Great location walkable to the entertainment district. Staff was great good breakfast clean facilities rooms a little dated but very clean

Mostly the LOCATION! Easy walk to the Honky Tonks on Broadway, but far enough away not to hear the sounds of the evening till 4am. 🤩👍

Valet parking only. Very costly. For the cost of the room @ $332. per night you would think the parking would have been included. The room was clean. Breakfast was included, however, Sausage links were UNDERCOOKED, I mentioned to servers, next day STILL undercooked & they ran out of food and we had to wait 30 minutes just to get the main dish. 😬 **Tried to change the reservation to Kathy's name to get REWARDS when we checked in. Told us could NOT ADD REWARDS NUMBER. Going to change to another Rewards Chain. Poor Customer Service. 😐😐😐

Had a great experience! All staff were very nice and accommodating. We were traveling in a big group and had some disruptions with some of our groups flights being canceled due to the snow and some of our group booking at the hotel with same name but different location. Jalaina went out if her way to help us to the best of her ability with all our disruptions and Juiliene along with her manager was helpful in getting one of the rooms canceled and refunded. It was my daughters 21st birthday and Meela made up a goodie bag for my daughter and delivered it personally to her room. Yvette helped us get a ride to the airport when she heard us talking about how expensive an uber/left ride was. Juliene, Nikki, Yvette, and Jalaina were so friendly and greeted us everytime we arrived (even at 2am) and departed the hotel. The breakfast was also great and the staff was also friendly and greeted us when we walked into breakfast and when we left and asked us several times if we needed anything. The valet staff ; Esteban, Fued, Jake, Zack, Mo and Deon, were also very accommodating and friendly during our stay. Our rooms were clean and we didn't notice much noise from the streets. When we decide to return to Nashville (hopefully soon) we will definitely book our stay here (;

The snow and how cold it was (;

location & affordability were great.

I was trapped in the right hand side elevator three times & always on the third floor. it was like if it had to make more than one stop it quit working. It also happened to my husband once on the 3rd floor. I just stopped using the elevator on the right. So I'd either hope for the center elevator to light - as it appeared the elevator on the left was out of order. or I took the stairs, which was a bit annoying after walking around all day/night. Also, there were thousands of foam pieces floating in the pool. I assume it was due to all the construction around.

The location was superb, not far from broadway at all just down the hill or up the hill when walking back to hotel. The continental breakfast was very good and hot. The room was a decent size not too big but not too small either. The bed, along with pillows were comfortable for me.

It seemed that one of the elevators were down and during 4th of July weekend that wasn't good, it seemed faster to take the stairs up and down & my room was on the 4th floor. I went to pool 1 day during my stay and wish that there were more chairs; however the pool was smaller & didn't know if anymore could fit in the area.

The location and cleanliness and staff were friendly

No shuttle to and from airport. Jolene recommended a person who will take me to airport early morning for $35 which I took and the person right away texted me and picked me up promptly but when we arrived at the terminal- she told me a different price it went to $45??? Airport is only 15 mins away w/o traffic coz it was early am but may take 25mins with traffic… nevertheless, I wasn’t happy when price went up $10 more from what I was told😱👎🏼 whoever happens to read this review…. take UBER!!!

Spacious room, a microwave in the room, free breakfast, location.

As it faces Broadway avenue, it was so noisy all the time.

The staff were very nice and helpful.

Asked for extra towels to be brought to the room. Told front desk we were leaving after waiting an hour. Was told housekeeping would bring them and leave them in our room. That was fine. However, when we returned to our room, the door was ajar and not secure. The towels were in the room. It was concerning to us that our room was left unsecure due to the door not being shut. Nothing was missing, but this was a little scary.

Rooms were clean, good condition, and very comfortable beds! Staff was friendly & helpful.

Breakfast serving time ends at 9 :30. They should extend it to at least 10:00 a.m. We also wish they had more beer & wine to choose from in their little convenient area. Elevators were really slow. The car valet area was congested most of the time too. Hard to get in a taxi at this corner! Also, we think it'd be a huge asset to add a small bar in the lobby! We spent time & money at the Grand Hyatt bar & grill across the street instead!

First, the interaction with the staff. They were so welcoming, from the valet to the front desk. Secondly, the room was clean, spacious, and comfortable. The breakfast was very good and always clean. The ladies who worked there started our day with hot coffee and a smile! I love the location. We walked to the stadium for a football game, and tons of entertainment, shopping, and food were 10 minutes or less from our room. It's just a perfect place for quiet after a party atmosphere!

First, the valet charge! It was not out front that a $25 + a day charge was separate, and you had to pay it to park on property. It just says valet and I assumed that meant you could have it or not. You can opt to park somewhere else, but it is a distance, and the price is pretty comparable without the convenience. It wasn't a bad thing, just an unexpected charge for first-time visitors like us. Second, the elevator and hallways had guests spills and trash that were not cleaned up unless brought to attention. Some customers have no respect and therefore should be expected, especially since that is one of your first views of the hotel. We tend to jump to snap judgment.