Was greeted by a lovely lady who couldn't have been more helpful or jolly, was able to come and go as we pleased. Room was immaculate, bed was very comfortable, had tea, coffee and hot chocolate in the room. Was a very quiet hotel, had the option to have breakfast but as we was there for a night out was a little delicate in the morning so declined the offer so can't comment on the food but I'm sure that would have been lovely. The dinning room did look pleasant.. was tight next to the train station and walk to the main strip of bars and clubs and food places was just a short ealk away..will definitely stay there again next year for our annual trip to Norwich. Thank you Central Hotel for an enjoyable experience

No complaints whatsoever

Great riverside location, minutes from the train station. Very warm welcome from staff. Twin room had very comfortable and clean beds. Room small but well laid out. We appreciated the free luggage storage after check out. Would stay again as very convenient and good value.

Only niggle was the very tired shower unit. Shower head clean, but unit itself had seen better days. WiFi patchy, and my devices would not connect as I suspect the broadband was overloaded. I had data so didn't matter too much. Also ring doorbell didn't work on arrival at check in time. It seems to reset or back up around 2.30pm every day. Use the door knocker instead when this happens.

Location was key - just a block from the train station, and along the riverfront. So convenient and a very pretty area. The room was clean and comfortable, had everything I needed and the staff was very warm and friendly, super helpful.

The breakfast had a great variety, but if you're a pastry eater (I am), they are packaged. Cereals, meats, cheeses, fruit, yogurt, bread, milk, several juices - everything else was great and fresh! Also fyi there is no lift. The hotel staff are very willing to help with luggage so I was fine. They do have ground level rooms, so you might want to let them know if you have mobility issues.

I was really impressed with this hotel, it is a three star hotel, the furniture is basic but I had a TV, good wifi connection, a kettle, tea bags, coffee and sugar. I stayed in an ensuite and the shower had good pressure, it was very clean and warm. The staff was friendly and helpful and it was silent, I could have a good rest. The location is perfect, just 7 minutes from the train station.

It is just a suggestion not a critic, perhaps offering alternative and more affordable options for the breakfast (such as egg on toast, jam and coffee or milk with cereals) like a combo for guests who don't have the habit to eat too much in the morning

5 min walk from the railway station, which is really handy, especially if you arrive late at night. The nicest personnel and cleanest rooms I've ever seen in the british hotels of this price category. Comfortable beds and pillows! which is a really rare case even in the most expensive hotels. The "late check out" tuned out to be only up to 12.00 but we were kindly offered to leave our luggage at the reception for as much as we need, which solved our problem immediately.

no hangers for the coats inside the room. Minor detail but would add more to the comfort and pleasant impressions.

The location for the train station is incredible - less than a minute's walk. The hotel was very accommodating - I checked in very late (11:30pm) and they were happy to greet me and then show me to my room. The room was comfy and had everything I needed.

The building is quite old, so you can hear street noises through the windows (I did check that they were shut). So if you're a light sleeper then you may want to bring earplugs. The en-suite also has a air vent that's a bit flappy so that made a bit of noise too (It's worth noting that I stayed on a windy night though).

It was decorated nicely, the beds were very comfortable and it was a relaxing environment. The hotel was nice and quiet. The staff were extremely helpful and friendly. Ideal location, a very short walk from the station and town centre, with a lovely view of the river.

There was a problem with the WIFI. Not the hotels fault, they had tried their best to get an engineer to fix it. This meant that the TV didn’t work half way through the evening. The hotel receptionist did apologise to us and explain as soon as we arrived.

The continental breakfast was outstanding. A huge choice to suit every taste, and beautifully presented. The staff were polite, friendly and incredibly helpful, we were made to feel very welcome. We took advantage of the free left luggage service, which was a welcome extra.

The ensuite bathroom was rather "tired" & could do with updating. However, the shower was fabulous, very powerful, and plenty of hot water.

I received a very warm welcome on arrival which always makes a great first impression. The room was basic but very clean, cosy and nicely decorated and lovely to have the ensuite bathroom. The location was perfect - so handy for the station and city centre was a short and pleasant 10 minute walk away. What a lovely city. I thoroughly enjoyed my mini break.

Nothing I didn't like.

I visited Norwich for a conference and stayed here for a couple of nights. The staff and the owner were very nice and super helpful. The location is convenient since it's 3 minutes away from the station and just a short walk away from the center. Wifi, clean room, great staff and overall a pleasant experience for a very reasonable price. I would definitely recommend!