Cleanliness and comfort

I had problem with card keys and the staff didn't seem to be able to do anything about it. They kept changing the cards, some worked with the room, others didn't, none opened the entrance to hotel which gets locked at night. I had to buzz everytime and wait till someone would open the door. They tried to change the card key and tested it and still didn't work. Another major problem with has very much discouraged me is that when I checked my credit card I saw that they had charged me twice for the room. I normally don't check my credit card and don't expect such grave mistakes. I contacted the hotel and it doesn't seem the hotel understands the problem to be as grave as I think it is. I can't trust them anymore.

Love the friendliness of everyone from the front desk staff to the breakfast preparers and servers. The beds were some of the most comfortable I've ever slept on at a hotel. I was visiting a relative at St Andrews within walking distance and there were plenty of places to eat close by which was a plus. We arrived at one o'clock in the morning and were still treated cordially. We changed accommodations a couple of times without any problem or extra charges.

TV in the first room did not function.

Water station near the pool is so awesome. You can refill your water bottles. Anytime reduces waste love it. The gym looked really nice… I didn’t use it, but I liked the equipment I saw on there spacious looked modern  Breakfast area clean, presentable comfortable  Front desk staff helpful and friendly  Convenience store near the front desk was nice fully stocked -24 hour coffee is amazing with delicious creamers. Rooms are very comfortable very spacious -loved that there was a mini fridge in our room .

I did not like the fact that the shampoo bottle was not refilled… I woke up early to take a shower and normally I bring my own shampoo but this time I forgot, and there was no shampoo. Very very annoyed by that. It takes a lot of shampoo for my hair and this is very disappointing.  The AC had a bunch of hair in the vents, so that was a little gross to see  I didn’t really care for the breakfast_

The view of the mountains and the friendly staff. My son absolutely enjoyed the pool!

I liked everything the only thing that sucked is we had room 509 and from the begging it was extremely hard to get the water to turn off in bathtub but our 2nd night it wouldn’t turn off. We ended up having to get a new room but staff was super friendly and nice

The room was nice, clean, and the bed was comfortable. Staff were friendly. There is coffee available in the lobby which I was thankful for because it was much better than what comes out of those crappy little coffee makers you find in hotel rooms.

The shampoo/conditioner/soaps/lotion available in the room are heavily perfumed so if you're sensitive to that you'll want to bring or go buy your own stuff. I couldn't even stand the hand soap and just used my shampoo as hand soap.

Very friendly at the breakfast area. I really noticed the difference in guests compared to other hotels I’ve stayed at- children were well-behaved and most guests were quiet and polite. Lots of choices with foods and condiments. Bed linens were very soft and comfortable.

Breakfast plates, bowls, and cups were recyclable, but there were no recycling bins. The hotel is located right in the middle of a residential community; it felt awkward looking out on people on their balconies, which I feel is an invasion of their privacy. Poor planning on the part of developers.

Breakfast was great again, have stayed the last two times while in Aurora at this property, plan to stay again this summer.

Nothing was an issue, staff were great, I arrived late due to flight and waiting for baggage and called prior to and the front desk made sure I was taken care of.

Hotel was easy to find from Denver airport. Many restaurants nearby, Major roads were nearby, but could not be heard from hotel, getting around was easy. Hotel is bright, clean and very welcoming, staff are immense. Breakfast is good, a fair variety to eat. Room was large and clean.

Coming home !

I love the location and I love the friendly staff. I love how clean and quiet the hotel itself is.

Our bathroom had the smell of sewage. I'm not sure if it came from the toilet or the sink or both. To be fair, I didn't let the front desk know until I checked out. I am certain they would have come and fixed it during our stay. I had said something sooner.

The honey was very clean as you walked in the feint, it smelled great 👍. The room was also very clean and it had my name on the TV that was even awesome 😎 lol!! We Usually don't stay in nice places I guess. The only downside was that the pull out bed had dirty sheets and the cushion of the couch had a nasty burn so that kinda downgraded the room. But overall it was comfortable and the bathroom was clean.