We had a wonderful stay here. Staff were friendly and helpful. The location was great, we walked to all the sights. Our room was huge, on the 14th floor with lovely views and was very quiet. Bed was comfortable and good shower. I requested a kettle so was able to drink real tea. Coffee machine does have green tea though. We had breakfast included in our room rate which great. I still miss the freshly made omelettes and beignets. We had to sign for the service charges but they were not on our final bill and they also gave us a $20 credit for the restaurant/ bar. The gym was good and the pool lovely (looked larger in the photos). As we had a late return flight we were able to have a free late check out which was really appreciated. Definitely would recommend.

Nothing

The bed was comfortable ,the shower was well stocked and the room was clean and fresh

There was no fridge and we always expect to be able to store medicines and drinks especially to stay hydrated. The restaurant was the low point of the stay where the owner / greeter practiced segregated seating where he placed me and other people of color away from whites. I have seen this before especially in the South where the old segregationist still believe it is acceptable. I like others of my race have been subjected to this practice and can smell when it is being employed when we look at other being given privilege. Racism is alive in the Trenasse Restaurant. I will not eat there again.

Room was quiet. They were accommodating as we were able to stay in same room for a cruise reservation.

The fees that were added onto the "included breakfast" were outrageous. We could have bought breakfast next door for a lot less then the fees. The one restaurant had a sign advertising happy hour and then when we asked, were told no. We asked for manager and they finally allowed happy hour prices but said they weren't doing it because of the Jazz Festival. The problem was there was signage everywhere and online that said there was happy hour with no restrictions. Manager got snippy with us therefore we stayed for a drink and small plate and left. No dinner.

The location is perfect, just outside of the hustle and bustle of Bourbon & Canal, but just close enough you can easily walk to both. Parking garage next door, so self parking was easy, but hotel offered valet if that's something you're interested in. The hotel & the room were both SO CLEAN. It felt so much like home because of that. The smell of the whole hotel, I just wish I could bottle and take come with me. The outside noise didn't bleed into the room once the balcony door was closed. All hotel staff was friendly! Bonus was the onsite convenience store area, that was self check out.

My biggest complaint would be the uncomfortable bed. Hard as a rock. The bedding itself was comfy and nice, would love for the mattress to match that. Second complaint, but a tiny one, would be the lack of refrigerators in the rooms.

This was my fourth hotel this trip (we moved around due to a fishing trip in middle), and by far the best value for price of all of them. I'm a value shopper and had expected this room to reflect its low price for the area, but holy cow, I felt like pretty woman walking into that room. No, it wasn't a penthouse, but compared to my other hotel stays this place hit all the marks - clean, swanky style, comfortable, the bathroom vanity was nice in looks and structure, and the bath area had the extra door to the shower/toil which made coordinating multiple peoples routines seamless, the provided shampoos and such were better than mine at home, the cups were glass/ceramic (no plastic/styrophome here), the pool was warmed (others were unheated). The staff went out of there way multiple times to provide extra services that were free, and they did so with character and kindness. It's fisherman friendly with a freezer to freeze your catch. And it's a short walk to the french quarter, or a $10 uber on average if it happens to be raining.

The location was excellent. Staff was friendly. Room was spacious, as was the balcony. Breakfast buffet was excellent.

Soundproofing was extremely poor. We didn’t really mind the noise from the trolley, but the air movers / vents were at times really loud even with the balcony door and curtains closed. We didn’t spend time at the balcony because of the noise and neighbouring room’s window looking straight at our balcony, a bit disturbing imho (see the window in the right corner, it’s not our room). The king bed was quite hard and the pillows were lumpy. A makeover might be in order.

We had a beautiful king corner suite with a balcony. The room was roomy, clean & felt so very comfortable. The balcony was HUGE. Every single staff member we came in contact with was so pleasant. Loved that the grocery/snack area was more of self serve with self checkout. The shampoo, conditioner & body wash supplied by the hotel was amazing. Great location, in a "cleaner" side of New Orleans, but still in perfect walking distance/street car ride to all the attractions in the French Quarter/Canal/Bourbon Streets.

The mattress itself was terrible, but I feel like mattresses are hit and miss at most hotels, the bedding itself was great. The self parking option was a bit pricey. No refrigerators in the room- not sure if this is an option in other rooms, but we only had access to a minibar in our room. No way to store any waters or other drinks to keep them cool while staying.

As soon as we walked in everyone was so welcoming and kind! The front desk even upgraded our room because it was a our honeymoon which was a pleasant surprise! The location is awesome close to everything and felt very safe.

Like I said front desk was AMAZING but...at like 2am we received a noise complaint call while we were sleeping, the lady on the phone was nice when we said it wasn't us because we were sleeping. About 20 minutes later someone was banging on our door for a solid minute and my husband woke up to answer and she was persistent that we were making noise and was very rude. Obviously we were sleeping but she didn't believe us for whatever reason. Just didn't appreciate that especially since we had to be up at 4am for our flight.

Everything exceeded my expectations. The bed was super comfortable, the breakfast was ample and delicious, and the balcony was a great touch. The heat in the shower is exceptional.

There are no fridges or microwaves in the rooms. There's a mini fridge stocked with items for purchase, which was nice, but it made me nervous because there were so many rules attached to it, and there were sensors under all the items. I was worried that my room would be charged if I picked something up to look at it. The only lighting in the room was from the lamps stationed around the room. No overhead lighting. It never got bright enough in the room. But if you like to maintain an ambiance at all times, that will work for you.

This property was conveniently located between the French quarter and river walk area. We were able to reach the fun with a 10 minute walk in either direction. The room was spacious and comfortable. I also appreciate the staff allowing us to check in a little early. We had a really early flight and didn’t expect to have a room ready yet. That was a nice welcome!

My only complaint would be the need for a mini fridge in the rooms. Its very hot and it would’ve been nice to be able to grab one of my personal water bottles.