The suite - kitchen, the Jacuzzi tub and the extremely soft water. The suite truly surprised me and exceeded my expectations.

I enjoyed all parts of my stay except for getting my room late and the confusion around getting in my room. There were quite a few people in my shoes, but someone came and assisted me and got things straightened out, an African American young lady. She was very professional and resolved all immediately.

The location was great. Very near Oxbow Matket and downtown Napa. I wasn’t there long but I wanted to check out their spa and I heard there was a bowling alley. The grounds were lovely and I had a nice view of the vineyards from my room.

The sales pitch from the timeshare people. It took up too much of my checkin time and I was tired after a long day of travel and just wanted to get the parking thing needed to hang in my car in order to park in their lot and get to my room. They kind of hold that as hostage so you have to listen to their sales pitch. But they did take no for an answer ultimately when we explained we would have no time in our schedule to sit down for one of their longer pitches.

The room was huge with kitchen, family room, and a great Bathroom. Plus it was half the price of the hotel section (Grand Meritage). It had a fireplace, and the kitchen was fully stocked. They even gave us a free bottle of wine. The resort area had 4 winery tasting rooms, and multiple restaurants onsite.

The resort was going though a renovation, so it was a bit noisy and messy in the hallways. A couple of the restaurants were closed for renovation as well.

Nice pool and hot tub, liked that it had in room washing machine, bed comfortable. Wine was nice touch

We had no hot water our entire stay. The air conditioner sounded like an airplane taking off. We couldn’t hear the tv or speak to each other without yelling bc it was so loud. Bathroom door needs a latch to allow it to stay open Inadequate lighting in bathroom. Even the makeup mirror was barely lit

Location and shuttle service to town

I didn’t like that we were charged an extra 25 dollar fee for every night we stayed. This was not something that booking let us know prior to our reservation and we were going with friends who were not charged this fee

I personally like the two room sweat. The exterior door can be locked and inside are to more doors. If you have kids you might not trust sneaking out 3rd floor two room sweat is nice. I do not have that problem it’s more of a safety thing for me. My child liked having their own room to feel like an adult. I like it because it gave us the privacy we wanted but we can still do family time and enjoy a little get away.

This is a private owned (timeshare) so the up keep is more like someone’s home than a five star hotel. It really was the little things like the dirty baseboards or shower seal peeling off.

Very nice. Clean and comfortable. The staff was very kind. I enjoyed the bottle of wine in the room; a nice surprise. The stroll through the vineyards was nice when we had a few extra minutes.

The parking. It was raining and late and we had a baby. Had to park quite a bit away and carry baby and items in rain to the door. People were parked all up and down the street. Maybe there are not enough spots as there are guests.

Being with the whole family and making memories

Housekeeping. I asked for more hangers when we arrived and they never came. Our towels were changed only once and our bed never was during our whole trip! When I asked for our room to be cleaned I was told no, only on day 4 and the lady was very rude

I liked the location was close to the event I attended. I liked the property appearance. I thank you for the bottle of wine.

My room was not available until 2 hours after designated time. I didn’t like that the studio has a high tub to step into to take a shower.

The resort is beautiful. we had a one bed room suite and it’s very clean and in good size. A big bathroom with his and hers sinks. well equipped kitchen with everything we needed to make two dinners during our stay. The bed is comfortable. A good price for the hotel.

The location is a bit far away from the main wineries and town area.