The staff was very solution oriented, Neil and Arianna were great. The restaurant hostess Mya was so nice and the chef even came out to ask about how I'd like my meal prepared. This is my second time at this hotel

The valet manager the short guy, his attitude and customer service was horrible. Each time I've been to the hotel the valet has been less than exemplary. It'd be in their best interest to end the contract with that company

The pool service (Mary) was great. Rooms were clean and comfortable.

Guests by the pool had separate personal speakers. It was too loud and was not relaxing. The staff did not acknowledge this until something was said, even then the guests were confrontational. The service fees were a bit much (I.e. room service fees) and the pre added gratuity, this took away from the experience.

Hotel manager (who also worked the bar) was so amazing. He saw us waiting at bar late night and they were closing up. We sat in the hotel lobby and he gave us complimentary drinks! So pleasant!

Some of the staff not friendly. Asked one to take a photo of us in the lobby. He refused. Also our room was not ready when we arrived. And we needed to at an event in an hour - hs reunion. No other rooms available so they put us in a room that faced the air conditioning units. They did give us a credit, but we were required to use it at this hotel. We were leaving the next day back to Austin.

Great location. Lovely comfortable rooms. Nice bar. Near tons of great restaurants. Easy access to all of Houston. Staycation. Staff friendly.

Daily parking rate for you and anyone who visits you. Charged twice for same dish from room service. Phone in room didn't work. Was replaced but everytime I called the front desk they thought I was in a different room number. It stayed that way for a week.

This hotel was fabulous. We felt welcomed and the details set it apart from other hotels. The turn down service which one night included a Bloody Mary, delicious strawberry jalapeño juice in the lobby, and gorgeous eclectic decor made it memorable. Everything we got from the restaurant was delicious and the pool is beautiful. You get so much more than other places for similar rates.

Nothing. It was all wonderful.

The property was beautiful and even better than I imagined. This was my first time and when checking in we received a free upgrade to the Havana Beach Suite. The site was unexpected and absolutely amazing. Very spacious, clean, and beautiful. The staff were amazing as well as the restaurant. Thank you Michael for your assistance!

Nothing

The rooms, furnishings and toiletries are fabulous! Nice robes, cute slippers. Quirky interior design, great drinks. My balcony faced west so the sunsets were stunning.

The staff at reception was easily overwhelmed with the checkout process and request for company invoices. Such nice rooms should not have a visible minibar illuminated all night. The door to the terrace did not lock. I was on a high floor so low risk of break-ins but clearly and oversight.

The room was very spacious and a nice view. A man named Luis, that I assume was the manager was very friendly and the bar/restaurant were nova and attentive. The valet was fast as well

The room wasn’t properly cleaned. The ice chest had left over water from the last party, the shower had someone else’s soap, and the mini bar wasn’t fully stocked when we checked in which is fine but they charged us for the missing items when we never even opened it. They did reverse the charge.

Very unique hotel with interesting artwork and fixtures. The shower is perfect, very clean and built for two. Walking distance to restaurants and shopping.

No self parking

From check in to check out it was amazing...the valet service was amazing too, very easy to use...wish they had a longer room service menu...it does close a little early for me but the food was amazing

I felt there was a little judgement on me and my wife we because she has blue has and I do not dress up at all...but that's any place we like to go, so not a biggie at all