The location is great. The decor is very up to date.

There was a tax for simply being part of the Great Lakes Shopping Mall. It's affordable, but really? There's also plastic over new carpet in the lobby. By the look of the plastic, it's been there a long time, so perhaps it could be removed? There's a Covid warning on the lobby doors asking us to stay 6 feet apart. These are little things, but little things matter. I was on vacation in a lovely hotel. It could have been amazing. Let's hope the plastic is removed soon!

Clean and comfortable

Not a lot of room near/around the pool. A few families with their young ones swimming filled the area and there was not a lot of space to get around or to lay your stuff down. Three rowdy teens came in and all the families left because they were playing dangerously taking up all of the space. Not necessarily the hotel's fault but it felt unsafe for the rest of us as we had nowhere to get out of the way.

Newly renovated so everything was clean and modern. Breakfast was good with a good variety. Location is perfection.

Only thing missing at the hotel was a jucczi in the pool area. Would have made this trip perfect but not a deal breaker.

Nice workout room but peloton bike would not connect to network. Plenty of sidewalks and the mall opens at 8am for walkers.

Remodeling - doors had too much paint and were very hard to open and close, hopefully they fix it...

Clean! Excellent location! Well appointed room. Front desk people were awesome!

Breakfast. While the area was well staffed and clean, the food was lacking in taste. Needed more towels and wash cloths.

The facility was very clean and appealing. The location was great and the breakfast had a pretty good variety. The staff was friendly and informative and the noise level was minimum!

The beds were not very comfortable. We all woke up kind of sore from how hard they were. The breakfast was a bit cold even when in the hot plates.

Location was great, easy to find. The room was nice, but it was damp in the room and the carpet was damp. Overall had a great stay. The staff was very friendly and breakfast was good.

Different selections for breakfast, more fruit choices

The manager gave my son snacks at the front counter once he found out it was his birthday, and my son was so happy. He kept asking to go back to talk to him! Very friendly staff and clean hotel.

The closest you could get to Great Lakes Crossing. Great location. Always love the hot beverage station and my kids enjoyed the pool. We didn’t partake in breakfast, but the selection looked good. All the staff we encountered during our stay were pleasant.

Our room was on the second floor, there was a draft coming through under the heater/ac unit, so it was constantly turning on. So we couldn’t get a comfortable temperature in the room. The beds weren’t as comfortable as other Hampton Inns we’ve stayed in. My husband tripped and fell on West side staircase. The top stair had a divot and he caught his boot on the carpet. It was an accident, but something that should be fixed.

Breakfast was wonderful! The room was clean and had nice bedding.

The bed is pretty hard and there is an extra charge for incidentals that was not listed in the booking page. Good to have a heads up for extra charges.