The place is beautiful and Cozy, it is my favorite Hotel in Downtown El Paso every time we visit the City. It is near to everything, Staff's are amazing and accommodating, I love their Gym and restaurants! I just really love this hotel even if it is pricey I always book i fr the reason that I love staying there, having a drink at the bar or at the roof top bar.

We booked an ADA access since my Husband just got out of Hospital rehab due to injury, we were both surprised with the kind of bathroom they have for ADA, it was disappointing, no walk in shower but a bath tub, husband can't climb it, the hot and cold shower wasn't regulated well, though you control it can either be very ho or very cold. My Husband did not shower for two days while we are there.

Pretty rooms, beautiful bar, very friendly and helpful staff, great location, comfy beds and pillows.

The room wasn't totally clean. Dirty linens from the previous guest were in a pile on the table, and there were some stains on towels. There was a nightlight in the bathroom that we couldn't figure out how to turn off, and it shined on the bed. We had to close the heavy, hard-to-slide bathroom door (barn door), which made nighttime bathroom use hard and disruptive. Also, the door offered little privacy for the bathroom, so if you aren't very close to your partner, that might be a negative.

Location was fantastic room was very clean and comfortable. Check-in process was great especially since we arrived very late around midnight and the staff was very friendly and understanding. We did not use the valet service but the adjacent parking lot had plenty of spaces reserved for hotel guests so parking was no issue. Nestled right in the heart of downtown El Paso was a plus as well. We did not visit the inhouse restaurant since our stay was not very long but we would definitely stay here again. Location felt very safe but there is some construction going on but again that had no effect on our stay whatsoever.

Our stay was very pleasant and as far as improving things we did not have much to comment on. This is far and away the "fanciest" hotel my fiancé and I have ever stayed at and it had everything we needed and more.

Our second stay here visiting our son who is in the Army. We really enjoy the location and accessibility. Took in a Chihuahuas game, the Coffee Box, several restaurants (all fabulous) and lovely live music in the Park. We enjoyed Sunday brunch at the Plaza and they visited the beautiful bar in the hotel a few times. I greatly appreciate the fresh coffee station in the morning ... it is very good.

Cost to park is pricey, so we elected not to rent a car this trip.

The staff was fantastic and willing to help us every step of the way. The rooms were spotless and beds were super comfortable! Culinary kudos to Ambar for the fantastic food and drinks! The food was absolutely delicious.

The parking could use some work as well as the curtains in the rooms could be much darker. If you are there to rest in the evening hours during the weekend it can be a little noisy at times, but not too bad.

The staff was very friendly and nice. The room was clean and large. I like that they have hardwood floor in the rooms and not a carpet like most places. The bathroom was spacious, and the bed was so comfy I had difficulty getting out of bed in the morning. They have a very good and well equipped hotel gym. The hotel itself is beautiful. I had a lovely stay and recommend this hotel to everyone wanting to stay in downtown El Paso.

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Very classy old school feel. Beautiful clean rooms. Spectacular view from my room as well as the rooftop bar. The valet service team was amazingly attentive. The plaza did not skimp on the amenities. My room included a high quality iron, ironing board, hair dryer and even a magnifying mirror as well as two big screen TVs and an espresso maker among other things. Overall experience was magical.

Front desk was a bit rude when they couldn't find my reservation from Booking.com. Once it got straightened out it was like a veil was lifted and the customer service was amazing so I found that a little inauthentic. Also, the rooftop bar has very slow service and the food wasn't great but this is me being nitpicky.

Everything in this hotel seems really well thought out from check-in to check-out. It's trendy, hip, historic, and beautiful. I loved the decor in the rooms, the food in the restaurant, and the views from the rooftop.

The only tiny thing that could have been better is that the sheets were a bit starchy which made them a bit stiff/itchy. It wasn't a huge deal but they weren't the softest and could definitely benefit from some fabric softener.

Gorgeous place. Great decor. Our room was beautifully decorated and had great lighting. The bed was really comfortable. Aircon was effective - and quiet! Breakfast (extra charge) was elegant and delicious, and a better value than I expected. We both just felt like it was a treat to be there.

Some noise from the nightclub a few doors down.

Beautiful hotel, excellent condition, comfortable and elegant, rooftop wonderful, bar and tequilas without equal, Ambar restaurant very good. Downtown location close to culture, entertainment, border.

Very little. You dont need valet parking as the garage is very close. Lots of construction and renovation nearby. But minimal disruption and no noise.