We are non-native speakers, but the front desk staff tried to answer our questions in poor English sincerely. We were very grateful.

Basically there is nothing bad about it. If I had to forcefully find something, I would say that it was confusing for foreign tourists to pay the deposit at check-in because they are not used to it. If possible, it would be very helpful if they could provide an paper of the explanation. The staff were sincere and I did not feel they were trying to make us pay extra money, so in the end I was happy to pay it.

Extremely friendly staff, reception and shop available at all times of the day and night. The room was comfortable and had all the facilities I needed. Although I did notice that you could also request extra things like fans or refrigerators if you needed them and they would deliver them to your room. The breakfast and the bar where you can get dinner is all. Again, very friendly the staff and good quality food. Public transport links are very close by with a buses and trams to the center of town and various other parts of Portland very close by, and anything else you might need you can find in the shopping center which is the next building over so it is very well placed for that as well.

While I do understand there is a safety aspect to it, the fact that the windows in the rooms went up openable at all but completely understandable given the age of the building I suppose.

Location Large dining room for Breakfast Buffet Gather Restaurant Personable Staff at the Front Desk. Exceptional Help and Caring from Concierge Al !

It would be a small , but big consideration if a bench were in place alongside of the edge of the plantings at the main entrance. This would give those elders whom I saw a place to sit and wait for their transportation . A courtesy that would surely be helpful and appreciated ! What was concerning was the Emergency Exit Alarm. In my case, I had to Exit the stairs from the 7 th floor. At no time did I hear an all Clear announcement during my descent. Others said that they were on the 10 th floor and heard it when they had descended 3 flights of stairs. Just not sure why, but was glad the issue ( as was rumored to be as a gas leak ) was resolved quickly and safely!

The room was very spacious and clean, the beds were comfortable. We had a nice view. The hotel itself is very nice, We felt like we were in our own little world which was nice given that the area itself was very dangerous, we couldn't walk one block without issues, we had to call 911 three times in the span of a couple hours but that is just Portland. The bar area was really nice an the staff was super helpful and friendly.

We had an alarm go off at midnight and then the speaker stayed on crackling for about an hour, I tried about 20 times to call the front desk and got no answer. The next day, I was curious about room service and tried to call the front desk about 20 times and no answer. This was a little frustrating, especially with the alarm because it kept us up the entire time the speaker was crackling and we couldn't get it to shut off. I felt like given the amount we paid for the room there should have been some accommodation made for us.

The room was very clean the bathroom was nice and modern and the shower pressure was great. Perfect size room for how long we stayed and definitely a nice room to stay, I almost wanted to extend for more nights but we had other things to do.

The front desk person was rude to my boyfriend and acted like he wasn’t staying there when he had lost his key card. He told me about this interaction later when he came up to the room , said she was pretty rude.

We liked that there were amenities inside, food, coffee, and a shop. We also felt safe and comfortable parking there. Train is right next to us so we could get to the city really easily!

This room was expensive for the size, had bad pillows, and uncomfortable bed. Also… we brought food with us but there wasn’t a fridge. My fault for not checking, but for that price it needs a fridge… For a non smoking property there was entirely way too much smoking.

Great location next to MAX light rail. Good parking arrangement in secure garage. They let me check in early so I could catch a matinee in downtown. My room was small but very comfortable...like a european hotel room. Staff was friendly.

It took a while to figure out the elevator: lighting in the elevator is low and you have to scan your room key to make it go. It took me a long time and the light on my phone to discern procedure.

Staff at front desk were super friendly and helpful. Very welcoming and easy-going. I had to ask how to get an Uber, my very first time, and the gentleman at the desk was kind and pretty much told me how to use Uber and what the driver should say/do for me to know it's legit.

That I paid for a room that included breakfast, but still had to pay for breakfast. I did not get anything special, I ate oatmeal and fruit from the continental breakfast that I thought was included with my room. That was upsetting. But other than that, great stay clean rooms and would stay again.

The location was great, and I loved that there was a balcony. Most places won't even let you open a window.

Wasn't pleased that it was over $200, and there wasn't even a mini fridge in the room. I've stayed at places that were less, and they had one. Other than that, it was great.

We liked that we could get room service and the restaurant, the next morning, was good.

Check out time was confusing. I have an email saying check out was no later than 11, but they gave us a bookmark type thing that says Noon! That might need some attention. We also returned our keys to the desk, we were stranded in the parking structure. Apparently, someone was watching and opened the gate for us.