The hotel was absolutely beautiful. Walking in, took my breath away... Literally! I did not expect it to be so lovely. The room was even better! Beautifully done room! The staff was friendly and helpful. The room was comfortable! Luscious, fluffy pillows and a great mattress! Wish we could have had more nights here!

The only thing I didn't like, which is not the hotels fault at all, but just want to make others aware. We were on the street side, and you can hear a lot of street noise. Again, I do not blame the hotel at all as that is something out of their control.

Location is excellent. Lots of fun restaurants and shops in the general area. Rooms are modern with many nice amenities.

Noise. There is very little soundproofing. We could hear every conversation in the hallways, in adjoining room, and from the patio area. The hotel hosted several weddings and events while we were there so lots of celebrating into the early morning hours.

The hotel is well located even though it's not by the riverside. The valet service is very pleasant. The style is very charming and the staff does their job perfectly. We enjoyed the decor, and while the overall building isn't new (be aware if you're seeking a modern hotel), the restaurant, bar, and lobby offer a unique atmosphere. Regarding the floors, the elevator is newly renovated and the corridors are somewhat "old" and a bit dark, but frankly, the renovation is beautiful (note: if you don't appreciate the sound of wooden floors, this might not be for you!) There's no coffee in the room and tokens are provided (either delivered or to be picked up downstairs) and the mini bar is well-stocked - with a fridge.

We mostly thought highly of it... But if you don't like renovated hotels, don't book! But honestly, the style and appearance are very well redone, very modern and stylish... There's no coffee in the room, but you can request it by phone or go get it downstairs - simple. For us, it wasn't a problem, but the wooden floors creak (underfoot), even though the entire place is perfectly renovated and attractive! The corridors on the floors are a bit gloomy, but again, that's in contrast to the overall style and the pleasant renovation.

Great location. The room and amenities are fantastic. Very comfortable. The staff were helpful and courteous.

Service at the restaurant (Coppins) was friendly but not very attentive. Food was delicious (duck dinner) but neither of our sides were put through to the kitchen, and forgotten about. However, the food and drink we received were fantastic!

Location is wonderful, beds are very comfortable and hotel is clean!

Minor things need fixing ... Shower door didn't seal, towel holder/hook loose and shower knob/handle needs tightening. Was double charged for another reservation, but they corrected this.

Gorgeous hotel located in the perfect location. Close to local unique businesses, and across from downtown Cincinnati. Staff were friendly and helpful. Bar drinks were delicious. Plan to stay here again for future trips to this area, loved everything about it!

Service was great. Their shuttle service was excellent. They are friendly and attentive. Everything we asked for was delivered and then some.

The only minor thing would be breakfast not included. For the rate, I would think breakfast would be. But not a major issue.

The hotel is stylish and fun. As a fan of architecture, I enjoyed the soaring atrium and many spaces to hang out. Being a renovated department store gives it a cool vibe. The room was huge. I liked the eggplant walls, minibar was delightful and bed excellent. The room was quiet and I slept well. The staff is welcoming and very helpful.

Nothing really. Everything was exceptional.

The hotel is beautiful, both the common areas and our actual room and the staff were super helpful

The shower controller was not securely attached and we had to keep re-attaching it in order to control the shower. The toilet roll holder was also broken - it would've been impossible for the hotel not to have known this. The air conditioning in the reception bar area was so incredibly cold, I had to wear my coat at the bar!

Building was lovely, as well as decor & comfort. All staff we interacted with were very nice & always helpful. Well done!

Only complaint would be that the bathroom door wasn’t much of sound barrier