The property was beautiful close to everything that you can possibly walk to!

What I didn’t like about the property is that they asked for security deposit of $100 and when my trip was over all kinds of cash was coming out of my account so some fraudulent transactions were done after staying there!! Not very happy with that but luckily my bank was able to take action! Won’t stay there again!

The location of this property is amazing! So close to the beach, but very quiet! The breakfast in the morning was a nice touch, although they only served an egg option 1 day of our 3 night stay. There was sausage and bacon and pastries and coffee and juice. We went to the pool one afternoon, even though it was January and it was so clean and warm! It was great! The nighttime staff was so friendly when we checked in and made us feel very welcome. Very cute place, and beautiful neighborhood. Everything we needed was walking distance, including State Street. There is a cute little courtyard with a fountain where we enjoyed some wine in the evening. Over all it is a really great place to stay.

We only had 2 complaints. One, is that the cleaning solution they used on our room was so overwhelming we had to air the room out and ask housekeeping to please not use any chemicals. It literally made us sick when we walked in. We are not allergic, it was just extremely unpleasant. The problem was graciously fixed quickly though! Secondly, Our grown children had a down stairs room on the street and I don't recommend this. They were awakened in the middle of the night to vomiting outside there door. There is a homeless population, that I'm sure are harmless, but I would recommend asking for a 2nd floor courtyard room. They also mentioned their room had a musty smell.

We enjoyed our stay! It was awesome. We loved that we had a big room, a balcony, the beds were very comfy (great mattress). There was unexpected continental breakfast at the hotel. There were dishes and bottle openers and a coffee maker. It was really really good.

There were few minor things that could've been better, but they weren't deal breakers at all nor they made our stay less pleasant, e.g. the toilet paper dispenser was on the left side and very low, so one has to lean over to get to it, it's kind of odd location for a toilet paper dispenser. There was no bathtub in the room but the shower was good, and the water was nice and hot, although the water pressure is not very high.

Excellent stay at this property. Very clean, nicely decorated, convenient wet bar with everything you need for a short stay. Huge refrigerator, utensils and lot of space. Best location near beach area and short walk to SB downtown. Best value, would love to be back again and again.

None

First and foremost, I like my time staying in the Franciscan hotel. So many good things I can say about it: superb customer service from the front desk staff Ben, cozy and elegant interior design of the room, great location with easy access to the beach and downtown area, quiet neighborhood (not facing a busy street), great breakfast, etc. I extended my stay for one more day at the original price. However, both nights I heard noise from my neighbor. First night there’s television noise and second night the couple was having a big fight midnight (I can hear exactly what they said, not that I wanted to). I understand walls are very thin in inns generally, and this hotel is no exception. I was able to ask front desk for help at 11pm before their office hour ended, but shouting and yelling was what we could not control. I still gave an 8/10 for my experience. If you choose to stay here, please be mindful of your volume and DO NOT have a fight at midnight!!!

I liked the prompt service. My husband and I arrived and was given a room that was was not ready to be occupied, meaning the bed was not made and there was trash etc. but as soon as the manager spotted that, he quickly apologized and moved us to a suite at no extra charge. He was extremely concerned about the mistake that had occurred and apologized for the inconvenience caused and took our belongings and settled us in the nice suite. He was extremely professional and very attentive. He even offered a free night next time we need to stay here in Santa Barbara. The room was very clean and had everything you couldn’t find in other pricey hotels. My husband and I will definitely come back and refer this hotel to others!

Everything was great!

Great breakfast - it was relatively limited in options but everything that was there was really tasty. They provided fresh baked cookies and tangerines, plus to-go hot drinks for free throughout the day. Free bike rental for 2 hours. The decor was really nice and the receptionists were really friendly and went out of their way to be welcoming and helpful. Hot tub was a nice extra surprise.

We had a noisy couple in the room next door, blasting music for hours. Reception tried to get them to quiet down but the people never answered the phone or door. Eventually we had to move rooms quite late at night.

Great welcome from Ben at Reception. Really comfortable room, though bathroom was relatively small and bedroom was a bit limited in space due to the size of the bed (which was huge and very, very comfortable). The included breakfast was a great way to start the day. The pool and spa also provided the opportunity to relax which was appreciated as we had been on the road for 3 weeks. Onsite parking was excellent and the staff maintain the grounds and rooms to a very high standard.

Maybe a bit of variety at breakfast, but otherwise no complaints.

Very nicely remodeled rooms with high end plumbing fixtures, large refrigerator, espresso machine, heated makeup mirror in the bathroom, full setup of dishes, glasses and silverware for meals. Also there were two wall mounted TVs, one in the living room and one in the bedroom. Fresh cookies in the lobby in the afternoon and full breakfast in the morning was excellent!

Living room sparsely furnished. Needs side tables/lamps for the sofa and some art work on the walls. Heat/cooling worked well but a little noisy and would help to have some instructions on how to set the thermostat. Also, the TVs setup is awkward...need use two remotes to watch TV channels. Would be preferable to have one universal remote and instructions on how to access things.

Perfect location just a 4 minute walk from the beach and a few blocks from downtown : amazing restaurants, coffee shops, tons of wineries etc . The inn was super clean and very comfortable (great bed, AC, big room with patio in our case), pool area a bit small (it got crowded) but was nice to lay around when we wanted a break. The main office also has a little convenience store of sorts, super practical to get some drinks and if anyone needs snacks, sunscreen, towels… I plan to stay again if I’m in town ! Loved the general vibe.

Pool area much smaller than it appears in photos; so if other people are there you feel like everyone is in each other’s space. Otherwise all good for us !