very clean, staff friendly

the house keeping lady was extremely rude. she never once cleaned our room the whole 5 days we were there. which was fine but she gave me an attitude when I asked for towels every day. we had 4 ppl in our room and would only give me a set of 2. We are very clean so making our beds every day and emptying our trash cans was fine. but she wasn't nice. she was there every day we were there. I tip really good for housekeeping!! because I appreciate them! I did tip her one day anyway just because I felt it may brighten her day and in hopes the next day me asking for towels would work. it didn't. we had 2 rooms on the 2nd floor. 3 ppl in one and 4 in the other. we paid good money for the rooms. clean towels daily without an attitude is expected.

First time at a Drury and what a pleasure! We drove here from Maryland. Great location for us as we toured several apartments. Very close to the hospital where my son will be working. The staff was super friendly and accommodating. Miss Angee at the front desk was my hero as she found my tumbler I left on the counter at check in (it was a long 1200+ miles) and set it aside knowing the owner would be back. The free breakfast was above and beyond. Something for everyone…scrambled eggs, sausage, biscuits & gravy, apples, bananas, yogurt, various cereal, very cold milk, English muffins, bagels, raisin bread, mini blueberry muffins & was kept stocked and always neat and clean. They even had the soda machine open which I appreciated because some days I don’t want coffee. The free dinner wasn’t even advertised on this site, but what a nice surprise! They offer hot food plus three free cocktails or beer/wine per person every night. The first night was a taco spread plus hotdogs…second night was fettuccine noodles, alfredo sauce, cooked veggies, baked potatoes, nacho chips & cheese, spring mix salad & hotdogs . It wasn’t a five star meal, but it was tasty and a very unexpected bonus. We didn’t use the pool, but it looked nice. We were on the 7th floor. It was very quiet. The beds and pillows were very comfortable, the room was clean & had a fridge and microwave.

Can’t think of anything we didn’t like about this place.

The facilities were beautiful as was the room. The reception in the evening was a wonderful, money-saving surprise. The breakfast was phenomenal. Got that “welcome” feeling when I walked in and smelled fresh popped popcorn! Loved having an ice machine on the same floor as our room. The staff was very accommodating and every nook and cranny was SPOTLESS! The location was perfect for our monthly doctor visits. Drury will be our go-to from now on!

This is so petty that I’m almost embarrassed to write it, but there were no liners in the trash bins. That was absolutely the ONLY little thing that was an inconvenience more than a dislike.

The breakfast was good. The staff was friendly & helpful. The room was clean and very comfortable. Our stay was to meet with a surgeon to discuss an upcoming procedure, so we really just needed a place to stay close to his office.However, we like the hotel, so we have booked a week stay for my family of 4 to be close to the hospital during my hospitalization.

The only thing I saw “wrong” was the wallpaper in the bathroom had a very small section near the floor that was coming loose. But that in no way affected our stay, it was just cosmetic.

ALL the staff was wonderful BUT the breakfast staff went above and beyond! breakfast was excellent!!! the two black ladies in the kitchen were beyond AMAZING!!! they were BUSY and they was putting out food and smiling and had the most pleasant attitude.most people in that situation have a bad attitude or are overwhelmed. they both handled it like pros. they made our stay beyond AMAZING with their smiling faces and amazing attitude. I can not use the word amazing enough, it was refreshing to be treated in this manner.

everything was wonderful

The staff were mostly friendly. There was only one staff that seemed to have a poor attitude and was short with customers. The rest of the staff were amazing. The property was well put together, as far as decor and environment. The luxury of having a store, restaurant, and hospital seemed convenient.

They obviously aren’t cleaning fully during cleanings or cleaning everything in the rooms. I found heavy dust, trash, etc in the cabinet where the refrigerator was. Things should always be wiped down to reduce cross contamination of clientele. The area seemed to attract questionable random people outside the facilities. As a soccer team, we didn’t feel safe travelling outside due to this fact.

We had a wonderful time. Service was great from beginning to end. Breakfast was great, multiple choices, and most of all HOT coffee. It was a great surprise to have the kickback dinner available at no extra cost. We really enjoyed the staff throughout our whole stay. Everyone was very polite with smiling faces. We felt welcome at all times. The hotel itself was clean and everything was in good working condition. We say HURRAY with a big THANK YOU to Baton Rouge Drury Inn & Suites!!!!

I've traveled all over the US and stayed in several hotels. This is the first to offer complementary dinner and breakfast. The dinner was Chicken Alfredo, baked potatoes, fountain drinks, etc. The breakfast was hot with eggs, sausage, biscuits, etc. I paid approximately $125 for the night. Where can someone pay that and not have to go out to eat? This was a bargain! Also, the location, cleanliness, staff, and rooms were excellent. The beds were comfortable.

Nothing

The hotel itself is beautiful. Comfortable spacious rooms - a happy hour service - really great quick options for breakfast and dinner--- But what sells this location is the STAFF. They are truly AMAZING. I have never experienced such an all around rock star staff. Every person I came in to contact with went above and beyond basic customer service.

I have not one single complaint.

We’ve stayed in hotels for a week, a different place each night. This room was by far the cleanest. Beds were made correctly, tight and square corners. Floor had been swept and dirt removed from edges. Very impressive. Supper was very good and dining, buffet area neat and tidy even though they had a bunch of crew workers that came in at the same time. The employees were all trying hard to do a good job. Thank you!!!

Could have used more lighting in parking area.