The hotel itself is very nice and quite big. The room was also comfortable and clean. This was a one night stop over so wasn't expecting luxury. A nice touch was finding slippers and a robe in the room too.

As a female I am not a lover of a fixed shower head as this means that unless you want to get your hair wet every day you have to wear a shower cap which I personally hate. Also as the shower is not fully enclosed the water goes all over the floor so thank God for the disposal slippers!!! I also believe that if you are staying at the hotel if there is to be a parking charge it should be half the price that it is.

Breakfast was really good. A wide choice and the food was excellent. Dannielle was very, very helpful when we had to change our arrival date and leaving date. Leah was also helpful in finding particular shops for us. We needed extra pillows and an extra duvet and they were provided quickly. The bed was very wide All the staff were friendly and efficient and helpful.

No drawers and insufficient shelves, so we had to leave some stuff in suitcases as nowhere else to put it. On arrival the room was too cold. The pillows needed to be wider and were rather hard.

Pleased to know parking was available on-site. Our bedroom was a great size, pleasantly decorated, felt clean & modern. Good facilities (large tv, fridge, plenty of towels, 2 pillows each on the bed already, comfy chair & an executive chair, decent lighting). Comfortable & quiet night. Good selection of breakfast buffet items. Efficient staff. Pleasant reception/seating area . Would happily stay again. Great location in relation to the town centre.

The car park was a tight squeeze, most spaces had inconvenient pillars. Waited a while to check-in as it was busy. The whole milk at breakfast tasted off to me at the end of service time.

Fairtrade refreshments in the room and what we saw in the dining room. they recharged the mobility scooter I was hiring from the conference centre ready for next day and stored my wheelchair for use in the hotel behind reception for me. At breakfast I was catered for well as a gluten intolerant person and toast was done separately and safely. The poached eggs were arriving freshly done.

We had a very long wait to register the car when we arrived as only one person on duty (it was 12.20 pm) and had to deal with someone with a lot of questions about the parking. It made us late for our 12.30 event. After the event it took a long wait to check in a 3 pm too. The event was a lunch meeting and it was not at all clear what was gluten free in terms of the sauces etc. The allergen list put together all sorts of grains so for instance wheat and soya was marked in same column as far as I could see, but the printing was faint. At breakfast items in the cooked and chilled section were not allergen labelled. I had to ask about the fried potatoes for instance. But there should have been allergen labels.

The hotel was ideally located for the convention centre, albeit further from the entrance in use for my event than I had expected. Staff were unfailingly friendly and helpful, on-site parking was secure enough that I had complete peace of mind leaving my belongings after checkout.

The mattress on my single bed was harder and lumpier than I would have liked for comfort. I booked a twin room because I was travelling with my father, and I had assumed that the beds would be separated. While it wasn't a major bother to move the beds myself, I hadn't thought that I would need to after a long drive.

We took the dinner, bed and breakfast option and was very impressed with food in the restaurant, three courses - a lot of food! and I cannot imagine any other items you could possible add to the breakfast buffet, it caters for all. Our room was good but on the emergency plan I noticed it was smaller that others and so I guess in general rooms are quite big. TV is massive, comfy beds and everything you need. Lovely toiletries provided (big reusable bottles) Staff were great. Location was good, 8 mins walk from station, easy to find. We saw the gym, small but adequate, didn't use. Has an international feel as it is attached to the conference centre. Had great views from our room (shame the glass has a grid covering, I guess due to the height). Went to bar for a drink after dinner, friendly staff.

Shower pressure, can hear other guests showering and leaving rooms.

Wonderful helpful staff at reception. Couldn’t do enough to help and also really friendly. Relaxed atmosphere and no pressure. Nice food in the restaurant and good breakfast. Lovely room with a view. Bathroom and shower great. I left behind expensive perfume when I checked out and they kept the bottle even though I had gone home. Impressed.

Perhaps a little bit of difficulty in navigating the breakfast room and staff a little less friendly than staff at reception and the cleaning staff.

The location was excellent. We had come up for the annual knitting and stitching festival in the convention centre - the hotel was next door. The hotel is also away from the main centre, meaning there was very little to no external noise. Parking arrangement was excellent too, which having stayed at some other properties around Harrogate is very unique.

Other than the following two points, the property was perfect in every way: 1. The lifts. Only two of the 3 lifts descend to the parking garage, this I was soon to discover became an issue and resulted in delays in accessing the parking garage. This occurred mostly during breakfast & checking out time. 2. My second issue was more personal - I struggled to sleep due to the temperature of the room - even when turned down to my normal bedroom temperature, I found it too hot. Although it is possible to open the window it was extremely windy and the force of the wind against the open window resulted in a squeaking noise.

Lovely big clean hotel. Smelt lovely!! 5/10 min walk into the centre. The receptionist was lovely. Our room was a good size big bed good size bathroom. Good tv although we only had it on for morning news.

The bed was so uncomfortable. Think I saw every hour clock watching as I couldn’t get comfortable. I didn’t say anything as we didn’t get to bed til late. My husband thought it was comfortable though! The room wasn’t 💯 clean. I had to clean the sink out as they had missed bits and the carpet could have done with a hoover but that could just be me being picky! But the bed sheets were lovely and fresh!

breakfast and food was lovely , it was always hot and plenty of choice , room was perfect with large super king bed , our room 802 was at the end of the corridor so was very quiet, so we had no disturbances ,

there are only 3 lifts and at busy times could not cope with so many people either going one way or the other, mainly breakfast and dinner times or when customers where checking out and trying to get to the underground car park carpet in our room unfortunately had a few bad stains on and the bath shower screen leaked badly even with the screen inside the bath edge