The location was perfect, just a 5 minute walk into the town. Having on-site underground parking was a big plus and reasonably priced for Harrogate. The staff were very friendly and helpful, the hotel was very clean and is the nicest scented hotel I have ever stayed in !

The only negative was at busy times you could be waiting a while for the lift although there is x3 lifts they’re quite small but fill up quickly when guests have suitcases! Also only x2 lifts go down to the car park so often you had to take a lift to the ground floor then swap to one of the lifts to go to the car park but this is a minor inconvenience and wouldn’t put me off staying in the future.

The previous night we had stayed at the Crowne Plaza in Leeds. We had a very poor experience checking in where we were told our room was ready but because it was only 12 noon we would have to pay £10 per hour up to 3 pm which was the normal check-in time. We have course refused and simply went into town until the required time.When we arrived at this hotel in Harrogate we were there at approximately 10.45, told our room was ready and immediately given the keys without any additional cost. All of the staff were extremely helpful and friendly, particularly in the restaurant where the service was impeccable.

The only thing that I would have a small moan about was the water pressure which, for a large hotel at this size, really needed to be better. Other than that, nothing.

We stayed for one night it was our first time in Harrogate and the hotel was about 15 minutes walk from the train station as we don't drive it was very modern and absolutely immaculate the staff were very helpful at our check-in we were able to leave our luggage as we couldn't access our room till after 3pm the room was on the 4th floor lifts were available our room was lovely and very clean we had everything we needed the large king size bed was very comfortable with lovely bedding we also had a bath in the bathroom we had breakfast which was buffet style with full, english or continental options available the hot breakfast was delicious staff were very attentive overall i was very impressed with the crown plaza and helpful stafc wiuld certainly visit again

Everything was fine i could not fault it

Very comfy big bed. Clean rooms. Welcoming helpful staff. Excellent breakfast with lots of choice although it could have been hotter. Good location for the centre of Harrogate.

Service at the bar at night was awful. One barman was friendly but it was very busy and he couldn't serve everyone! The other young barman with tattoos on his hands didn't help much. He didn't serve people in order and just walked past people who'd been there ages and served young ones who'd only just arrived. He was very surly and wouldn't help the other barman when he was asked to do. He definitely spoilt the friendly reputation of the other hotel staff.

Despite being a large hotel ,the rooms are soundproof,and so quiet. Air conditioning could be turned off or altered. Beds soo comfy and room decent size. Breakfast was buffet, and lots of it ,excellent hot and cold choices ,plus on menu ,special requests could be requested and cooked . Best breakfast had in a hotel 10/10. 10 minutes walk to town. Pub with Sky sports 5mins walk away,so hubby was happy. I would recommend this hotel ,and would definitely return. Parking for 24 hrs under hotel was 12 pounds. Staff very friendly and held our cases for free prior to check in.

Nothing. Excellent hotel. Don't let size put you off staying here.

A great welcome at Reception. First class standard room with the biggest bed I've ever seen! Super efficient air con. Handy fridge, kettle and a great selection of hot drink provisions. Massive television and several lights. Well equipped bathroom with beautifully scented handwash, bodywash, shampoo and body lotion. This was probably the best value hotel we've experienced in Harrogate.

It's my fault as I should have done the research but the hotel's location is not as good as some we have stayed at in Harrogate. It was quite a distance to get into town for me. I am a blue badge holder. There are 2 disabled parking spaces immediately outside the door but when these are already occupied, the only option is to park in the multi storey carpark nearby. I was OK as I had my partner with me so was able to be dropped off but this may be an issue for a lone disabled traveller.

Location was good, check in quick and efficient, room clean and comfortable, car parking good with reasonable charge. Got later check out and as it was our 30th anniversary the reception staff gave us a voucher for a.free drink at the bar which was a nice touch. Good wi.fi also and amenities in the room.

The only bit that was a bit strange is the glass door to the en suite, which lights up the room if someone uses it, which could disturb the other person in the room, a night light for that would be better. The fire door outside the room stuck a little bit and was noisy to open.

Lovely sized room - nice and clean - huge bed. The bathroom was clean and fully stocked with good products. Decent air con. Good location minutes to train station and town centre. Good facilities within minutes. The breakfast was good quality and plentiful with some gluten free bread and cereals

The property currently has scaffolding which detracts slightly but is obviously required. The staff at breakfast seemed inexperienced and the tables weren’t cleared and reset quickly enough - there was some confusion about which table had ordered ‘hot’ kitchen options.

Liked the gym, breakfast and the location

The room was quite small, 4th floor. We had stayed in one in Liverpool Albert Docks that was twice the size and I think that spoilt it for us. Didn't like the bath, think that is quite old fashioned. There wasn't any bathrobes or slippers in either room although it said on the website that the premium room had those. We had to move on the last night as there was a leaking tap that covered the bathroom floor with water, but that was dealt with very quickly and they gave us a drinks voucher for compensation.

The room on the 9th floor although quite small had everything you could want for a short stay , good walking distance to shops bars and restaurants breakfast was great, something to suit everyone

The netting on the outside of the window is awful I couldn’t even open it enough to get any fresh air in and it spoiled what would have been a nice view, hotel food and drinks are on the steep side, £36 for 3 nights parking!!