Very nice and clean place, I was positively surprised by its room design, as I guess I expected more of a typical layover kind of a place. I had booked a room with kingsize bed in the upper floor - room was was VERY spacious, clean, nice seating area with a big TV screen, large fridge in case you need one. There is also a spacious desk in case you have to get some computer work done. Just stayed overnight, but the room would definitely be fine for longer stays. Staff was very friendly, Airport Shuttle was clean and very reliable. Loved it!

Location to the airport was the main reason we chose this hotel and it’s close - less than 15 min ride

The other reason we chose it is that it offered an airport shuttle and made arrangements for the shuttle the next morning when we arrived that night - but when went down for the shuttle in the morning, they were too busy doing. Walmart runs for trainees that were staying at the hotel for a month. Not okay - if your site says you offer an airport shuttle - honor your offer, one otherwise don’t publicize it.

The rooms were spacious and comfortable, towels were fluffy and breakfast buffet was nice. Loved the board games set out on the table in the lobby, very inviting.

There are two Hyatt Place Charlotte Airport hotels and they are near each other, which is confusing. We went to the other, Billy Graham, by mistake but luckily their shuttle driver agreed to take us over to the Lake Pointe location after we figured it out.

Required airport shuttle, two beds, breakfast and meal availability given arrival hours. All of these were satisfied, though the meal part in a rather basic way. Staff was helpful, pleasant and easy to work with. We stayed twice, at the start and end of our trip (flights from and back to Charlotte, with train ride from home day before departure and day after return), and found the location and services worked quite well for us.

Not so much ‘didn’t like’, and there was a warning that not everything would be available because of work going on at the hotel, but there was definitely work going on - one of the elevators was ‘bare’, etc. The food options were limited as a result, too. But the results in the rooms were nice. No real issues.

Very friendly service and the rooms were very nice and clean. Then didn't hesitate to get the extra items needed and the staff always greeted everyone with the same passion. I love it and would recommend to anyone looking for a nice comfortable out the way stay. 4 thumbs up.

Everything was perfect for what I needed it for.

Very clean facility. Excellent breakfast.

Wrong size towels offered. No full size. No laundry facility. Shuttle could operate until last registered guest. A van showed up and hesitated to take my family because their shift was completed and they were only there to collect a specific person that never showed up.

This is one of the places where I try to stay when traveling to Charlotte. It's near family and attractions we come to see. Always comfortable.

Got a really! bad boiled egg at breakfast. 2nd morning no protein except XL bowl of plain yogurt and boiled eggs (which I wasn't going to chance)

the whole place was nice. the bed was very cozy and the room just had a good vibe to it. everything was cleaned and the workers were nice if it was 9 am or 9 pm.

the paying for parking when you got there they should include that into the main bill and not a add on. also I seen a lot of reviews about getting broken into so just to be careful.

We were out late at a soccer game at the stadium , when we got back to the room, we realized we needed extra blankets, linens for the pull out sofa. We found a lady cleaning downstairs and asked for help and she was super nice and helpful and got us what we needed . Room was clean - most importantly there was not alt of noise , location was good for us . Check in was quick and easy .

There were cops outside the following morning, it appeared someone's car had been broken into .

Airport shuttle and breakfast was included. Suite was spacious and a pullout sofa is standard.

Under renovations, ice machine out of order on many floors, no complimentary waters provided, breakfast closes earlier on weekdays. No microwaves in rooms.