Room was large, clean with all the expected facilities. Staff very friendly and helpful but some training is obviously required when waiting for them to finish their conversation before breaking off to attend to us, however I really don't want to be too harsh on them as they really were polite and friendly (just inexperienced). The food was ok but the menu not to my taste (I know get over it). The night porter was great he took us on an impromptu historical tour of the castle after our meal, which we loved.

Whats not to like ? A beautiful property in a fabulous setting steeped in history!

The meal in the Bar was excellent and reasonably priced

Everything went smooth , friendly staff , clean, and quiet all as required

Sitting outside on the courtyard was delightful and the evening food and breakfast so tasty.

It's a bit of a hassle booking the dinner. The minimum the staff are not allowed to book for less than 45 mins time -so there is no turn up and have dinner once you have checked in. We made the stop over as so exhausted so the extra 45 mins might not seem like much but it was. You are far too short staffed so outside was a bit dirty tables. Having said that - it was so worth the wait - delicious and very relaxed.

Lovely hotel. Beautiful setting. A great location for york,,leeds & harrogate . Our standard room was tastefully decorated, spacious & clean. The food & service was excellent in the lounge. The breakfast & service e was excellent in the restaurant. All staff were friendly & efficient We will deffinately return &would recommend.

The only thing for me was having to go outside to reach the restaurant . I understand it might not be possible to put an entrance from the inside but a canopy over the stairs might be an idea. Besides not wanting to get wet when dressed up for dinner I also feel it would be easy to slip on wet steps.

The place is simply amazing peaceful and surrounded by beautiful nature. The castle has lots of history. So beautiful and suggestive.

I liked everything. It was a wonderful experience. The only change I would suggest is to provide a shuttle service for people that have no vehicle since the castle is very much isolated and requires some good walking from the bus stop nearby the freeway.

The property is amazing , it is Historic Building with a history going back generations and is located in total countryside (in fact our room overlooked the adjacent farm buildings , so close were we to our rural neighbour!)

It was raining and a few minutes walk to the main castle from where our room was locateded in a wing, Slso on arrival ,we parked in the ‘visitors parking area , a long walk with our cases to check in - the guest parking for our building was full . Otherwise everything was as expected and up to standard. No complaints.

This is a beautiful little sanctuary! A stunning castle in perfect location. It was calm and relaxing. The thermal spa was excellent. The staff were all incredibly helpful and answered any questions. Food was excellent with good amounts of choice. The activities on the grounds also seem to be good value although I didn't partake in these. Will definitely recommend and will be returning

Dinner service was incredibly slow but didn't impact on my stay

Amanda was absolutely incredible and made what had been a rocky start to our day really special. The room we were allocated was excellent, the hotel itself was a joy, the library with fireplace was wonderful and the grounds were lovely. We enjoyed the meals too and the lounge area. We heightened our stay with the extra activity of axe throwing, which was a lot of fun.

The spa being closed. One of the reasons I had booked the overnight was to use the spa and it was sad that it was closed on a Tuesday, so we didn't get chance to use it. Booking.com also does not make it clear that a standard double is only showers, not baths. It would be worth making that clear for future bookings.

We chose this hotel last minute. It was a complete surprise. Whilst tired in places, this is a castle built in 1066 and the history and passion of the staff make this such a charming hotel. Hidden doors, and rooms you get lost in make it a great stay. Also Jeremy on reception gave us a guided tour 😀

Nothing we didn't not like. Yes the main bar could do with an update, but the castle and history make the trip worth it.

Stunning castle hotel, lovely rooms and bathrooms which have been brought up to date. Amazing location. Would love to come back and visit for longer (we stayed one night as a stop off) and in the summer to take advantage of the secret forest and other facilities. Breakfast was great - you can order a cooked breakfast and there is a good variety of continental options. We stayed with a dog and had enough room in the room for his crate which is great.

Nothing!