Location, history/ambience, all staff pleasant and efficient.

Room temperature too high, too many stairs to access room- I recognise the age and construction of the hotel.

Location - excellent, easy walking distance to all places of interest, shops, bars & restaurants. Lovely lounges to relax in, meet friends & enjoy a drink Staff were really friendly & helpful We stayed in an Executive Double - very spacious with large bed, table & 2 chairs. Kettle, tea, coffee & water. Small fridge which was really useful in warm weather.

Breakfast could be improved for a 4* hotel - poor bread selection of white or brown, there were no rolls, granary, french bread etc that one would expect. Please stop leaving the mushrooms stitting in water on the hot buffet! Mushrooms are like sponges - they hold water! Really not pleasant to eat! Please note that this is a very old hotel & as such does not have a lift, the floors & stairs are often uneven so not suitable for anyone with mobility issues. We were on the 3rd floor & it culd be difficult.

The staff were very cheerful, helpful, patient, and welcoming. Nothing was too much trouble. The bedroom was perfect for my disabled wife, and although access to the room was not 100%, it omly entailed using three steps with a bannister on each side. The rest of the way was via the lift. The hotel certainly has a distinct charming style. One nice touch was that they had reserved a disabled parking space at the rear of the hotel, even though we had not requested one. We enjoyed the meals, including breakfast, but generally ate out during our daytime excursions. Well done, everyone at the Maids Head Hotel.

Beautifully kept property and so lovely to learn about the history of the building. The staff were excellent and extremely attentive. We also received a complimentary ride in one of their beautiful Bentleys around the city which was a wonderful treat. It was my daughter’s birthday and they even left her a card with a selection of sweets as a gift, a lovely touch.

Some of the decor was a little tired and we got put in the bar for breakfast which didn’t have quite the same atmosphere as the main restaurant - although the staff did apologise as it was due to the restaurant being too busy

Breakfast: I liked that it has internal things as well as British breakfast such as cheese, fruit and avocado. The location is very good and the hotel has good breakfast and good customer service

Room: I booked the executive room. The double bed had two single ones combined and it was very uncomfortable. The bed was very soft and I was sinking inside. There was also a gap in between two single beds which made it even more uncomfortable. I prefer a proper double bed or two twin beds as combining two small beds is not comfortable for an executive room at higher prices. I stayed in a normal room before and the bed was more comfortable than the bed in executive room.

Great location and comfortable room. Nothing has changed much over the last 35 years when we first stayed there

An extra charge was put on the credit card on arrival

I really enjoyed my stay. I used to work at The Maids Head many many years ago. I was so pleased to see it is still a great hotel with wonderful staff with a good manager at the helm. Thank you for making my return to the oldest hotel in the UK, this time as a guest , a memorable and enjoyable one. Highlights were, drinks in The Maids Head Bar , the wonderful breakfasts in the courtyard, the warm welcoming friendly and most helpful receptionists All of the staff were professional and very responsive I was really impressed. You are all doing very well! Thank you. . Tim

It was all marvelous ... no criticisms a wonderful hotel and team

Love the comfort of this historic hotel.Big but never feels too busy.Plenty of relaxed seating.Friendly efficient staff in all areas.Fantastic location in centre of Norwich ,everywhere walkable .Our room was very clean and shower was powerful.Excellent quality breakfast with plenty of choice.

Having stayed many times before (pre change of ownership/refurbishment)I felt the evening menu option was limited and overpriced which was a pity as we felt obliged to eat outside of the hotel .Also the bar is very quiet ,often empty.It is a pity the hotel cannot attract non residents in to give the place some atmosphere but I appreciate there is a lot of competition in the surrounding area.

Location was ideal as close to town centre and historical sites such as the Cathedral. The room was a nice size and very clean. Also there was a wedding function and we, on the 4th floor ,did not hear anything in the evening. Breakfast was generous and good choices hot and cold. The Maids Head bar was also nice to have an evening drink.

We were in more modern part of the hotel, so did not experience the historic features and fittings we would have associated with such an old building. This did not change our positive opinion of the hotel overall.

The room was comfortable and offered sufficient space. The breakfast was very good - although my wife would have liked berries with her yoghurt. We chose to eat elsewhere in the two evenings of our stay.

Parking was ‘tight’ and I did feel that my car was at risk of damage given the very limited space for manoeuvre. Strawberries and other such fruit could have been included amongst the breakfast options. We disliked the coffee bags provided in the room and would have much preferred Nescafé granules! Biscuits in the room seemed heavily rationed!