Beautiful hotel, upgraded room. Fabulous spa.

Unable to eat there! Reception unable to help regarding booking a table or if there were breakfast options, told to go to the restaurant and ask there. Unable to book a table on line The cages by the lifts containing towels were there for the duration of our stay ( Wednesday to Friday) If you are not going to enter the room during a two night stay, then please provide enough tea, milk and toilet rolls!

Receptionist was speaking on telephone and no acknowledgement until after a period of three to four minutes.. She knew we were at reception yet we were blanked during this time. A friendly recognition would have been welcome so initial experience POOR. UPON ENDING THE CALL did acknowledge but then proceeded to use the computer keyboard No other customers or staff at desk. Poor outset experience Shower controls either too hot or tepid water

Comfortable, beautifully decorated for Christmas Great location for access Parking

The property was fine but one of the guests on our corridor left an unattended dog for hours to bark and whimper. We were disturbed by this and alerted the reception staff. Apparently they spoke to the owners who then repeated this by leaving it unattended later the same day when they went out in the evening and we couldn’t get to sleep for the barking. Not directly an issue of the hotel but one which they need to address robustly as it is really upsetting to hear a distressed animal whilst trying to enjoy a relaxing break.

We liked the location, room size, facilities and staff. Price was good too

3rd time staying 3rd time damp mould around needs bleach cleaning Room 224 - Flush needs to be sorted.. took around 8 pushes to work If we had paid more than £65 a night then we would expect a part refund for windows, flush and sad paintwork on bathroom door Will not book via call centre again as prices offered higher than online. Clearly commissioned based selling

Good Location

When I book a hotel of this stature for a mini-break I do not expect to have to book a time slot for breakfast the evening before!!!!!!!!! plus we had to book a dinner time when the Dining Room, when we got there had 6 people in a large area. We should not be returning.

Spa, good size rooms, reception.

The bedroom and bathroom should have been cleaned daily. We stayed for 4 nights with no cleaner. I’ve never experienced this before. Presumably to save money.

Specious rooms, good swimming pool area with jacuzzi, sauna and steaming room, breakfast was really good. Dinner menu was limited, but food was fresh and tasty. Staff is super friendly and helpful, thank you! Overall it was really good impression.

1) high pillows+soft mattresses= aching neck in the morning; 2) black curly hair found in bed linen and in bathroom on arrival - no room supervisors?; 3) no sleepers and bathrobes, as well as no water in the room, we had to buy a bottle of water in restaurant. Tap water provided on breakfast and in the lobby had awful taste; 4) toiletries were provided just for 1 person, but immediately delivered after our request - again question to housekeeping manager. 5) one bulb in the lamp on the table was missing. Another, next to the bed was flashing. But again everything was improved immediately after the request. So, housekeeping service was really weak. 6) coffee for breakfast was very weak… would be great to get better coffee machines.

Beautiful grounds and lovely room for the price, steam room and pool lovely (pool was warm)

Tried to get into the restaurant which was empty but was told we had to book, and we would have to wait an hour? We looked in again later but was still empty so unsure why we couldn’t have just ate there was only 2 of us? Ordered takeaway instead!

Good selection of food for breakfast and evening meal. Great location. Large room. On arriving home found that I had left my address book at the hotel, staff were very helpful in finding it. Lovely approach. Fantastic facilities.

We stayed for 4 nights and room was not serviced once, although it did say in writing it would be. Could leave things outside the door to be seen to. Bins, towels etc but still left outside the door. Had to ask for toilet rolls. Not much drawer space. There were prom nights on in the evenings, 1st one took over 50 minutes to get down the drive and eventually find a parking space at the furthest point behind the golf club house, car got scraped same evening. Although we had a disabled badge. Mentioned it at reception - the member of staff was not interested. Re address book, I did ask if I paid them postage, could they send it on, but wanted pre-paid envelope.

I liked the fact you could pay for room only and if you wanted breakfast, could pay before you were seated. It was also could that you could pay on arrival and when you left, there was nothing to settle. The pool, steam room and jacuzzi were really lovely. The hotel looked very plush and was in a great location.

We didn’t see many staff in the hotel, especially at the front desk. It could have been made clearer on arrival that the last entry to the pool in the evening was 8pm! We were told the pool was open until 9pm, but couldn’t go in because we got there at 8.05pm. We didn’t pay for a luxury room, but if I was to say something that I didn’t like, it was that the room was on the small side and seemed to be at the back of beyond.