John, at guest relations at reception/concierge is the reason why my hotel stay was so lovely. He is the reason I ended up booking the room and was incredibly welcoming and kind. He made sure all my needs were accounted for, and was extremely proactive. Love him! Caralee (Cary) at guest relations is always such a bundle of joy and made sure to assist me with all matters when I needed it. She’s so sweet and welcoming. Bethany, a server at Azure, went ABOVE and beyond for me and was always attentive. She brought me the loveliest iced latte with attention to detail and was a great ball of sunshine to me and all my friends. She made sure I got the right salad and my favorite, the whipped feta dip with limited chili oil just the way I like it! You can tell she’s hard working and is always on top of promptly taking care of her customers. Ryan, a bartender at Azure, always is so kind and professional. He’s genuinely nice and caring to me and my friends and goes above and beyond for making sure I got the correct order and is just such kind person to everyone. He always is keen for attention-to-detail, and you can tell he’s really knowledgeable in all the menu items and has a lot of insights to share as a connoisseur of the beverages and food on the menu as well. Logan a bartender at Azure made me the greatest mocktails and was so amiable, welcoming and fun to talk to! Rob, a bartender at Azure, is always so kind and welcoming and made stopping by the inside bar a special experience being funny and remembering my order. Him being bilingual was so exciting to have a fellow Latino to speak Spanish to! Thomas a bartender at Azure is so sociable, professional and extremely kind and welcoming and also is great at remembering all my orders and curating my experience in a positive manner. Brianna, server at Azure is a pro! She is so energetic and positive and made sure to go above & beyond to make sure me and my friends are happy. She’s lovely!

The smell that resembles sewage - hopefully that issue gets taken care of. But didn’t ruin my experience.

Beautiful lobby and decor. The food was delicious in The Market. Staff was very accommodating.

We could hear construction noise, the trolley going by, and a person getting sick in the room next to us. We requested a very quiet room and were 2 doors from the elevator and could hear the street noise and noise from the pool area above.

Location: difficult (impossible)to get to the front door valet parking. Estimated bill at the time of arrival was twice the amount I agreed upon. the final bill was correct. I got a reservation from the restaurant called lilac for a Sunday meal at 6:30 PM, only to discover the restaurant was closed on Sundays. A real bummer for a 1 star Michelin restaurant.

The sliding door to the bathroom came off the hinges and was not fixed because I was working in the room when the staff came up to fix it. Also there was no room service menu in the room. Two things that really messed up my stay. I was hungry and could not find a menu to order food so I had to wait over an hour for staff to bring a menu to my room. Second, I did not feel the privacy in the master bathroom because the door came unhinged. Actually there was a thrid thing. Nobody could figure out how to turn off one of the lamps in the bedroom.

You could have been more responsive.

Comfortable & luxurious. Friendly and professional staff (for the most part).

I was completely ignored at the lobby bar. Granted, it was busy after the concert, but nonetheless, I felt i was just being ignored. For the price of the night to stay, I would at least expect a "hello, I'll be with you in a moment". Rude.

The location was super convenient! Most importantly felt safe to walk around the area. The staff were friendly and helpful. Housekeeping were on top of it.

There were no vending machines. Yes there’s room service but I wanted a coke.

I loved the pool. It was very relaxing and the drinks were good. Also the lobby was beautiful, the staff was very attentive and helpful! I was greeted with a refreshing drink upon arrival and the man that checked me in was very informative and welcoming.

Wasn't a huge fan of the band that performed Friday evening but I'm just being picky LOL.

Elegant interior and the staff was exceptional. Great location …everything needed was an easy walk. Location was easy access to hwy 618.

The bed needed a top sheet because the quilt cover was a bit heavy and hot.

Beautiful hotel, nicely appointed and an incredible, polite and helpful staff. Lilac was fabulous.

The pool bar seemed a tad understaffed on a busy Sunday before a holiday.

Loved the location and the ability to get perfect espresso, warm muffins and fresh green juice downstairs.

The hotel is a scene on weekends - be prepared for lots of people at the lobby and roof deck bars - but a better scene than Miami. Ask for a quiet floor if you need to turn in early.