Clean and excellent location.

The first room the attendant gave us we unlocked the door with the card and someone was laying on the bed, it was already occupied with someone else. So we went back to the attendant and they apologized and gave us another room. I told them if it was the other way around and somebody walked in on us it would have been a worse situation.

Breakfast was disappointing, small area for food, not enough room to move around getting food. Water for drinking or oatmeal was across the dinning area with the juice, coffee. Had to find someone to put out eggs, gravy, the gravy was terrible, it tasted like salt and flour. We were there 45 minutes before breakfast closed and they were out of yogurt. We went to I HOP in Pigeon Forge for breakfast the next morning and it was great. There is no outside sitting area, balconies or deck for relaxing, the hotel sits on a hill and the photogtaph of hotel on booking.com is misleading.

I appreciated that the place was so clean and well kept up with modern look and kept painted walls and corners looking clean. No rust and cracks. Great shower and very comfortable beds. The service was great and the people were friendly. The microwave in our room didn't work and they immediately came back up and changed it quickly.

The only thing I didn't like was that they didn't allow you to have a late check out time. Their policy was to be out by 11 AM and when I asked for an hour more they said they couldn't.

This was my first time staying here, and I had a positive experience. I appreciated the property's cleanliness and its proximity to the Pigeon Forge attractions, just a street away. The breakfast offered was enjoyable with a good variety of options. I would definitely recommend it to anyone seeking an affordable and quality stay in Pigeon Forge.

I would suggest the house keeping to be more conscious about arranging the room as they missed to place toilet papers, trash bins and few areas untouched.

The staff was extremely friendly, coming in from out of town, booked through a third-party and unable to get checked in on the date, desired contact the hotel and they walked us through the entire process without any headaches. Normally dealing when you book with third parties, it’s a headache trying to adjust or fix The property was clean. The staff was extremely friendly. The room was gorgeous. I highly recommend especially for the price, gorgeous hotel, one of the best things about the property is it is in walking distance from many many attractions

Orange juice

Gravy , eggs biscuits

Super updated and clean.

Property itself was perfect, but having only one elevator for guests and staff was inconvenient for everyone. The housekeeping staff (especially the young men) were very rude , obnoxious , cheeky and not polite or caring! They would stay right at the elevator door talking loudly, laughing and stretching their legs and not moving an inch to let the guests pass by ! They were acting like we were at their place inconveniencing them! Never experienced that anywhere else!!!

Very nice place to stay and easy to get in and out of traffic wise. The room was very nice and had everything you might need. Staff was very friendly and helpful. We did not eat breakfast there so we could get back on the road home. The hotel was quiet and no rowdy neighbors. Just a short walk up the hill was a southern cooking restaurant which we enjoyed. There were no foul odors in the room and it was extremely clean.

The heating unit in our room was set to 72 but would not hold the temperature. We woke up with the temp at 80 so we just turned it completely off. The desk personnel helped us get it to heat. The desk also helped us get sound on our TV.

This property is absolutely beautiful. There was a clean and inviting smell as you walk in the door. The staff is friendly and helpful. The property is clean from parking to foyer to rooms. The rooms are warm and inviting. The accommodations were exactly as described. The beds were very comfortable. My family and I felt very safe at this location. I would recommend this location to families and friends. This property is located in the perfect location for all Pigeon Forge activities and travel into Gatlinburg.

The property is located away from the noise of vehicles. The staff members at check in were great, Miss Georgia the Manager was really sweet. They put the slices of bread in individual bags, which is very good. Very clean kitchen staff. The environment is clean, linen clean, room clean. The food was good. The hotel no pet policy is a plus for me. The internet works well. They have some covered parking. For the time I spent, the female house keeper on the 3rd floor has an excellent attitude, very hard worker.

The elevator was really slow so we use the stairs most of the time.