The room with the King bed and fire place was so comfy and aesthetically pleasing! Kristi was sooo helpful! She was awesome. I loooooove that the indoor pool / hot tub was 24 hr!!!! My daughter and I are 3rd shifters so we are up at night and to get in the HT at 3 am amazing!!! Breakfast is amazing ! They had it all ! But the Biscuits and Gravy were my favorite ❤️ Location is amazing close to everything! Yes even Dollywood! We had an amazing time.

THE INTERNET!!!!!!! Not only the fact that T mobile service in Sevierville was horrible but we were out of guest internet for hours it was not good . And I had to listen to my teen complain for those 3 or 4 hrs it was out . But Kristi tried to call and check on it for us.

Location was great and right in middle of shopping and across the road from the Island. The room was nice, clean and no bugs at all. Trust me I take sheets off and exam beds, no stains. The room smelled good and the pools were good. The older lady that cooked breakfast on June 22, 2025 was very nice and sweet, she would do anything to make your stay better. My blood sugar fell and the Dexcom on my arm was alarming, so my husband was trying to get me some oatmeal and she done had a glass of orange juice brought to me before he was done. My family of 14 and I will be returning.

The pillows was so soft they hurt my neck but I do sleep on ortho pillows at home, forgot to bring mine. Besides the pillows everything was fine for our Anniversary weekend getaway.

The location was great! There was a Publix next door and we could walk to various other locations. We were in the back building and really liked it because there was less vehicles and parking was better. The service desk staff were very friendly and allowed us to check in 45 minutes early and even gave us an upgrade which we were very pleased with. The breakfast team was very sweet and friendly. They worked hard and deserve this recognition.

The lighting in the room needs to be better at the vanity area. It was too dark and had trouble seeing to put make up on. It rained the majority of the weekend and water was in the walking area of the halls and stairways which made it very unsafe. They should have maintenance or someone put signs around or mop up the areas. We were in room 269 in the back building.

Loved the pool and hot tub and the fact that it was 24 hours. The breakfast was of decent quality. Room was clean. TV was big. The price was less than the surrouding hotels, so I was surprised that it was a nice place to stay.

The pool room needed more ventilation - muggy with strong chlorine odor. We had to walk across the street to the other builiding to eat breakfast. When we returned from our volleyball tournament, we had to go up the elevator and walk across to our hallway on the other side of the hotel b/c the elevator only runs on one side. And then just to find that our keys did not work anymore. So another long walk back down and to the office and then back again. We were exhausted from a volleyball tournament. The location is in the middle of everything, which could be a good thing to most. However, it takes about 15-20 mins just to go maybe 2 miles. We had to be really careful to leave with enough time. Beds were a little on the hard side.

I can’t give this place enough hype. Literally I am someone who hates to stay in hotels and it was SO clean. Cleanest room I’ve ever stayed in. The location was absolutely perfect- close to a lot you can just walk to and a back access road for bypassing a lot of traffic. Breakfast was great and the little lady doing most of it was SO on top of it. People were very demanding and she just kept on taking care of everything. Everything exceeded our expectations! Traveled with our little kids and they were happy as could be.

Nothing!

The staff were very friendly and made our check in very quick and smooth. The indoor pool and jacuzzi were everything!! My family and I really enjoyed those two. The vending and drink machines came in handy!!! Breakfast was delicious. The beds and pillows were both comfy and the tv was large!!!! Loved it! Location was perfect! Near everything literally! We will definitely be booking here again

No complaints!!

Room was clean, staff was wonderful. TV was huge. Indoor 24 hour pool was nice. Two pools are awesome. Vending machines and ice machine were relatively close.

Parking was a pain. We were two rooms from the lobby and had to park in the back lot by the other hotel building that is part of the facility. Inside pool has trouble with water drainage so tiles around the pool are very slippery. No fault of the staff, but 24 hour indoor pool seems like a good idea, but parents letting their young kids abuse that situation was annoying.

The room was real clean when we got there and well kept during our stay.The hot breakfast buffet was so delicious.And the people who worked the breakfast were so nice and friendly.Over all from the front desk to any of the workers there the people were great.Will stay there again and highly recommend it.

The toilet in our room had no lid and a couple of towels fell in.Also the shower was a little slippery without a mat,so glad we had a grab bar. De

The location is great. It was close to the attractions and shops. The staff was friendly. The indoor pool is open 24/7 but is a little small. The hot tub was over chlorinated and the jets point upward and push you up and splash in your face. The walkway to the pool is made out of tiny pebbles that are coming lose and stab your feet so I recommend shoes or flip flops. Breakfast is good. The bathroom in our room was very small but the room itself was comfortable and clean. Over all for the price it was well worth it. The outdoor pool and hot tub are nice. The parking was mostly convenient so long as you get back to the hotel before 9pm any later and you may have to park in the next lot but it's still not a far walk. There is a Publix grocery store a half a block down the road.

The bathroom in our room. The indoor hot tub. The walkway to the indoor pool.

The location was great definitely when it came to walking distance from restaurants. The room was clean and actually surprisingly big. Breakfast was included and had a great spread of just about everything you could want.

I arrived way earlier than expected due to great traffic, and even after checking in, the wait to get into the room was almost 4 pm. I know you can't cater to everyone one but a little bit more urgency or priority to ppl who arrive early would be great. Having to walk around trying to find something to do while waiting for the 4 pm. check-in was a bit tiring. Other than the late check-in time, everything was great.