The property is well located with supermarkets close by. the facilities were good for self-catering. the pool and sauna were great after a day of hiking in the mountains. the room was clean and comfortable. it was great to have access to free laundry facilities in-house.

the concierge was a bit pushy. it would be nicer if they could just supply information about activities in the area.

I stayed in a one bed deluxe suite with a friend making use of the sofa bed. Plenty of space for two people, decent sized kitchen and bathroom, well decorated etc. A few niggles but nothing that really detracted from a great week. Staff were really helpful and friendly. Definitely recommend the 4hr long happy hour - food and cocktails both perfect, no skimping on size or quality. In ski season there is a shuttle and this year there was a shorter, dedicated 'lodging route' straight to California Lodge, max 15-20 min wait either end.

Easy check-in, everyone at front desk(s) were helpful. Located right on the lakefront so you could take a quick walk to the beach for great views. Great location in town- close to restaurants, stores, Nevada state line, and maybe 20 mins to Emerald Bay. Nice sized room with couch, stovetop, microwave, fridge. Bathroom had a lot of counter space. Shower spray head had an oddly wide spray radius. No room service but ordering from the restaurant downstairs & picking it up was easy enough.

It wasn't a bad experience but sometimes when you drove up to the valet it didn't seem like they were very "take charge" (like directing you where to go, or telling you how the process works). That being said, it was easy to get the car when you needed it- you just text the valet number and they text you back when the car is ready at the front.

All the kitchen settings were made of glass which was stressful when traveling with young children. I recommend having plastic plates and cups available

Location. Nice view of Lake Tahoe. Nice rooms with a cute mini kitchen with a stove, frig, sink, dishes, pots, pans. Nice hiking trails close by.

Although Valet service wasn’t too bad, we didn’t know there was only valet & there was a charge when we booked. Front desk needs improvement as far as being polite. If they are taking care of a customer, don’t jump to another customer or at least apologize if it’s really necessary. Then it turns out the service to that other customer takes awhile.

Overall this place was wonderful. The service was phenomenal, the location was great, and it was clean. It was definitely showing signs of wear and tear but it was very clean - things are just older- however I do think they are renovating so that will likely be spruced up soon. We had a view of a courtyard which was just ok, I was hoping for a lake view but to be honest it didn’t look like more then a handful of rooms would have had any view of the lake. The location is very close to the marina- however there isn’t really a public beach nearby so plan to drive a little. My only complaint is the parking… its awful and if it fills up you park across the street which is especially frustrating when it’s raining. Other then the frustrations with parking we have no complaints and would definitely stay here again

Loved the proximity to the beach and the various restaurants surrounding the resort.

The gift shop guy was rude and impolite when we entered, not knowing he was about to leave for lunch. He could have politely told us, and we would have understood. Did not appreciate his tone or body language when he spoke to us.

This place was really great! All the staff was so friendly, nice and helpful. Very family friendly, our kids had a great time. Location was perfect. Pool was great. Loved the valet service! The happy hour specials at the bar were wonderful. Our room was very homey. This was my best booking so far! Will definitely rebook!

The only thing i can honestly say i wasnt a big fan of was the bed mattresses : /

The location was fantastic. Within walking distance to many restaurants and the water. The happy hour prices were fair. The room size and amenities were great.

The parking situation was frustrating as the lot on property was full every night upon our return. There were renovations going on, so hallway floors were lined with protective covering which made things feel like you were in a construction area.

Evacuated at 10pm in the cold carrying a sleeping child lol. These things happen and the property was being safe. However, in consideration of staying outside in the freezing cold, the property should have allowed guests who would checkout the bext day to chech out late, or had offered something complimentary for the ocurran e the day before.