I want to recognize the staff that assisted us during our check-in and stay. The room we were originally assigned was too noisy, dark, and needed some housekeeping attention. The manager quickly gave us a quieter room in one of the back buildings. We received superb assistance from Mariah, Rene, Samantha, and Alisha. Our original plans changed during our stay, and they couldn't have been more helpful in accommodating our request for the itinerary change and working with Booking.com (who proved to be most difficult to deal with). The beds were very comfortable, and the new room was clean, light, and very comfortable. We would book with you again, but request a room away from the busy street.

The original room we were assigned to was dark, noisy, and needed some attention. The location just wasn't going to work for us.

I did not do the breakfast. Quiet, pleasant location. The room was a good size and the shower was modern and nice. The front desk guy was very professional. He checked us in and was also working a shift when we checked out the next morning. I had forgotten something in the room and he was able to quickly resolve my issue (I had already turned my key in). I really appreciated his helpful attitude. Wish I knew his name--really should be given a raise or considered for a promotion.

I would prefer a complimentary breakfast choice of some kind, or grab and go instead of only the hotel restaurant for choice. I'm not a big fan of pigeons, so I was surprised that the birds liked to roost in the lighting outside our room/other rooms (this may have been unique to our building).

I loved the location, te staff the decoration. Rooms are fancy. I loved that there’s floor and not carpet.

I did not like that the basic stuff like toilet paper… Kleenex shampoo coffee… are not enough for the days we stayed. They don’t do the rooms everyday, but they should have enough of everything (for the days of our stay) I know I could call, but our phone wasn’t working and is not nice to go out the snow every time you need extra towels… so I recommend put everything the guest will need for their stays, or do the rooms daily.

The lobby, restaurant, and bar were beautiful! It was fairly quiet after the kids playing in the stairwell/courtyard settled in. Parking was easy and close to the outside entrance to the room. Staff was ok, not very friendly, but competent.

I called the front desk for help twice and was put on endless holds. The TV remote batteries were dying so the only way it would work was to point at the box behind the TV. Carpet and chair were stained. Carpet old and worn, overhead lamp in the bathroom/shower didn’t work, the makeup mirror was falling off of the wall. There were bottles of shampoo, conditioner and body wash attached to the wall in the shower, but no soap at the sink. Bed was mushy, but fairly comfortable. Linens were worn. I was double charged for the room. Once via Booking.com and then again via the hotel. Just one more hassle to deal with while on the road.

I really enjoyed my stay at Don Fernando in Taos, New Mexico. The Southwestern-style architecture and decor gave it a cozy, authentic feel, and the location was super convenient—just a short drive from the Taos Plaza and local attractions. The staff was friendly and helpful, and the room was clean and comfortable

Clean spacious hotel room with a great bed. Staff at reception especially Susie at check-in were very helpful. Overall a nice place to stay for a night or 2. I prefer apartments but was in town for a wedding so it suited our purposes.

Staff at breakfast were helpful and courteous, but a bit thin on the ground to provide great service to everyone. Perhaps an unexpected absence or difficulty attracting staff was the cause but if not then one extra wait staff would reduce this issue.

We arrived late, about 9'ish, made our way to our room, to find it had not been cleaned. Back down to the front desk, where Vanessa was WONDERFUL. Not only apologized (not her fault ) but upgraded our room to a suite. Darn, and we only stayed one night. We were very hungry and were so happy to find that the restaurant was still serving. I ordered the three taco plate and they were some of the best, and I eat tacos everywhere. The next morning at check out, Susie explained that the main internet cables had been cut and that messed up communication. I told her it was not a big deal, things happen, but appreciated the nice room! :) All in all it was a perfectly good experience and a nice hotel.

Nothing

We had a wonderful time. The room was clean and the bed and pillows were comfortable. The pool was clean and a great temperature. The staff were super nice and went out of their way to make us happy. Two negatives...there was a wasp nest near our room entrance. Also, they are doing away with bar soap next to the sink. Weird, you have to get body wash from the shower to wash your hands. Although there was a nice little bar soap dish next to the sink so I guess you have to bring your own.

Room was pretty modern and spacious. Warm indoor pool is a big plus after a cold day in the snow When we arrived there were empty beer cans laying around in the parking lot(tailgate party) the following day it was all cleaned up by the cleaners.

The room could be cleaner, there was still a lot of hair laying around, empty beer bottles stinking behind the night stand.

Nice NM decorations

I booked two rooms with breakfast but they gave me only one breakfast per room. That I should call Booking. They mentioned that Booking is not a good site to make reservations, that they always have issues. They were a little slow to check in and out. However, they did accomodate us as soon as they got a clean room, what I appreciated. In the room : they forgot to put soap and there were half empty bootles in the freezer from previous guests. Everything else was ok