There was a booking issue between Booking.com and the Hotel. The booking was valid but the hotel had no record of it through THEIR booking confirmation number. The hotel manager finally got involved and I'm assuming everything was taken care of.

The pool and hot tub were very nice. The beds were so comfortable.

Hampton Inn is ALL about taking your money. When I booked the room, the rate that was quoted to me, that I agreed upon, was $200 cheaper for a 3 night stay than what they actually charged my card. They charge $50 a night (not per stay) for incidentals. It’s $18 a day just to park. For paying over $800 for a 3 night stay, I would think the breakfast should have been much nicer. No potato at all. Actually, the only thing good are the breakfast omelets. Out of the two elevators they had at the hotel, only one was working my entire stay. The wait time on the elevator was too long every time I had to use it.

The breakfast was fabulously filled with choices and all fresh. We enjoyed to noon checkout which we used to our advantage but using the hot tub after breakfast. The bed was firm which is my preference.

The no show shuttle. I confirmed the day before arrival and upon check in. We had an event to go to and since the shuttle was a no show we had no other choice but to grab a taxi. Poor service. I don't know why it was even advertised.

Very clean and comfortable. Our room was very very nice with a good view. Breakfast was amazing with a wide selection and a lot of seating which was awesome!

The staff at the front desk were a bit unprofessional. One staff member had a friend? Other coworker? Off the clock standing up there with her and her friend was on FaceTime with some guy on speaker phone. The staff member had told her to “be quiet” or “quiet down when we got to the desk.

The room was beautiful, and I liked that we could log into our own streaming accounts to watch TV. We were attending an event and didn't spend much time in the room but the veiw was stunning and I would have liked to stay longer.

It took forever for the hot water to reach us. Most of the hot foods for breakfast had red and green peppers in it, which is ok but too much. The bathroom in lobby was out of toilet paper in most stalls.

Close to things, safe, clean, very friendly and efficient staff. Wonderful lobby and bar area. Very comfortable and love the complimentary hot cocoa and cookies. Showers are great!

Our bed was lower at the head. Usually it’s fine.

I love that the hotel does not use air freshener in the lobby or rooms. Other hotels do this and I could choke. The lobby and breakfast area is large and airy with an outdoor patio attached. As a Covid conscious person this makes me happy. It was easy to park in the garage and ride straight up to my room. Parking was reasonable compared with other hotels.

Stain on carpet in room.

Truly the best Hampton Inn we've ever stayed in. Beautiful facility and rooms. I thought that it was brand new! I complimented the manager at how beautiful the hotel was and was shocked to hear the hotel is almost ten years old. I never would guessed it!!

Paying for parking in the garage because but understandable considering it's "downtown".

room was clean, breakfast was hot and good

the one elevator was out of order so the wait time to travel to your room was very long

I stay here every year when I go to my annual Epilepsy doctor appointment at Spectrum (Corewell). It’s so close to all the hospitals and the customer service is always great.

Nothing. Serves the purpose (place to sleep) every year.