Stayed at the St Giles House Hotel for a Hen Weekend. All the staff were so friendly & helpful. We were able to decorate the room with balloons etc & they kindly said they would deal with them on our departure. Breakfast was so tasty & cooked to perfection. Choice of Cereals & Pastries as well as ordering a cooked breakfast from a menu. Really good variety of choices including Full English, Eggs Benedict, Avocado on Toast & many more. Our room was lovely, very comfy bed, extremely spacious room & the bathrooms are huge! The Hotel itself is about a 20 min walk from the train station & a couple minutes walk to the center of town, it's the perfect location. I booked via Booking.com however the front of house gentleman said to call directly next time as they match price & sometimes offer better deals. I have no faults with this Hotel & would most definitely stay again.

The room (16) was superb. Spacious, comfortable and interestingly furnished. Breakfast was superb, as was the restaurant. Clearly someone in the kitchen knows their stuff! All contact with staff was polite and pleasant. The location really couldn't be better.

There was a lot of early morning noise from the road (the hotel is a listed building with single-glazed windows), and getting to the hotel car park through traffic-restricted streets caused our sat-nav some problems! There were a few issues with the shower and enclosure that need a little TLC, but generally we were delighted.

Hotel excellent in options for rooms. I had a disability room which I found very good. View from balcony poor. Bed not comfortable and no proper plug for my kettle. Reception on tv not very good so lost programmes when watching vital storyline. Nicely decorated room and cleaning service good. Breakfast excellent and good choice. I liked the location being central for all sights. I enjoyed my stay. Thank you.

Lovely experience. The staff are amazing, so friendly and warm. We were greeted with smiles and attention and it continued till we left. The parking was a bonus in such a central location. The layout of the hotel flowed, so it was easy and convenient to get from one space to another. The room was clean, well thought out and it had everything. The mini bar in the wardrobe was quite a surprise- didn’t know anyone still had those- and there was air conditioning.

Could have been the time of year, but the hotel bar and the patio seemed a little sad and neglected. There were plastic flowers on the ground. It just seemed a little meh….

I had a beautiful room with large sash windows that opened, a gorgeously comfortable double bed, lovely fresh white linen, a dyson fan to help cool the room and all I could ask for in a hotel room really! Fluffy towels. Complimentary water. Toiletries. It is a city centre hotel so there was lots of outside noise but happily the fan drowned that out! I also received a lovely warm welcome when I arrived and a warm farewell too.

The bathroom, although lovely and large, wasn't as clean as you'd hope it would be. I understand the hotel is undergoing renovations but this shouldn't allow basic standards to drop. However this didn't hugely impact my stay and I'd glady stay again.

Excellent cooked breakfast (served individually from the kitchen not left out as a buffet), brilliant city centre location in an elegant historic building and a very comfortable spacious room and shower room. Very friendly and welcoming staff. Tom in particular on reception was an absolute star and seemed to be doing several jobs at once. Unusually good value for the current price.

Public spaces (the lounge, bar, breakfast room etc) were underheated and the corridors and stairs not heated at all - quite an issue during a cold snap. The complicated access from car park through locked room and up two flights of stairs to reception was poorly signed. The route to the car park is a little complicated but the directions given only made this worse- better to direct guests to the hotel door then down the lane next to it, then turn right along the cobbled lane (Pottergate) and it's signed on your right.

It was such a beautiful building. Every member of staff was kind and helpful and went above and beyond to make us feel comfortable. It was all nicely decorated. Our room was super spacious and comfy with an air of luxury. Lots of lovely little touches like robes in the bathroom, wine glasses and nuts on the tea caddy. We had a fabulous sleep. Breakfast was great even though there was no cooked breakfast and only a small portion of the usual continental- what was there was delicious. We had a great time.

It was a shame that lots of things were missing for breakfast but like I said what was there was perfect. It was also a shame there are no evening meals because we were feeling lazy! But there are loads of restaurants like 5 mins away so we didn't starve!

Great staff on reception throughout our stay. We were upgraded to a wonderful suite of rooms for our wedding anniversary, and given a card and balloons! Breakfast on the three mornings of our stay were excellent, and the location is wonderful, only a few minutes walk from the cities centre. My wife also enjoyed a full body massage at the Spa that she, as a trained therapist, said was delightful. With a good sized car park costing £10 per night, this is a wonderful place to stay when visiting the beautiful ancient city of Norwich. Highly recommended.

The extractor fan in the ensuite didn't work. The sink plug also didn't retain water as the seal is worn. Everything else was great.

Comfortable room, spectacular bathroom. Great breakfast, cooked to order. The city centre and market just a very short way. Lots of nice streets en-route to visit Cathedral if you plan to go there. Hotel car park at back of the hotel a lot cheaper than nearby public car park.

Car Park a bit tough to find, despite having copious instructions to find it. Had to pop into hotel for clarification, as did someone else later. Suggest worth looking on google maps before hand, or perhaps hotel could provide printed map if anyone resorts to asking at the hotel.

Absolutely love this hotel. The staff were super friendly and helpful. The location was so close to everything you would want to see while in Norwich. Breakfast was great, and the bar. The room was huge and the bathrooms the exact same! I will be back 100%.

Parking can be confusing but the staff are very helpful. I was charged by booking.com and upon arrival without realising it (also my fault) but the staff were super helpful, got it sorted quick and were very apologetic.