The hotel itself is stunning - the art from Rollins College is beautiful, and everywhere. It’s a visual feast. The location is perfect for those wanting to spend time in the heart of Winter Park. My husband and I strolled to Park Ave each day and grabbed coffee and explored. I had the pleasure of using the pool twice - great experience. Relaxing and calming, which was exactly what I was looking for. Staff were excellent - check-in was a breeze, housekeeping was efficient and talented, and the valet was quick. Nothing but praise for Alfond team! Finally, the room is lovely - the king size is spacious and the bed is super comfy.

My only very slight ding is that the shower water pressure was lacking. It wouldn’t keep me from booking in the future!

Overall staff was amazing and friendly for a higher rated hotel - The room was immaculately clean along with superior bedding - 1st floor cafe area that serves breakfast was such a blessing and that staff who works it was great along their crepes were so good. The walking distance to Park Ave and the Winter Park, park is the primary reason for staying there.

Was super disappointed due to the entire 2nd floor main deck area with seats and beautiful lights set up around the pool was closed once dark. Which this time of year is super early! We planned to grab coffee and snacks of Park Ave and bring back to play games as a family to relax + my daughter had a college photography project to do night sky shooting and was going to setup on the corner of the deck while we hung out. We were unable to do this at all and no one ever told us we could have gone to a firepit area in a courtyard that we did not know about. The double queen beds room we were told had a small love seat like couch between the beds for seating and it did not have this only a corner single chair which was difficult to relax in the room.

The jhotel is very convenient and in a beautiful area, the gardens are beautiful and the staff were friendly.

The beds and room was very comfortable and clean. The staff were responsive and we ahd exceptional service. side note the rooms might be up for minor upgrades. I shower leaked all over the floor, this is a minor issue but irritating and potentially dangerous as make floor slippery.

Great location, beautiful design, filled with stunning art

Our receptionist, upon check-in, could not have been less “welcoming”. We asked for an early check-in and received a cold reply…instead of…we will try our best etc. we got a robotic response about 4 pm check-in and a distinct feeling we were annoying. Really off putting. It wasn’t the no…it was her delivery.

Beautiful hotel with very friendly and helpful staff. Great location for us.

The only thing that concerned us was the loud closing of self-closing room doors at early and late hours. I urge the facilities manager to investigate 'softening' the door closers or provided better cushion seals on the room doors as it reminded me of a cheap hostel when being woken up at 6am or 2am by a loud self-closing door. Other than that, we had a wonderful stay.

The room was bright, spacious, and artful — several original pieces. The hotel lobbies are filled with world-class modern art, with a number of new, vibrant works since I was last there. The new coffee shop serves tasty pastries and espresso drinks. And the brunch in its main restaurant, Hamilton’s Kitchen, was superb. It is just a great hotel.

Nothing

We had a fantastic time. We celebrated New Years Eve there... great time, food exceptional. Music made my dance, and he hates to dance.. Alfond is worth visiting while in the area! Walk around Winter Park to visit the shops.. I live in Orlando and would still stay overnight.....

Staff was not as informed as they should have about the event going on at their facility... but they always knew who to ask for answers a SUPER PLUS on the way they manage the Alfond!

Everyone was so friendly, and smiling all the time. The food was excellent, the accommodations also excellent. I love the way they decorated the lobby with some great art. Here’s the best part. The hotel is a non-profit. All the profits go to scholarships to Rollins College students, a small, local, liberal arts college. It felt good to be part of that process, knowing that my expenses at the hotel (which can compete with any others) goes to students trying to jump start their careers rather than give the money to some corporation.

It was all good.

The location and the staff. The staff and young men who handled the valet parking were exceptional. The Cafe has exceptional staff as well and very good value for money

There is nothing I didn’t like. Everything was lovely, although I did wish the restaurant closed later instead of at 9

Service was great. Valet parkers excellent. front desk also. it's our favorite spot for our second night destination when traveling from jersey to florida.

the elevator on the left had a stain on the floor, could have been from someone's dog and it was never cleaned while we were there Sunday to Monday.