When we checked in we met Brandi, who made us feel so welcome and was super helpful! She made sure we took full advantage of the property and surrounding area.

The room was very clean. They were able to reserve my second room close to my first room because we were staying with family, so that way our family could be close together. they were also able to provide a crib because one of us was traveling with a baby. The breakfast was great to have, lots of options and very filling.

The charge for parking is quite steep at 75/per night. Having two cars for two nights was almost the same price as a two night stay in a room. However, I understand that city parking is expensive by nature. The valet service was also nice and speedy, so you do get what you pay for.

I was happy with the cleanliness of the room. Everything was neat and in its place when we arrived. The location was great. It was walking distance to most places and near most restaurants around town. The breakfast was a nice added bonus as they provide a variety of options for your appetite.

I didn’t really like the fact that I had to wait to 3pm to check in as I arrived early. I understand the waiting period for the previous guest to pack and get the room back to top top shape but I would have loved to have check in times at different times other than 3pm

We were only in town for one night and the location was perfect. Handy walking distance to all on offer at Fishermans Wharf, ferries etc and perfectly located close to the Big Bus Tour. The staff were absolutely awesome to deal with and very accommodating around helping us store our luggage etc. The breakfast was all that we required to start the day, and the seating area was nice and clean. Our room was a great size too. Would absolutely stay again!

I cant think of anything we didn't like at the hotel

The location was what we'd hoped. The facility was clean and light, and in good repair. The employees were helpful and friendly, and the room was very comfortable with a view of Alcatraz. Best of all, it was a short walk to the Buena Vista for Irish Coffees with breakfast!

Unfortunately, there is still a very visible homeless population in the area...not horrible during the day, but more active after dark. We were prepared for it, as we'd stayed in this area before, and wanted to be within walking distance to the attractions we wanted to visit.

Front desk personnel Brenda was awesome! I think everyone should take lessons from her on customer services, she made me and my friends felt like families and welcomed!

None

This is a good family hotel in a fun tourist area of San Francisco. There’s good public transportation nearby so we didn’t have to use the car. The required valet parking was expensive, but that’s to be expected in the City. The breakfast was decent and typical.

The room was stuffy and the windows did not open so we had to run air conditioning, which only helped a bit. We like fresh air! The bathroom had one of those awful automatic lights that blind you in the middle of the night. These are unsafe and annoying. They take your night vision and it’s hard to get back to bed. Please disable these unwanted features. If we want light we can turn it on.

Great location, close to the wharfs 39 Pier. Property is new and in great shape. Breakfast is much better than regular provided in other same-score hotels. There is public parking nearby but the tarrif is very high on weekends.

Parking fee is $73 which is a considerable amount of the accomodation fee. But it seems that is the general drawback of SF. Parking is very expensive.

the location was perfect, near the Fisherman's Wharf and Pier 39. You can easily visit main tourist' places with buses and trams. The room was tidy and clean. Breakfast was fine as it is served with typical continental breakfast menus.

Nothing. Although it was a bit expensive, I think most hotels near the Fisherman's Wharf are relatively expensive compared to those in downtown San Francisco.

Overall the breakfast was good. The hotel was quiet. We could walk to many attractions. Was nice to be able to park car in their garage. Room was clean and had a refrigerator. They have water and coffee in lobby all day.

It was difficult to get into the parking lot on check in as it was crowded. One morning the breakfast ran out of cinnamon buns and the pancake machine did not work. One elevator was out of service so elevator was always crowded.