Great location , hotel clean , food great !

Staff receptionist , not well trained , when we arrived, she was standing outside smoking on her phone , we waiting inside , when we approached her when she decided to appear , she said room is not ready . Left for outside smoke break again , she returned after 15 minutes . Decided to assist another guest , before us . Eventually we got served . She is not a good ambassador for your 4 star Hotel . I suggest training ! Please 🙏Customer service 101 !

Lovely character hotel in a brilliant setting for the Broads. All the staff we met couldn’t be more helpful, the restaurant & bar staff in particular. We didn’t see or speak to any of the reception staff during the 4 nights we stayed there. Enrico checked us in & out, even though he was exceptionally busy in the restaurant. He is a great asset for the hotel as were all the restaurant staff and Lisa who served at breakfast. We stayed in a balcony room overlooking the river which was lovely. They are not big rooms, but are spotless, comfortable and well appointed with lovely touches such as bottled water and pillow spray. The food in the hotel is excellent, we had breakfast, lunch and dinner over the 4 days and everything we had was very good. The breakfasts were really good and Alan who was one of the Chefs catered to my specific requests, which you wouldn’t get in many hotels. Our stay there was just great & we will definitely return.

We couldn’t think of any real negatives staying in the Wroxham Hotel, if we were pushed, my only comment would be that the wine menu was a little pricey.

The location of the hotel was great for exploring the area. It is next to the Broads and there are plenty of boats to hire. The hotel was very modern with a lovely outside area. The room was small but had everything we needed for a one night stay. A fan was also provided in the hot weather. Breakfast was tasty with a good variety of food.

Drinks at the bar were very expensive. The heat in the room was particularly oppressive due to a heatwave. We appreciated the fan that was provided but unfortunately it did little to cool us down which resulted in a poor nights sleep. Maybe a small aircon unit could be placed in the rooms upstairs.

We use the hotel very often for drinks and food, but this is the first time we have stayed. When did the owner was absolutely lovely and so will all the stuff. We took our dog and the hotel is super dog friendly. They even provided bed bowls and extra towels for the dog. The room was immaculately clean. We were very happy with our stay

There are only two negatives about the stay firstly the price variation from Booking.com to what they charged as they added a £17 charge for the dog which I get, but we were bad there as we didn't check in till around 9 pm and we needed to leave early. Also the continental breakfast was good but the cooked breakfast was extremely slow incoming and also was a little late for us as we needed to get back to go to work. The actual full English breakfast wasn't the best I've ever had. The bacon was slightly undercooked and the eggs were not great quality. we ate a few little bits but left most of it. The tea and orange juice was good though.

The location was good. The food was lovely. Most of the staff were great with the exception of 1 who also worked behind reception. I asked him to help with my suitcase going down the stairs on checking out. His initial response was he didn't start work until 9.30. It was only when I explained my husband was terminally ill with prostate cancer that he agreed to help. It's not a subject matter that we normally share with people we don't know, but felt forced to explain why I needed the help. On checking in, the Italian gentleman didn't even ask if we needed help, he just took our suitcase to our room

The long wait at the bar. Having to negotiate steep steps to the outside terrace area with drinks in hand. The staff were doing their best to serve customers but it was clear they were very understaffed

The bed was so comfortable. The view amazing, the swans putting on a show all day every day. The food was outstanding . We had an evening meal and breakfast. I actually had a two course breakfast and didn't need to eat for the rest of the day ! The staff especially Amy were so friendly. The seats in the bar area so comfortable. I would love to stay again - March was perfect as it wasn't very busy.

Everything was great - I can't think of anything I didn't like. Possibly the car park could have been tarmac - but other than that the stay was wonderful. Possibly the shower more powerful - we were in Wroxham Suite.

There was a room fan was provided but hotel was too hot making sleeping at night difficult. Service was good mostly. Staff were mostly helpful and friendly. Car park was good but white lines need redoing.

Could not book rooms with balcony as I booked at short notice although family room was ok apart from view but when we arrived some rooms with balcony were empty, Too many cushions everywhere and why only one chair. The room keys were awkward to put in pocket as massive wooden tag was attached to them, why.

All staff we encountered were extremely friendly and helpful. The service was excellent. The food and service in the restaurant was very good. The only issue was the lighting in the restaurant and bar area in the evening was so dim it was almost impossible to read the menu. The choice available for breakfast was excellent and the waiting staff were very quick to seat you and take your order for all meals. The hotels location is lovely, sitting right beside the river. The facilities, parking and housekeeping were all excellent.

The size of the room was very disappointing. We stayed in the Salhouse Suite. For a suite it was extremely small, especially the bathroom. Not quite what we had expected when booking a suite. However, the outside balcony overlooking the river was a lovely addition.

Balcony guest rooms have views over Wroxham’s river, superb. While not spacious they are a fair size by British standards. We had a shower ensuite which was compact but clean and near new. Housekeeping mostly ok. Stairs to the guestrooms are quite steep, no lift nor any assistance with luggage. Free breakfast was very good. Most of the staff were pleasant and efficient, although some staff at reception were not. Bruna, Lisa and Enrico deserve good mention.

Beautiful rooms, excellent breakfast, lovely staff and great view from the balcony, worth paying more for that. We love this hotel!

I booked a family room for myself and my two children, which was supposed to have a double and single bed. The single bed was a pull out chair bed that was so hard it was like sleeping on the floor, it also had big gaps between the chair cushion sections which pulled out to form the mattress. The staff were very understanding though and replaced the bed with a proper camp bed which was much better, if a little old and springy. Maybe the camp beds need to be refreshed! Can’t fault the service at all though.