The service Piotyr and Matthew were great in ensuring I had a meal regarding my intolerance to gluten and dairy.

1- we had to be given another room due to a tool box and drill sitting there when we entered! 2- tv in our room did not work all the time, seemed like a loose connection. 3- given wrong information regarding correct place to get a bus into the city centre. We were told 10 minutes walk however it turned into 30 minutes due to my wife’s hip problem. A map of the area with bus information would be handy as on the way back to the hotel we passed bus stops closer. There would not have been a problem accessing even with road works. Member of staff said “uber it”!

Plenty of parking, reasonably priced £5 per day, easily accessible coming off the motorway, ten minute walk to local Tesco express and bus service into the city centre. Front of house staff and breakfast hosts were all welcoming. Great selection for breakfast and seating availability. Rooms are ok, bathroom could do with being updated, maybe walk in showers similar to the Newcastle branch as well as their toiletries.

There’s a lovely lake around the back of the hotel but it was covered in what’s probably dog/fox and rabbits mess, wasn’t able to enjoy the outside space. Also, the gym opens later on a weekend which clashed with their breakfast times, wasn’t able to have a workout I planned during my visit.

The staff were just 100% every one of them so so lovely and kind to my children. They made our stay wonderful and will be back again. We had dinner in the restaurant and was super yummy but a little on the expensive side for us but happy the kids got to eat free so that made up for it. My little boy locked his Teddy (kenny)in the safe and he couldn't remember the code, lovely lady came to rescue the Teddy who was also very lovely and chatty to my 6 year old which made his day.

I actually can't say I didn't like anything... actually the pillows on the bed were a rather uncomfortable but the bed was lovely, room and Hotel fabulous.

the hotel had been recently renovated and it’s clean and modernly decorated. We have 2 kids and they absolutely love the pool, clean, large and warm. they have a nice gym, sauna and changing room. the pool is open until 7:30pm on the weekends so we managed to use twice on the weekend. the staff is really lovely, especially in the reception and in the pool. they are accommodating and helpful, we managed to do a late check out so the kids could enjoy more the pool. the bedroom has a good size, nice bathroom with a bath and good shower, loved that they offer Dove shampoo and shower gel and the bed was super comfortable, I would say almost better than my own bed!

we were not very lucky with our dinner choices in the restaurant. they food is average and I would skip dinner in the hotel and go out instead. the breakfast is decent, but it’s better for those who enjoy a full English, not my case I prefer a continental breakfast but there is little choice.

The Staff was absolutely friendly and made my kids welcome to, normally some places don't like kids playing around but the Filton Hotel made them so welcome, best hotel I've been to and I've been to a few! Every staff was always smiling and happy we just felt so comfortable here a night wasn't enough we wish we booked for longer. I loved how they had a swimming pool in the hotel so we didn't have to get cold coming out of the pool, and only had to walk out of our hotel room to have breakfast and dinner. we had a lovely time here, we'll definitely be visiting again, they even had shops about 3 minutes down the road which was a bonus. The room was stunning, even the cleaning ladies was happy and very lovely it was so nice of them to give my children crisps, biscuits and chocolates, we even had bottles of fresh water in the fridge, and a bath in the room which was a bonus for having children.

There wasn't anything to dislike everything was perfect!

From the moment we arrived, we received exceptional service from Naima and everyone we met. The interior of the holiday inn throughout was stylish and modern, very clean and of high standard. Very comfortable beds and pillows, made for 2 great nights sleep. We booked half board for 2 nights. The food was high quality, and really nice and Matthew and Suri delivered top service. It included a 3 course meal each night too. Breakfast was self service buffet style which was unlimited and catered for everyone and cooked really well. We didn't use the pool or gym whilst there, but others had mentioned how nice and warm the pool was. Our room had a mini fridge stocked with water and plenty of a variety of teas and coffees, crisp and chocolate which was replenished during our stay and the bathroom was stocked with Dove shampoo, conditioner and shower lotion. Hot water readily available too and nice powerful shower, over the bath. I would not hesitate to stay here again. The reason for my trip was of a medical nature, and what made it less stressful for me was the personal customer service I received (from Matthew and Naima) who booked my public transport for me to ensure I would get to my appointments on time with their kindness and local knowledge.

There was nothing to fault.

The hotel was being renovated. The 60 (premium) rooms that were available had recently been renovated and were very clean. I was topped up with free snacks each day of my 4 day stay there (apparently not a usual thing, but offered due to the ongoing renovation). The staff were super friendly! And the fitness centre was a huge plus! A gym, sauna and decent sized swimming pool (available to all Holiday Inn guests). For me, having traveled my car, the parking directly outside the hotel was great news! Not bad at £5 per 24 hours.

The lighting! Seems to be a theme at hotels in general…dim lighting!

Comfortable bed, a quiet room and breakfast was nice. Tea and coffee facilities were also in the bedroom.

We asked about the swimming pool and were told it opened at 6:30am so we hit up early and went to ho swimming- only to be told this morning that it didn’t open until 8am. Which was annoying as we had got up early to give ourselves time for a swim before breakfast. On this occasion our room was very small, no fridge and no extractor fan (that was working) in the bathroom.

The room was comfortable. The staff were very helpful when I needed to book taxi's to get to the venue of the conference I was attending. Breakfast in the morning was very good. I needed to make an early start to get to the conference where I was helping on the registration desk so the hot food was freshly cooked. The latte from the coffee machine was hot and just how I like it.

The hotel was good for the purpose that I booked it, namely a one night stay to attend a conference. It is not a hotel that I would book for a holiday. I would have liked to have had enough time to enjoy the swimming pool but I would have needed to stay an extra night to do that .

I basically liked everything! The hotel is very big and you need to walk a lot to some rooms, but you get the quietness as the hotel is further away from everything. Bed was very comfy, the tv was nice and big, bathroom was as new and had both normal and rain shower. Also there was complimentary drinks, chips, cookies and of course tea & coffee. Nice, dry and warm room, and also AC if needed. The breakfast was very good, and there was enough choice. Also, they would cook eggs different ways and pancakes when asked. The poached eggs were excellent! I did also use the sauna at the "spa" that's inside the hotel and it was surprisingly nice & hot as it should be. There is a small pool and gym but didn't use them.

Only thing that wasn't the greatest was the pancakes, they seemed like ready mate and very dry.