We like staying at Hyatts when traveling, we've always gotten friendly service, clean rooms, and breakfast choices are great! Beds are comfortable. The parking lots are clean and well lit.

Normally, I like the fact they have shampoo/conditioner and body wash in the shower, and it's scented nicely. This go around, I'm glad I packed body wash as the one in there this time smelled very much like vinegar... strangest encounter I've had at a hyatt. They also still have a lot of carpet and one elevator with it too, which made the place/ floor we got off on smell a little musty from my guess pool season and rain season.

First and foremost the staff is exceptional from Catalina to Monique and all in between were professional, courteous, helpful and displayed the upmost level of hospitality. Our stay with this Hyatt Place branch was amazing!👏🏾👏🏾👏🏾

Due to the night clerk not being present; the final payment was not applied correctly. However, the accounting department realized the error and immediately adjusted the accounts...hassle-free. We were quite impressed!

The last that checked me in was super nice and helpful and understood my concern and tried to do what she could to help but it was out of her hands.

Overall the property was nice, a little wear and tear and the bed was a little loud but room was clean, breakfast was good, and service was exceptional. I checked in at midnight due to a last minute emergency and not having anywhere else to stay. Wish that I could have gotten some sort of discounted rate due to the fact I was literally there for only a few hours.

Staff were excellent, very professional and friendly. Breakfast was great. Very clean and comfortable. Hotel management was happy to reimburse the uneaten dinner after seeing pictures of what I was served, and fixed the error in the parking charge on my bill.

Housekeeper woke me up very early after a long trip and much needed rest, hours before check out time. Dinner food was absolutely terrible, would not recommend eating the dinner cafe at all.

Everything. The front desk people were very nice and helpful. The maids were very good too. We needed extra towels and soap and they were very nice by giving us the things very nicely

Maybe the charge for parking. We already pay enough without having to pay for parking Can’t think of anything else, that means we were satisfied with everything!!

everything was excellent. the breakfast could have used a little variety but the food was good. the staff was extremely friendly and helpful. the staff cleaning the rooms were great. will absolutely stay here again or at another hyatt place depending where we travel too.

would like to have had their shuttles running but would not stop us from staying their again.

Location, close to the airport

I was told a receipt will be emailed to me and it didn’t happened. When I called to asked for it, the attendant was not pleasant and hang out on me without giving me a chance to see if I gotten my receipt. I think the staff needs a little of customer service training. I always stay here, and this is the first time, I was treated this rude

We had a wonderful stay with our children – everything was perfect! The place is truly amazing, very comfortable, and family-friendly. We enjoyed every moment and would definitely love to come back. Highly recommended!

A bit old building.

The room was large and fit my family very comfortably. It did however feel a little warm and I would have like to have more control over the room temperature. The breakfast in the morning was adequate, but nothing special. I've seen better and I've seen worse. Overall, I would recommend this hotel and would stay there again.

The breakfast. Also, extra bedding for the pull out couch. The room temperature.

I enjoyed the size of the room for the price we got. We are a family of five with growing children and having certain options and space for our children to be safe and myself to work was great!

The elevator needs work. Not a big deal