The property was very nice! The rooms were clean and comfortable. There was a pool and they had a small about good continental breakfast including eggs, sausage ,pancakes etc.

We had an incident with a lost phone ,we didn’t realize until already home , we called and told them where we left it and they said they didn’t see anything, we ended up calling back several times insisting they look more for the phone because we knew exactly where it was but the kept saying they didn’t see it then the next day they called and said that they had found the phone exactly where we said it was

The staff were amazing, the rooms were large and very clean, the beds were very, very comfortable, and the location was amazing because we were heading to Ohio Stadium for the National Championship celebration. There were plenty of food options available around us, and the hot breakfast at the hotel was just what we needed to get our morning started.

The only thing that was a bummer was that our vending machine on our floor was out of order and the kids running up and down the hall was quite loud but besides that everything else was awesome!

Being close to Dr's office, clean. That it had a hot tub and pool. And your staff was pleasant.

No shuttle bus to my Dr's apps, after I was told to call a number, and the person on the phone said you no longer had a contract with them. When I booked the hotel, the web page said you had a shuttle. Also it sounded like there was construction/remodeling going on above me ALL NIGHT. When I asked they said there wasn't any remodeling?? Other people heard the noise as well. And they told me to go next door to do my laundry, I was there in the hotel for 13 days, but when I went store the washing machine leaked and the dryer didn't dry clothes, ended up going to a laundry mat.

This is a beautiful hotel and the staff was fantastic. It was much fancier than my previous Holiday Inn stays. It was clean and updated. The beds were very comfortable and all the bedding, furniture in the room and in the common areas was very nice. It is very clear that the staff and management are very proud of this facility and take customer service and cleanliness very seriously. The breakfast was very nice with lots of options. There was a staff member cleaning constantly, not just removing trash but wiping down tables with a cleaning solution.

I can't think of anything. The staff in all areas of the hotel - breakfast, front desk, etc. . . were exceptional and so was everything else. I will definitely stay again!

Annette was amazing! She always had a smile on her face, was compassionate and understanding and a true joy to interact with each day. Loved that they had some choice of wine, see below for area of improvement related. Breakfast and Breakfast Chef, didn’t catch her name.

We couldnt locate a wine opener. So, many only carry stew-cap wines. Or have a couple extra wine openers if the one was in use and couldn’t be located. There was some construction, redesign or something going on at the time. Good to note when there is and that expectation would have been set upfront.

Me & my friend were in town for the Pentatonix concert. We were able to check in right at 4 after driving 2 straight hours, and the receptionist was very kind and helpful in checking us in. We had plenty of time to unwind and eat dinner before we had to leave. Our room was upgraded, and it was perfect and spacey for the two of us. The room was clean, and the beds were comfortable. We unfortunately didn't make it down to breakfast. The area itself was perfect for us because it was only 10 minutes from the venue where our concert was. We are coming to Columbus in June 2024 for another concert, and we're definitely planning on reserving here again if we're able. The receptionist checking us out today was also quick and friendly. 10/10 experience for us.

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The entire place was so clean. The housekeeping staff and front desk staff were all so professional and friendly. The beds and pillows were so comfortable and fluffy. There are dove bath and body products in the bathroom. Wi-Fi was great and reliable. The pool area is taken care of several times throughout the day. Utensils and plates are always available if you're eating at the hotel. Breakfast was pretty standard. Seating is really nice. Aesthetic and decor is very modern and pretty.

Pool hours lol. One of the elevators started making a grinding noise on the second day.

The breakfast was plentiful and delicious. I book based on pools and hot tubs, and even call to ensure it is working before booking. Not only were BOTH working, but also the temperature inside the pool room made the pool perfect and the hot tub was a great way to end the evening! The staff was so helpful and friendly, my car felt safe in the lot. Highly recommend!

location

Little out date could use some upgrades & repair

Hotel was very clean, up-to-date and very affordable.

I am an IHG rewards member and the Manager on duty said that we could not get our rewards because we booked through booking.com. This makes no sense, I chose your establishment over others because I am a rewards member. Booking.com does not ask me they give me many options to choose from, but once again, I chose your establishment, an IHG Hotel. I feel like I should get credit for the stay. The Manager on duty was very abrupt when asked about this policy, with little to no explanation as to why.