Comfortable and very clean room, spacious and has high ceilings. Polite staff, Safe location and nice neighborhood (30 min to the NYC by bus, and the bus station is right in front of the hotel, big plus!)

A practical, no-frills clean hotel with reasonable rates and free parking, at a half hour bus ride from NY midtown. Gym and free breakfast, with actual eggs and toast and pancakes, included. We had a room big enough for four with space to move around. The area seemed safe overall.

The bus going back in the evening is infrequent. There are a few more routes nearby but you have to comfortable with figuring out public transport or reckon with $50 taxi/Uber fare.

The breakfast is enough however the tables and chairs in the breakfast area are quite limit. My daughter likes the TV with streaming app. The room is big. The gym is great. Parking is enough. There are a few restaurants near the hotel.

The bus ride into NYC is not as easy as it looks. There are quite a few buses that take you to NYC. I stay at the hotel for 5 days. I only use bus number 127 which has stop across the street from front of the hotel. The other buses to NYC have stops on other streets. As a foreigner who has not been to NYC for 30 years. I do not feel safe walking to other streets. I arrived for check-in around noon. There was no one ahead of me. There was one staff at reception. He was not on the phone. He was working on some papers. I did not know what he was doing. If I remember correctly, I stood there 5 feet from him for 10 minutes before he asked me to check-in.

The hotel had amazing accommodation. The room was very clean and check in process was smooth. The location is very convenient if you plan on staying outside of Manhattan as the bus stop was only a couple of minutes away. The bus would run hourly and stopped in Times Square. The commute is not bad at all but it does require some time to get to and from Manhattan. They offered a nice breakfast but there is not much variety. The menu would repeat every other day but it was tasty nonetheless.

The room was a bit noisy as the windows were not double glass and the main road close to the hotel was busy. For light sleepers this can be bothersome.

We had a wonderful stay! The room exceeded our expectations: spacious, comfortable and above all very clean. The staff were friendly and accommodating throughout, creating a warm and welcoming atmosphere.

I find the breakfast options a bit too sweet for European tastes. A more varied selection might be beneficial here. Normally, I love egg dishes, but I couldn't quite enjoy the powdered eggs. Of course, this is just my personal opinion, and I'm aware that we in Austria tend to have a bit of a different breakfast. ;)

Location was close to my daughters so that was great

Reported these issues to the front desk Remote control batteries were dead. Got another one from the front desk and the batteries were low The digital thermostat on the wall. Batteries were dead, and the shower faucet was clogged or barely sprayed any water so I had to unscrew it in order to get water to come straight out of the pipe and reported all of this to the front desk.

Every thing is fine, bus very convenient is 3 mins walk going to the bus stop, 30 mins to NYC, the place nice, clean and breakfast good, very secured place.

We got bad experienced , when we come back to the hotel at middle of the night after a long day walked ,when we go up to our room, our room its not working with the key card, it needs to fix something wrong with battery, we stay at the lobby for 30 mins to wait untill they fixed it,

I liked the cleanliness of the inn, the parking and breakfast which was included making it very convenient for a family with kids. We liked the weekday evening employee at reception. She was very friendly and helpful.

We did not have positive customer service experiences with one weekday day shift lady employee. When we arrived to check in at the front desk the employee was on the phone which was fine we waited however she didn't acknowledge us at all. Even after she finished her call she didnt talk to us. We had to initiate conversation . It seems ridiculous to have someone who is not have good customer service skills working at the front desk.

We absolutely loved staying here! We will definitely be back the next time we visit NYC! We were extremely happy with the room, the breakfast, and the location! It was so convenient to just cross the street to be able to take the bus into NYC! You were also so close to be able to go to the American Dream Mall! The room was super clean and very comfortable!

Very comfortable hotel, great breakfast buffet, staff keen to help. Bus stop across the road (2 minutes walk). Regular buses into Manhattan, but times get a little tight in the evening...

There is nothing much around the hotel - it is on a main road. Fine if you are arriving by car, but harder when not. We walked up the steep hill into North Bergen, it took around 15 minutes. You can order food delivered into the hotel, but if you don't have a car, it is difficult to visit the area.