I appreciated our room was quiet allowing us to get some rest. Noise at the swimming pool couldn’t be heard from inside. I appreciated the front desk checking in to make sure everything in our room was good. The location was perfect for us as it was walking distance to the hospital.

I didn’t like having to pay for parking. I must’ve missed any communication informing us when booking the stay, so was disappointed upon arrival to find there’s an additional fee to park. It made the overall cost feel like less of a value. The bathroom doesn’t have a fan to ventilate steam or stink out of the room, so you just have to wait it out.

I have regular appointments at Barrow Neurological Institute, and this is the most convenient location for a stay, when I need to stay over. The breakfast is always good, for the free types, and the ease of securing a reservation is good.

When I first began reserving rooms at this facility, it was free to park. Now they've instituted with payment company. Their system isn't easy to use, especially if you're not familiar with using QR codes. Even when you do use it, it's not very straightforward. Plus I'd rather pay via my laptop than on my phone. What about those with vision problems who find it difficult to use phone payment systems? Also, the staff doesn't tell you that parking fee applies, which must be proactively used by the guest. At least most of the time. They just rely on a sign on the counter. The first time I met with this system being applied, I thought the fee was simply added to the room's cost. Guess not.

This was our best Booking experience to date. The staff seems KIND to each other and I think that's why the stay seemed effortless. We had a hiccup and needed to extend (we are in town for a spinal surgery, the hotel is across the street) and the staff was accommodating and flexible. We ready like this hotel. Feels like it was updated recently and was actually updated durably. Breakfast was great (hot), coffee is 24 hours and fresh. There is a small well maintained pool.

Nothing wrong at all. This checks all the boxes for a place in this price range.

Nice room, comfortable bed with great pillows. Responded nicely to one request I had, which they satisfied. Very convenient location to Barrow Institute.

The breakfast has a lot of options. The one thing that wasn't so good is whoever makes the scrambled eggs needs to discover the best way to make them. They were in almost micro-pieces, which wouldn't even stay on a fork. When I scooped them up to put on my plate, half of them spilled off that spoon - onto the counter & the floor. This consistency comes from constant whipping type of stirring as they're cooking. They should be folded easily as they set, until done.

For an included hotel breakfast, they have a fabulous selection. Usually well-made scrambled eggs, home fries & some type of breakfast meat. Plus assorted muffins, bagels, waffle-maker, oatmeal & more.

The main thing we don't like, is that all of a sudden they started requiring parking payment. It's about $10/day. We stay here while getting to an appointment at Barrow Neurological Institute, which is a 2-hour drive from our home. The hotel rate itself isn't a bargain, but this parking fee now just adds to the pain.

Staff, location, coffee and tea station.

Bathroom could’ve been a little cleaner. Tub was stopped up, but I had already unpacked my room. The tub should’ve been noticed during the last cleanup they was done in the room. It’s was noticeable as soon as you turned the water on. I informed the staff upon checks out so hopefully the issue was corrected.

Solid, positive accommodations. Exactly what I expected from a Hilton/Hampton operation. Very spacious. And free breakfast (bacon, eggs, waffles!).

The small pool was outside at the back of the building next to the big parking lot. Kind of out in the open. They told me it was heated, but it did not look very inviting at all.

The young lady who checked us in was so friendly and warm welcoming. The location was perfect since we were visiting St. Joseph’s Hospital the next morning. Everything was clean and comfortable we really didn’t even mind paying the $10 for 24-hour parking since it was so nice.

This property was great we didn’t dislike anything.

Breakfast was good, above average for the included types with motel rooms. Pillows were comfy, bed was comfortable too. Hotel staff was friendly & helpful. Responsive to needs of the moment quickly. Location was perfect for our needs of the moment. Exactly next to the Barrow Institute.

Should be proactive for keeping cups for a.m. coffee/tea stocked. Each morning when arriving for breakfast, they were gone & we had to ask for restocking. It immediately was done, but we shouldn't have to ask in the morning, when everyone is going for their morning caffeine lift! Also the parking fee, although guess that wasn't too bad since it was downtown Phoenix, where I believe that's typical.

Hotel is right across the street from Barrows Neurological. It was perfect for us to walk across the street to our appointment. The hotel staff were very friendly and helpful. Room was great. This convenience was a relief during a very stressful time!