken as the housekeeping team walked into our room again on the last day (once again having ignored the do not disturb sign). 6. The bath area is poorly designed. It is a very deep bath with a shower over head. There is no support bar that one can use to get in and out of the shower in the bath. For a luxury hotel, I was expecting a stand alone shower, not having to climb in and out of a poorly designed shower over the bath. 7. There is no towel warmer in the bathroom.

The facility for kids, the welcome information while checking in by the staff is amazing. They give a complete information about the activity of the hotel. The building is great & well maintained.

The bed sheet not feel comfortable enough, feel a bit rough. Hope the staff can consider to change the type of the sheet to be something smoother like an Egyptian cotton. The lift is not proper enough (the one at the back, crossing to indoor playing area), or maybe the renovation isn’t finished yet. The pool area looks a bit old, maybe not the type of my like which give a clean, cozy & lux calming area to relax.

Absolutely everything. Driving up the path to the hotel is just stunning, the grounds are so beautiful. The staff are just absolutely wonderful and friendly. The facilities were incredible and we really enjoyed the spa. Every little walk leads to somewhere so beautiful. The food was amazing and the buffet style dinner at the glasshouse was just insane. The room was comfortable and spacious. I loved the activities that went on at the hotel also. It was my boyfriends birthday and they upgraded us for free which was just so lovely and made the experience even better for us. Thank you to all the staff, all so wonderful :)

Wasn’t anything I didn’t like or enjoy here it was fab.

I stayed here mainly for convenience because it’s located just ten minutes from the Warner Bros. Studio Tour where they shot all the Harry Potter movies. While the resort has some impressive amenities, I did encounter a few setbacks. Upon arrival I waited a little over twenty minutes for my room to be ready. The front desk staff seemed a bit formal and less welcoming than I expected. This was despite numerous texts and calls letting them know exactly when I would be arriving. The fitness center was also challenging – hard to find, with a lengthy walk and a somewhat cumbersome entry process, which limited my motivation to return after one visit. Breakfast at “The Glass House” was a standout, with an extensive buffet, offering nearly anything you could want. However, the bustling atmosphere with businesspeople gave it more of a city “power breakfast” feel than a relaxed resort vibe. All in all, The Grove has a lot to offer, but some of the difficulties tempered my overall experience.

Beautiful grounds

1. Upon arrival, we waited over 35 minutes in our room for luggage to be delivered, rang the reception and was told they would hurry up but eventually had to come back downstairs to check what’s going on and found our bags still sitting on the floor. So had to take them up the room ourselves as we were eager to go out for a walk but it was quite chilly so needed the jumpers from our suitcases. Expected better from a 5-star luxury hotel. 2. Left sign on the door requesting cleaning service when we left for breakfast at 8am, came back to the room at 1pm still not been cleaned. Then my baby fell asleep around 2.30pm and then the cleaning lady showed up. So didn’t have new towels until evening cleaning team came in after dinner time. Not a major issue but annoying.

The Grove is super beautiful in its own complete huge private surroundings, and kept in wonderful condition this really is a special place. Being December decorated beautifully and even had a Jo Malone collaboration including a pop up shop, from the moment I arrived it smells delightful and temperature is warm with friendly staff (Moushakue) truly making the welcome 10/10. Everything is spacious too and I haven't touched on the gorgeous room, restaurants and bar lounges :)

I can honestly say there isn't anything I disliked about this place

Our weekend here was nothing short of exceptional. We felt so welcomed by Christina at reception as soon as we arrived, who gave us all the info we needed and even took us to our room. The room was so comfortable (especially after an upgrade, thank you!), and there was a special birthday treat for my partner. Breakfast was the best I've had at any hotel, the range of options was amazing and the French toast was a highlight. We had a lovely chat with Vera who was so attentive at breakfast too. Our massages and the spa as a whole were a definite highlight. Mia really took the time to ask what I needed and made me feel so comfortable. The grounds are gorgeous and a perfect setting for the whole place, it didn't feel like we were only a short distance from London. The food at Madhu's and Skewd was perfect, such good quality and we were so impressed by the service. Soad at reception was also amazing and very thoughtful after a small mishap at checkout. Yes, the price point is high but everything at The Grove was incredibly slick, well-organised and luxurious - which was exactly what we wanted.

The coffee machine coffee at breakfast could have been nicer, but that's just me being picky!

So much to love here! Surroundings/Location was amazing. Room (deluxe king) was so lovely, comfortable and really clean! Check in and out was really easy, quick and efficient. Spa facilities were OK, nothing necessarily to shout about, but they were nice. Food was amazing! We dined in the Glasshouse where they have their buffet. Not an ordinary buffet, it's around £80, but the choice is incredible, the quality was 10/10, flavours etc, just amazing. Staff were super attentive. Definitely didn't get £80's worth, but only because I was so full. But it was nice to be able to eat one plate of curry, then pasta then a roast! Great selection. Breakfast was also a buffet and with a great selection once again. Unlike a lot of buffets, it was actually very clean and replenished constantly. We booked as it was our 10 year anniversary, the hotel had some anniversary chocolates waiting in our room which was a lovely touch! Overall, amazing stay, just looking at the diary to try and book 2 nights this time!

Buffett price was a little hefty, but I knew this when booking.

Beautiful hotel in lovely surroundings, a little overwhelming as you try and make your way around it. Rooms are lovely. Staff mostly excellent.

No English breakfast tea in the room Younger female staff, come across as a little aggressive and at times condescending, on the other side of the coin the male staff though out the resort were excellent and very professional.