Every staff member I encountered during my stay at Home2 Suites by Hilton Orlando Downtown was friendly and helpful. The room was accurately described and depicted, and served me very well for the range of things I had on whilst in Downtown Orlando - it was spacious, well-equipped and clean. I was very pleased with my stay overall!

I found the bed and pillows somewhat uncomfortable, although this could very much be down to personal preference. Perhaps a mattress topper or similar could be made available in rooms? On a personal note, I would also have liked the self-serve breakfast bar hours to be a little longer.

Staff is super attentive! From us checking in , leaving & coming back. There is a starbucks across the street, super convenient! Downstairs you have a bar, breakfast & dinner services. Facility was super clean. You will have a few places that are walking distance! If you don’t feel like driving out, download grubhub! The hotel covers the delivery fee!! The Valet TOP TIER, I advise everyone to use the mobile ordering service to retrieve your vehicle, they verify your name before handing off the keys- so that puts your mind at great ease!! :)

N/A

Location was great for reaching the bars and venues around Lake Enola. These were all a short walk away and it's super central for getting an uber north or south to reach specific shops and museums. Room was spacious and clean. Hotel had easy access to tea and coffee included at breakfast time. Reception staff were super friendly and helpful.

The breakfast options weren't clearly labelled, and allergens weren't really considered for clear labelling either. I couldn't figure out how anyone could use the waffle makers with how the batter was stored, and staff at breakfast time seemed less than enthused to be helpful when asked questions basic questions such as the location of butter never mind something more complicated like allergens and ingredient lists. Cross-contamination risks were so high that they weren't even worth considering.

The location was amazing if you want to visit Lake Eola or downtown. It is about a 15minute walk from the Sunrail Station and a few minutes walk from the lake and downtown. The bed was very comfortable and the room was clean. They provided plates and cups and a fridge and a moveable table and tv. The bathroom was very nice and good water pressure for the shower. The staff were nice upon check-in and checkout. The view one the rooftop pool was really nice.

TV wasn't a smart tv, couldn't watch Netflix or other streaming services. The breakfast was mostly just reheated frozen items, which they seemed to have a hard time keeping stocked. The pool is very small, just a little bigger bathtub.

Loved the professionalism of all staff and great hospitality. Room was comfortable and clean. Shower was hot and Ac got nice and cold. Restaurant food was delicious. As I was there for business I valued a great night sleep and my floor was absolutely silent.

Not really a dislike, but couldn't understand why the laundry facilities were in the gym.

The breakfast was amazing! The hotel was clean and beautiful, along with our room :). The staff were super nice and the gentleman parking/getting the vehicles HUSSLED!

There wasn't anything we didn't like. The only thing to keep in mind is that it could take a while to get your car parked/returned if you are in the area for an event. But the employees definitely try their best to be quick and efficient!

Clean facility and room. Very secure (key must be used for elevator and to get in hotel after a certain time.) Very helpful staff at front desk.

Pillows are horrible and towels stained. I understand they were busy, but the valet took forever. Breakfast hours could be offered longer (maybe till 10am instead of 9am.) Worst part was maid service walked into our room while I was still getting dressed (literally in a towel.) I had not checked out yet, they did not knock, and it was 40min before checkout deadline.

Wonderful amenities, incredible service, super clean room and VERY secure location. Many access points that require key card, including the elevator. Room was stocked with dishes and “cooking” utensils, despite having an actual kitchen. But the microwave and dishwasher were fantastic as well as the fridge and freezer. Decent size for both. Highly recommend.

We had a great stay at the hotel. The staff were all really friendly (especially Andy on the front desk). The room was spacious and comfortable, it had everything you could need for a few days stay. The pool, laundry and gym were all really handy facilities. The location is good, we were able to walk to some restaurants and bars, and were also able to order take out easily. It is about a 25 minute drive to Disney for those who want to go there. We would definitely stay here again.

Parking is super expensive, but there is a car park for $10 right next to Starbucks. Room cleaning seemed a bit hit or miss. Soaps and shampoo were not replaced despite us asking for them to be. Room needed a good vacuum.

Excellent hotel! We stayed at the hotel for three days and loved every minute. When we weren't exploring Orlando, we were either in the rooftop pool or at the hotel bar. Valet parking is provided, but there's street parking as well relatively closeby. My partners baggage was sadly delayed by the airline and arrived at the hotel AFTER we'd left - the staff at the hotel were so supportive during this ordeal and contacted us immediately when it arrived. Great customer service. The lady who was running the bar was also fantastic - gave us some fantastic advice on places to visit. 10/10!