Exceptional customer service from entire front desk staff and housekeeping!!! All team members are professional, efficient, courteous, and very personable. Out of all 6 states, east and west coast , working for Amazon, I can attest that this has been my favorite and most enjoyable accommodations away from home. Rooms are impeccably clean and fresh, accolades going to the best housekeeping team members I have had the pleasure to meet! Front desk associates are always on their #1 game juggling rooms and attending to each guest's needs. Happy Holidays and thank you ALL kindly for making all of my stays safe, pleasant , and stress-free😄 Respectfully, Charlene Smith

Exceptional customer service from Ronnie and the entire front desk staff 😄 All team members are professional, courteous, polite, and efficient at check-in. Rooms are immaculate, clean and fresh smelling! Housekeeping staff is impeccable at details and cleanliness of rooms. Amenities galore include fridge and microwave in each room, ice machine, breakfast, dependable internet and cable, up to date heating and cooling adjustable in each room, and fantastic shower head and water flow. I always come back to Manchester Inn And Suites because they care about each and every guest through their professionalism and safety guidelines. Thanks again for making each visit pleasant and stress-free!! Respectfully, Charlene Smith, repeat business traveler

Exceptional customer service from Ronnie, Dione, entire front desk staff, and housekeeping ladies. !! Entire team is always professional, courteous, pleasant, and efficient. Working coast to coast at Amazon facilities, I praise Manchester Inn and Suites for providing immaculate accommodations and multiple amenities while ensuring a safe, pleasant, and stress-free stay. I would be remiss if I didn't emphasize what a difference there is in the cleanliness and freshness of room from other places I have stayed while travelling for business. Manchester Inn and Suites is above and beyond all other accommodations that I have stayed at in 5 states since the pandemic. They make sure you feel like you are HOME😀!

Exceptional customer service from entire staff! Please acknowledge Ronnie and entire front desk staff for always being efficient, personable, and professional during check-in. Housekeeping staff is the best of any establishment in the tri-state region! Rooms are impeccably clean and fresh smelling. Accommodations incude all necessary accommodations you have at home! Tnanks to All for their hard work and Dedication in making my stay pleasant and stress-free😊 Respectfully, Charlene Smith

Quiet

Shampoo and conditioner bottles shaped like mini bottles are cute, but makes it hard to get the shampoo and conditioner out of the bottle. Breakfast isn’t hot; room temperature scrambles and lukewarm sausages. Pancakes are blah, and too chewy. Noisy workers are making building renovations.

Please thank and acknowledge your entire front desk staff and housekeeping for their professionalism and dedication in making my business stays pleasant and stress-free! Please acknowledge Ronnie for being personable, efficient, and courteous every time I frequent your establishment. Your rooms are impeccably Always Clean and fresh smelling. Thank entire Staff for going above and beyond in making my stay safe and memorable😊

I stayed here for several months while on a travel assignment. It was nice to have a mini fridge and microwave in the room. They were just starting up their breakfast again when I left. Staff are always super nice. The beds are very comfortable and you can't beat the price. Location is great too. It's not the Ritz but I would stay again.

The keys! They randomly stop working and you have to go to the desk. There is no resolve to any problem you may have. ( there was no hot water for a day, I specifically booked the suite with whirlpool tub and paid extra only to find an "out of order" sign on the tub) Neither time was I offered any discount or refund in the case of the tub not working. Lights are weird and dim.

It was quaint. Looks like the big name hotels outside but inside was very charming. The breakfast area was really cute. Decor was black and white checked from the fifties. In a very good area close to everything.

The first two nights, when I came out of my room ,all I smelled was marijuana. As a smoker, I understand their rights. However as a smoker if I have to go outside so should they.

Please thank entire front desk staff and exceptional housekeeping members for repeated professional and courteous service during my stay while working at new Amazon. Robotic sortation facility near Bradley Airport!! Thank All for their dedication to provide exceptionally clean and fresh accommodations while prioritizing safety and comfort for All guests. Having worked in 5 states for Amazon, Manchester Inn and Suites is far superior and my favorite of all lodgings due to team members' expertise😀 Respectfully, Charlene Smith, repeat business traveler

Everything was clean. New owners are currently remodeling the hotel to be a Best Western. Staff was very friendly and accomadating

Just that we were their during the remodel. Not their fault t