How friendly and accommodating all the staff were. We extended our stay by another night. The staff even made sure we could stay in the same room.

Breakfast was excellent, exactly what you needed to set you up for the rest of the day. Food was freshly prepared.

The staff was friendly during check in. The breakfast was good. The cleaning person came everyday to replenish towels. The bed was comfortable. It was close to the main strip but not too much noise.

Everything was good

Room was clean and nice. Shower was nice and no hairs left behind from previous people like most hotels.

The breakfast was good! The room was big! The tv had good cable stations! All the employees were very nice !

No bathtub, only a shower. It was a big/huge shower but I love baths. No where in bathroom to put your toiletries, such as makeup, facial cleansers and other facial stuff women need! No where for men to put their shaving stuff or toiletries either! Big open spot by bathroom that could use a table or something to put such stuff or snacks, etc. very small dresser to unload your clothes into if your staying longer than just a weekend!

Got a room with a 'kitchen'. The room was big. It had a full size fridge. Small sink in kitchen area. 2 burner stove, induction. Stove was not operable without induction cookware, not provided. Had to use small microwave instead. King bed was good. Shower was great, no tub. Room was renovated nicely. Excellent location off main street but in middle of everything. Good breakfast. Good breakfast room. Good staff.

No table and chairs in kitchen. Induction stovetop was useless. Outside of building looked really bad, but room was nice. Bathroom was small. No hooks or shelves for toiletries, etc.

We booked a room through booking.com at Americana travel lodge by Wyndham. Upon arrival as scheduled and confirmed with night clerk the office was locked we couldn't check in we called 32 times booking .com called them and corporate so we slept for an hour sitting up in our car . Cesar and his staff at Best Western let us in their lobby booked us new rooms and let us use the bathroom to put on clean clothes as we had Ben in the car about 12 hours driving beforehand . They saved our trip and sanity. Thank you!

Pool size a bit small only 1 elevator for staff and guests to use makes wait time a bit long

Clean and well kept. Staff was very friendly. Walking distance from lots of stores and restaurants.

We could hear every step our upstairs neighbors took. We may have just gotten a busy body neighbor, but for hours at a time they would be walking back and forth, and anytime they dropped something it sounded like it was going to come through the roof. I had to put headphones in to sleep, so maybe request a top floor room if you're a light sleeper.

Ability to cook Staff very professional and communicative, entertaining and thorough Room is awesome with ample lighting Fridge was large microwave clean Housekeepers were extremely friendly and obliging Fresh linens every day

I had to ask for floors to be cleaned. But the housekeepers were over the top accommodating It's set back from the street Parking Lot could be repaved

HOTEL WAS A GOOD LOCATION IN PIGOEN FORGE BUT FIRST IMPRESSIONS NOT GREAT BREAKFAST WAS GOOD STAFF WERE VERY FRIENDLY ROOM WAS CLEAN AND COMFORTABLE

LOCATION WAS GOOD IN TERMS OF LOCATION IN PIGEON FORGE - CENTRAL AND EASY ACCESS TO ATTRACTIONS - BUT THE HOTEL ITSELF IS TUCKED BEHIND ANOTHER BUILDING BEHIND THE MAIN ROAD, AND LOOKS NOTHING LIKE THE PICTURE. OTHER CLIENTELLE WERE... QUESTIONABLE.

We had a bottom floor, it was big enough…

The hair in the shower, the mile long walk to the ice machine and also didn’t care too much for the breakfast, it clearly states breakfast will be served to 10, we got there by 9:30, there was hardly anything left and the guy kept watching us and yelled to the back 15 more minutes when there was clearly 30 more minutes.