Bed was comfortable and the lady in the office was very nice and very helpful

Wasn’t the cleanest hotel room and the ac wasn’t very cold

The location was great! Our room was very clean. They also give you a breakfast voucher for each morning you're there for Reagan's House of Pancakes. You get a pancake breakfast for free, or upgrade to the full breakfast bar for $6 each. Excellent Value!

Parking can be an issue because it's so full. You also have to take your used towels down to the office to trade in for clean ones. Facility could use some updates but effective.

Everything was what I expected. The room was clean. The staff was friendly. The pool was nice. The ramp made for an easy transition from car to room. The room temperature was set to a comfortable level when I walked in.

The pet situation is acceptable, but the animals' owners need to clean up after they use the restroom. Maybe they could have an area where they go and if they don't pick up they are hit with an extra charge.

check in with the friendly face, questions answered when they popped up, a clean room w/ the bathroom also, the amenities and other friendly guests

didn't receive a receipt on check-out, was told Booking.com would send one, needless to say, they didn't. Now I don't have one. Does anybody care what the customer needs? There's alot of competition there that does their job-repeat customers. No one has told me why money was taken from my deposit-it wasn't my dog; she spent the whole time on her blanket from home on top of covers just as she does everytime we have been there so what's the problem? If my complaint isn't answered I probably won't see your friendly faces again. I don't like surprises done behind my back. The entire floor needed mopping as my bare feet got filthy walking from the bedroom to bathroom. I did complain-is that why I lost money. Cleaning means floors also.

They give you a voucher for a free pancake breakfast at Reagan’s Pancake House (3 pancakes and a drink, no meat included ; for an additional $6 per person you can get the all you can eat buffet). The room was clean, and staff was extremely friendly and the lady that checked us in was very helpful with area attractions.

The beds were a bit hard and mine had a big lump in it. I didn’t sleep well the three nights we were there. This is my only complaint.

Very close to all of the activities in Pigeon Forge. Room was well equipped, clean, and quiet. Had restful sleep and was given free pancake breakfast vouchers for the neighboring restaurant.

I have no problems with the hotel whatsoever. If you are going to use the breakfast vouchers, make sure you get there when it opens in the morning as it gets very busy. Also, for those of you not familiar with Pigeon Forge, even though the hotel is close to all the sights, walking is a nightmare around the area. To cross the highway, one must wait 10s of minutes for the opportunity. The businesses/sights on either side of the street do not offer much of a sidewalk either. Not a big deal, but worth mentioning.

My husband and I decided to do a weekend getaway. Decided to stay at redroof inn because that's where we always stay do to our pets. Everyone was helpful and friendly room was clean for the most part. Parking was ample. Received complimentary breakfast (pancakes/drink) or upgrade to buffets for 6 bucks more per person. Not really worth it food wasnt the greatest but ok. Located close to all the attractions in the area. Read a bunch of reviews after regarding location keeping deposit which made me nervous but my deposit was returned roughly a week later. Would stay again. Front end staff was great from the check in process to extending our stay up until checkout. They would be the reason for return stay.

Seating area for smokers would be nice. They have a but can near steps in the parking lot

Free hot breakfast next door. 5$ if u want all you eat. Great deal if traveling with alot of people. Rooms are clean and affordable. Good place to go if traveling on a budget. Check out three bears store across the street. It has alot of stuff.

Beds could be softer

The location was great. The room was very clean. They give vouchers for free pancake breakfast at Reagons, which is right beside the hotel. The food was excellent. Good value for location. Plenty of parking. And they have an outside elevator for those on the second and third floors. We did not use the pool, but it looked very clean.

Beds were not very comfortable, especially the pull out couch bed.

We scheduled our vacation earlier in the year because we were bringing our little fur baby. The place was in a good location and very convenient. The Reagan’s Pancake Restaurant was next door and the food there was fantastic. The waitresses were all great and the two of us ate the buffet for very little. It was the highlight of every morning. Act

I really can’t complain that much except the water pressure was extremely low.