It was in a great location if it were summertime and we wanted to do Dutch Wonderland. It was also near a lot of shopping malls so we was great for finding good places for clothes.

I didn’t like the fact that it was more like a motel where the rooms were outside in the pool the indoor pool that is was not inside of and or attached to the main building that would’ve been perfect. however I understand why they made it more of a motel design versus closed in hotel design. There were lots of children trying to play outside and that would’ve been so annoying to have them run through the halls and a indoor building. Great outdoor space to play though.

The main building is cute, friendly environment. Has arcade for kids to play games even not that big but workable. Room is clean. Staff are friendly. The day I stayed had snow and the staffs put salt and maintain sidewalk really good.

The room's building looks cheap and doesn't have elevator for wheelchair. And working to the indoor pool in the winter is kind of hard with the small kids. Maybe should have the expandable dome cover the walking path in the winter and can take out in the summer for better vision. And stuffs at gift shop, the price is quite high.

I loved how everything was clean! When we got to the property at check-in I realized I was in the second floor I’m currently 7 months pregnant and can not walk stairs! The staff was so nice and immediately found me a room on the ground level!

We paid $15 a person to eat the breakfast buffet and the food was all cold and hard! Kinda disappointed. We ate the buffet only because it had been our first time there with our kiddos and it was supposed to be breakfast with characters and we only got to see one. Probably won’t eat there again as that was very disappointing and money well wasted! The only thing good for breakfast was the sweet girl who came and delivered our drinks!

Amenities were good, outdoor pool and attached hot tub were open, store was great added touch as well as location to shopping and restaurants. The firepits with seating was a nice touch to the hotel. Themed room decor was enjoyed. Staff were friendly and helpful. When we left, we forgot a bag in the room. I called the hotel and they went to the room and had the bag waiting for us in the lobby. Kids loved the arcade and I liked that it was open 24/7 so the bigger kids could play after the little ones went to sleep.

The indoor pool was closed for refurbishment, outdoor pool slide was closed the whole time we were there, there was old food between the bed and night stand so better cleaning should happen more frequently, most of the housekeeping staff spoke Spanish which made it difficult to get extra trash bags for our room. They do not do daily housekeeping (taking out trash, making beds, replacing towels, etc).

The rooms were super cool! The kids loved the decor! The location was close to restaurants and shopping. The activities were very cool and the kids had a blast! Enjoyed the gift shop.

The pool area was not ideal. You have to go outside to go inside the pool area. When it’s cold out, it’s not ideal to swim. The check in time was not the best. My room was not ready during check in and had to wait an extra hour before checking in. Then they gave us a room without a tub. The beds were decent but could have been a little better when it comes to comfy level. They don’t give many towels and don’t have pool towels available.

Staff was great and so nice/helpful during our stay, lots of activities planned for the kids to do, loved having access to a restaurant on site, and our room was very clean, fun, and cozy.

My MAIN complaint was the privacy in our bedroom. The curtains did not cover our entire windows and even though we had blinds, everyone could see in our bedroom at night with our lights on and vice versa. It was hard to put our kids to sleep because of it and we felt very exposed. Especially after showering and getting dressed! My only other complaint was the small menu options at the restaurant. Very kid friendly! But the adults need a little more variety to choose from.

The staff was very friendly and obviously enjoyed their jobs. The bunkbeds were great for the kids and the tvs in each bed was a cute touch. The toon room was a great activity and always had fun stuff going on. We stayed off season which was a great choice. While the outdoor pool wasn't open, we were able to really enjoy the property without being crowded. The breakfast buffet was at a discounted price, for off season, which was a fair price. We even got to enjoy one of the themed seating rooms since it wasn't crowded. The employees really helped make our stay great.

The bathroom could have been cleaner, the "queen" bed was small for a queen and not very comfortable. There could be a little more ventilation in the rooms.

Staff was upbeat and friendly. There are a lot of activities for the kids and characters coming out at certain times of the day. The room was clean and decorated very cute. The beds were very comfortable. We had a family room, and having a tv for each bunk was awesome. My son could watch his cartoons while we watched what we wanted to watch at our bed. The shower was nice and big, plus shower pressure was amazing, the best I have experienced at any hotel. The lighting around the mirror had me intrigued. We will definitely be staying here again on our next trip!

pillows on the queen sized bed, we had 4 small kid sized pillows, no microwave in the room. These are the only 2 small things we would change.

I liked that it was my 11 year old daughter's birthday and she was happy to stay at the hotel. She enjoyed meeting the characters, she played bingo, trivia and she enjoyed the arcade. She won some prizes and had fun. The location is great, so we ate at Golden Coral which we all enjoyed. I liked that they had movie night. The staff made my daughter feel special since it was her birthday, so that was a bonus.

We couldn't get into our room after we literally checked in because the door was jammed but the staff acted very quickly and fixed it. The schedule had meet the characters at a specific time and when we went they told us it was over. Then I showed them the schedule and they apologized that another event had went over and they were off schedule . Minor, no big deal. My family was happy, the day was great and the staff was extremely friendly. I would like a microwave in the room since we have a refrigerator.

The cartoon characters around the property. Make an adult feel like a child

They removed the lounge chairs that sit in the water. It varied when or if the restaurants and snack stands would open. There was paint peeling on the bathroom door and mold in the shower. We also didn’t have hand soap until later on in our stay. The grass outdoors was extremely dry and could use some watering. They also stopped showing outdoor movies on the huge blow up screen and moved them inside. Defeats summertime hangouts by the fire pits. The ping pong table was also missing from the pool house, which was something my kids were very excited to return to and play.