The room was always clean as room service was done on daily basis with every supply of new teabags. The bed was comfortable and the bathroom spacious enough. There was plenty to choose from the breakfast menu which was always of a good quality. We opted to have our dinners in the pub too as it was more convenient than driving to Norwich. The village itself is quite quiet and while being close to the airport, no issues with the air traffic noise. Overall we had a lovely stay and definitely would recommend it over staying directly in the Norwich city

nothing to dislike

The staff were excellent. Very friendly and welcoming. The food was excellent, Ben the chef is a fantastic chef. Especially the bacon jam!!! Lovely peaceful location and perfect for the places we wanted to visit, around 30 minutes to the beaches. Our room (5) was very comfortable and a welcomed fan due to the beautiful weather we've been having. Very comfortable bed, 2 great nights sleep. A massive thank you to Sophie, Molly, Lilly and Natalie, you made our stay, you are all excellent in what you do and we appreciated you very much. We will definitely return and recommend this place 100%

Nothing

This is the third year we have spent at the Black Swan for our annual Norfolk break and after our first stay we requested the same room when booking again. Facilities are excellent and the location very convenient for Norwich, the Broads and the coast. There is plenty of choice for breakfast and the quality of ingredients cannot be faulted. We ate in the hotel every evening because of the varied menu and quality and presentation of the food which was excellent. One of the big pluses of the hotel is the professional staff. From check-in to check-out all the staff we met were very knowledgeable, friendly and helpful.

Nothing

Absolutely beautiful location and so close to the airport, yet you would never know. I had my car, so the location suited me as I was working at the airport. Building, bar and rooms lovely. Really nice outside area. Staff are so lovely and really made the stay. Food is absolutely fantastic. I loved the attention to detail with breakfast. It’s very nicely done and feels like a boutique hotel. Had I known, I would have tried to stay there for the couple of weeks I was there.

The only reason I marked down on cleanliness was the bathroom had a strong odour. I’m not sure if it was a cleaning product or was a drain issue. It wasn’t overpowering, but was notable when you went in. However, the rooms and bathroom were spotless. I never said anything about and it did not affect my stay. If I had said anything I’m sure they would have done their best to sort it.

The Blackswan is an excellent place to stay, we really enjoyed our short break. Conveniently situated near to Norwich and the Norfolk Broads. We found the staff at the Blackswan to be very friendly and and welcoming. Our room was very comfortable and the meals were excellent. We wll certainly be back. Thanks to every one at the Blackswan.This was our fist

This was our first visit and I am struggling to come up with anything that we disliked.

Ample car parking at rear of the property which is always a bonus. The family room was spacious, well decorated and clean and equipped with everything you needed. Nice big bathroom with plenty of towels and toiletries. Plenty of hot drinks and biscuits supplied daily and the housekeeping staff were very bright and cheery and the room was spotless by the time we got back from breakfast. Breakfast was supplied to order and the staff were polite and attentive. Lovely place to stay when visiting this part of the world and I wouldn't hesitate to stay there again.

The only small thing that I was a little disappointed about was that there was no fresh fruit available at breakfast apart from some grapes. Bananas or blueberries would be much appreciated! :)

Breakfasts here are always exceptional, love the location too. We are always made to feel welcome and the staff are very accommodating. On this stay we booked in early and picked up our key because we were going to be late to our room as we were baby sitting for our daughter a few miles away. I had asked for a specific choice of room which was allocated to us , we have stayed many times over the past few years so we have got to know the rooms and their comfort.I would definitely recommend the Black Swan to future guests.

Every thing was perfect.

This hotel always exceeds expectations. It is clean, comfortable, homely, welcoming and has delicious food! Plus, its location is ideal for access to the City or surrounds. My parents now tend to stay here each time they come to visit. We all stayed the night before my wedding at Norwich Castle in August. The host was exceptionally accommodating of our circumstances as I'd had a delay with a treatment and my parents broke down on the way to Norfolk, meaning we all arrived late. We can't thank the Black Swan enough for their understanding. We went back to the hotel for our wedding lunch and it all went beautifully. The staff are always ready to help and the process couldn't have been simpler. Thank you to all for contributing to the joy of our wedding day. Kirsty and David Fisher (married on 13th August 2024).

Staff throughout the hotel were very helpful and always made you feel welcome. Quality of food was excellent and the menu was varied with very good choices for breakfast. The bar and restaurant were very nice and comfortable after a day touring the area. Location suited us because the areas we like to visit are are all within 30 mins drive.

This is being picky...more hanging space to allow for 2 sets of towels in the bathroom. Also maybe a blind for the bathroom window. Having said that, we would still look forward to another stay at the hotel and in the same room.

All the staff were very welcoming and friendly; checking in, bar staff, waiters and cleaners. Warm cosy room. Plenty of tea, coffee, milk and biscuits. Good shower. Evening meal was tasty. Breakfast was superbly cooked, and plates were warmed. The best poached eggs that I've tasted in a long time. Would highly recommend and would happily stay here again.

There was nothing not to like. To have made it extra special, I would have liked Heinz baked beans and locally made sausages.