The hotel is not far from various attractions, restaurants and other facilities. The staffs onsite were very friendly and supportive. I also like the fact that we were compensated for the swimming pool that was out of service during our stay. We love the breakfast especially our children enjoyed the foods. Also, we felt home and safe at the facility.

Not applicable.

The lobby was nice. The breakfast room was nice. The breakfast was okay. The kitchenette was fine. The refrigerator seemed clean.

The bedding was not good. I am allergic to feathers and 3 of the 4 pillows were feather pillows. Luckily, my mom was staying in the hotel too and I traded her a feather pillow for a non-feather pillow. (then traded back at the end of our stay) The couch was somehow broken and it lilted to the center if you sat on it. There were stains on the carpet, mold in the shower.

Our King Suite was very clean and was well equipped for our needs. Breakfast every morning was fantastic. A great choice of different food & drink to suit different tastes. Staff were very nice & welcoming & accommodating.

The Swimming Pool was out of service, unfortunately, due to no fault of the staff. We were given a partial refund for this.

We loved the separate rooms and extra space. The room seemed clean and newer. Also the full kitchen in the room suite was very much appreciated, since for families this makes things more comfortable. The full hot breakfast was also great! Orange juice was fresh, and biscuit gravy was thick.

We got the King suite. We wish the bathroom had 2 entrances so the kids didn't have to keep coming back through our room. Wish they had under cooked the eggs a bit, they were overcooked pieces of rubber.

Great staff, very polite kind and helpful!

My microwave didn't work, ac very loud, noisy floor above me! Sat in the lobby for 2 hours and listened to many groups of people with no towels and none to give. I felt so bad for your staff who had to deal with that nonstop. Hilton hotels are higher end and there should NEVER be a towel shortage!! No bananas for breakfast :0(

The location was perfect for the activities we had planned in Allen. It was near restaurants, the highway and shopping.

When we arrived, we discovered our room was moved to the first floor even though we had chosen a higher level floor. There was a burst pipe in the upper floors. It needs some updating, but overall the rooms were a good size and maintained.

Nice rooms. Spacious breakfast area.

Ice maker did not work. Staff was not concerned about a safety issue with our parents room. Assistant Manager was not very knowledgeable about many aspects of the motel.

The staff were very friendly, rooms were clean and bed was comfy

The pool out of order during our stay

The room was clean and very quiet. Bed was super comfortable

The shower threshold was too high. Gives you the illusion that you can just walk out. Guess I didn't lift my foot up high enough to clear the threshold. I think I broke my toe.

The evening staff were awesome, felt very welcome. Breakfast was great both days, good selection of hot food.

Our situation changed very early the first morning and we tried with the hotel and Booking.com to try to cancel our 2nd night as we no longer needed to stay. neither one were willing to help so we stayed. A credit for a future stay would have been great. 🤷‍♀️