First visit and the stay was exceptional. Super clean and conveniently located.

The employees at the spa were quite rude when we went to inquire about a couples massage and availability for the next day. There were 5 or 6 employees standing behind the counter when we walked in. When we asked about booking an appointment, they all seemed cold and short in their so called customer service as if they didn't want to be bothered. We walked out and booked with another place down the road where the entire experience was excellent.

Everything

This was graduation weekend. There were also company parties. A lot of people. Everywhere in bar and any other sitting areas were allowed to be “reserved” for large groups. This left no where except our room (3 people) to go and enjoy a cocktail after the ceremony (3 pm). There were a lot of other parents left with no where to sit as well. You should NOT mark off areas as reserved (if reserved for dinner) so early in the day or add verbiage such as “reserved as of —-pm, so people can sit and relax in social setting. Also should not allow everything to be reserved with no where for customers to sit. You lost our before dinner business because we left and went somewhere else to celebrate before our dinner reservation.

We booked months in advance, and upon checking in, staff advised there was parking lot closures for building roof repair, which started that same weekend of the start of our stay. The staff advised they did close the 6th floor as a noise buffer, but we were on the 5th floor and still heard periodical banging and tool machines. Some work began before 8 am. Communication with guests before check-in would have been greatly appreciated, and it would not have affected our booking. This is the third stay at the location.

Lovely decor and ambience - older building with older style lift - however doors are key card entry. Very well situated for me to drive about here and there and plenty of parking available on the grounds. Across the road from East Tennessee State University, but not too noisy or rowdy with uni crowds. Short drive to grocery store. Spacious room - a little on the dark side, but this is mostly due to the building being older and lots of dark wood. Bed and pillows comfortable. New model shower head with good hot water and good water pressure.

Fitness center could be somewhat improved. Bathroom amenities were adequate, but somewhat lagging behind those available in my other stays.

The hotel was absolutely beautiful. My room was clean. The bathroom was huge and I loved the separate shower and tub. The bed was beyond comfortable. Staff was very friendly and helpful. Food from the restaurant was delicious. I'm glad they had a small gym.

Unfortunately, the noise outside the hotel was loud. There was a train that went by a few times in the evening. It's located next to the college on a busy highway so noise is expected I guess. There's no menu for the restaurant and the one online is outdated. I ordered room service and what I ordered had two sides. Well that was the old menu. I had to call again to order the sides so that was another room service charge and another tip. The breakfast also isn't included. Figure a few items should be. The gym is very tiny but I had it to myself.

Clean and beautiful facility in a good location, especially if you have need to attend activities at ETSU. We very much enjoyed our stay. Good dining options near by if you want a day of relaxing at the hotel.

There was a free coffee area available; however, it would have been better if there was hot water/tea available and an iced water option. Yep, that's all I can think of that was negative.

Property was impeccably clean, quiet and elegantly appointed with an abundance of areas to relax and enjoy. Housekeeping did an extraordinary job of daily tidying up as standard without request, a welcomed return to normalcy. Wellingtons, staff and food and beverages were top notch. I dined there 6/6 nights and sampled nearly everything on the menu and each item was better than the next. You could stay there for a month and barely scratch the surface of there exhaustive whiskey collection.

The mattress on the king bed in room 510 has outlived its life expectancy and should be assessed.

Great location! Very clean, upscale atmosphere. Some people seen reading by the fireplace in the lobby.

Mattress was too soft/maybe worn- not sure- however room was large and very clean. Has an upscale- old vintage style which made it nice. No complimentary breakfast or water bottles in the room or option to add breakfast “included” in the reservation for the restaurant downstairs. Great breakfast right down the street at First Watch!

This hotel offers an upscale old world experience, that is simply lacking in the competition. For the past 3 years most of the hotel competitors still cling to safety narrative to justify the lack of housekeeping staff. Not here!!! The Carnegie offers superb daily housekeeping. As an extra bonus, they have a restaurant, which is headed by a Chef, that offers an incredible imaginative menu. The competition? Well you get the tired old breakfast buffets, and if you are lucky, a meager dinner offering. So ask yourself, why should you give your business to the Marriott or Hilton organizations instead of coming here?

Initially they had us booked in the wrong room but changed it immediately, room was large with large bathroom with a tub and separate shower.

We were there during a convention which was not in itself bad or a bad reflection on the hotel, but unfortunately we had an obnoxious group of women in the next room who thought they had to stay up and party all night, even after several phone calls to the desk, which stopped them for a brief period then they would start up again. Just a lack of consideration for others is all.