Hello, my name is Tilynne. I secured the room for my granddaughters “ Sweet Sixteen” festivities. I was told that the room was very nice.

I secured the room that was supposed to have 2 queen beds, on November 6, 2024. (Actual stay 2/23) However, when my Daughter and Granddaughter arrived to check in they were told no 2 queen rooms were clean and they would have to wait. So they waited. They were told attend a show that evening and needed to get into the as soon as possible. They were then offered a 2 separate rooms on the same. (My granddaughter is just 16) Then they were offered 1 room with a 1 king bed and with the time constraints decided to take it. I reached out to Booking.com, spoke to John, who was supposed check into this issue for me but haven’t heard anything since

The close location to the Golden one arena. Nice big shower just need to turn the handle all the way past hot at least in our room . The Bee Kind toiletries to use during the stay fell in love with them. The food was delicious just be aware there are extra charges for delivery and in room service. Paper carton and plastic silverware. We had the 7th street 🍔 burger and then in the morning steak and eggs and French toast

Street noise and difficult to pull up to valet my car. Had to drive around several times to try and not be in the red zone. They definitely need more assistance in getting cars moved sooner very limited drop off area spent a good twenty minutes trying to not end up in red zone. Finally had to and asked them to move my car as quick as possible and they did . I wanted a little later check out but they couldn’t accommodate check out is 11am I was hoping 12pm but would have been charged Bring your own water or it will be $5 a bottle. I had bought a box of the same water for about $20 so I had packed some . They do have water and cups available downstairs

When they didn’t have the room I had booked through a third party they went above and beyond to make it up to us. We got drink vouchers, restaurant voucher and upgraded to a capital dome view! Had an amazing time and Rick at the front desk was amazing. Also I was worried about parking from reading other reviews and valet was a breeze and everyone was so friendly. I would def recommend and stay here again!

Pillows were not very comfortable but not horrible and that is literally the ONLY negative I can think of.

The service at this hotel was outstanding. From the valet when we arrived to Milan at the front desk who was absolutely delightful, it’s obvious that the staff are trained to be friendly and courteous and helpful at all times. Everyone we encountered (even the bellman in the elevator) were truly exceptional. What a pleasure just to be there. We were going to the UCD graduation and the hotel is about a two minute walk to Golden 1 and old downtown Sac and the Capitol Mall are also minutes away. Our room had a nice view of the Capitol building. The breakfast was good but a bit slow. It was reasonably priced compared to other hotel breakfasts. I would highly recommend this hotel for location, cleanliness and above all service.

Only minor issues were coffee machine that didn’t work (could totally see where housekeeping wouldn’t have known that and could have easily been replaced if we’d had time) and thermostat that was hard to use and stayed lit up with a bright light all night.

Nice big rooms, and very clean

Pillows are very hard. Also the breakfast restaurant looked amazing, but due to a busy day with UC Davis Graduation, they made it reservation-only. We were not told about this earlier, and neither were the front desk workers. We were able to get refunded for our breakfast vouchers thankfully, but it was quite a let down as the restaurant looked great and the breakfast voucher looked like a great value.

The location was amazing , our concert was just right there. also we were able to walk to old sac and go look around. staff was wonderful , it was pretty cool to see the night life haha just to expensive for us to stay when we visit.

The bed was not comfortable , someone was banging on the door next to us at 330 in the am until 415 , not hotels fault but than i was just up the rest of the time.

Uber friendly staff. Great advice, amazing sense of service. Location is good for some downtown visit / 10mn walk from Old Sacramento. Breakfast was very tasty. For a one night stay, perfect.

For the amount paid, a bit short on shampoo and bath gel. There was none. No biggie, but still. We were on the 4th floor and the soundproof from the street is definitely not a strong point.

location and esthetic. nice bar. would’ve been better if they didn’t have an incidental and had fans everywhere blowing 24/7. but accidents happen.

parking, no place to hang toiletry bags in bathroom, no mirror by window desk area, nobody came to clean the room or offer fresh towels. 2 small paper coffee cups for a 2 night stay with 2 people didn’t work. only 2 k cups as well.

I really loved the location in regards to how close it was to the golden 1 center! I think they have fair pricing and excellent room quality! Staff makes you feel safe and welcomed in every aspect definitely will be staying here again!

Parking is very limited so you are sort of forced to pay the $45 for valet

Friendly staff. Great beds. Spacious room. Perfect location. Hotel was well prepared for the Ironman event with early breakfast, transport and bike allowance in the room (i love that)

Little housekeeping (only on request and then only the essentials, such as towels)