The staff were very helpful. I had to change my reservation a couple of days before arriving, on a very busy weekend. Frank was excellent in helping make the changes I needed. The staff were also very friendly, both at check-in and check-out.

Breakfast. The coffee was not hot and the sausage, while it was cooked through, was not browned. It had a light grey color - looked very unappetizing. I didn't see any kind of fruit. Also, the homeless(?) person hanging around outside asking for a ride to the store.

Our room was clean and spacious, and had everything we needed for our stay. The bed was very comfortable, and the bathroom was large with great counter space. The towels were the softest we've ever had at a hotel. The breakfast was excellent, with numerous choices of hot and cold items. The staff was friendly, informative, and helpful. We found the location perfect, with easy access to main roads, and many nearby restaurants. I highly recommend this hotel.

The bed was one of the best I have experienced in comfort and linens. Breakfast had many options.

More light in the room. One of the desks was in the dark. Although there was a lot to select at breakfast, there were no healthy options. Yoghurt was too sweet, with vegetable juice - for color, corn starch & Bioengineered products. Raisin bread tasted like cardboard, bananas were past their expiry time. Omelette barely passed the test. Less but healthier options would be better.

I liked that the pool opened at 6am and the cleanliness of the facility. The staff were all friendly and respectful. The pool was clean, and not too crowded while I was there. I was able to get a quiet swim in. It was quite relaxing.

The morning person did not have a key to the pool and did not how to open it. (It seemed to be a training issue). The staff was very apologetic and told me to try again at 7am when the next person came in. I would have like the pool to stay open longer (extended hours). There was also a cockroach in the bathroom where my son was staying on the first night, and a carcass of a cockroach in the bathroom the next day. It was late when they saw the first one and just wanted to go to bed (they did look at floors, the mattresses and corners before making the decision). We talked about keeping bags off the floor or put them in the tub.

We loved this hotel to explore Erie County during the winter. It has a central location and there are a lot of stores and facilities (gas station, Starbucks...) just around the corner. The room was spacious and clean. It offered everything we needed. Fun fact: we were in Hamburg when storm Elliot gave us a visit. We didn't have power for several hours but it was a nice experience: everybody was sitting in the lobby, having a drink and a snack. The staff was very friendly and helpfull. I could not imagine a better place to stay when you have to wait until the storm was over.

The pool was out of service and we didn't get our welcome gift as a Hilton golden member (but that didn't bother us at all).

It was clean and welcoming, staff was friendly and helpful, breakfast was great.

Location was good except for the clientele at the adjacent hotel where kids were up late yelling and playing in the parking lot outside our window. Also the price was surprisingly high for this area of the state.

The night I arrived which was the 27th the gentleman at the desk was a big help. A woman was lost and dropped off in the wrong hotel and was extremely upset. He calmed and helped her. A true gentleman. Check in was smooth, room was clean and breakfast was great.

The map sends you to the wrong location but it’s right next door.

Good selection and ready at 6am. Very nice dining room.

The mattresses need updating. The bathroom floor should have been mopped/vacuumed better. The sound proofing for the rooms above us is of poor quality, could hear people thumping back and forth in their room!

the breakfast was easy. the staff was always friendly and welcoming. Enjoyed the complementary water bottles. Emma was great!

Property needs some updating. Paint pealing in bathroom, Clothing fixture in room fell off wall

centrally located to my family. Near everything.Staff welcoming.Decent breakfast

Had an issue with a traveling kids hockey team disrupting the lounge area. Provided feedback to Josh the GM. He listened to me and comped one night stay. I was very satisfied and felt valued.