There was mishaps in delivery of Anniversary foods items chicure board and strawberries. Items were ordered prior to trip to be in room prior to arrival. They were not delivered. Called 7pm to inquire why delivery did not happen and to ask for a microwave. Microwave was delivered but still no food. The next day advised Michelle front desk Supervisor and she was wonderful. She gave us a food credit which was nice. We were out all day and when we arrived back to the room chicure board and strawberries was on the table. Classy! I left a nice Google message with Michelle's name in it. Thank you Michelle.

The room was great and so were all the employees! It was very clean and the breakfast was nice. The room we were in felt very luxurious and comfortable

They have renovations going on and some streets are blocked off. They have temporarily set up valet across the street. Overall I feel like the good attitudes, the professionalism of the staff, and the beautiful room helped me get over those small things. I still recommend to everyone in the area

The breakfast was really simple and very nice. The staff were exceptional. Very warm and always willing to help. Everyone had a smile to offer and was really really nice. They made us feel at home.

The good delivery service was quite poor. We had to ask for deliveries before they were brought to us. Unfortunately some soaps i ordered were not given to us and I’m certain they are still at the hotel.

The aesthetics and location of the facility were great. The staff were very welcoming and hospitable. We were granted early check in and late check out to accommodate our flights. The bar and bar tenders were nice and made great drinks.

The one and only thing that I didn’t like is the toilet area was not enclosed by a door. The bathroom had a barn door by the toilet area was right on the other side providing little privacy.

Love the property turn down service and the friendly staff. I was able to check out at 1pm to finish my conference!

I absolutely didn’t like the construction and inability to drop off curbside and valet curbside. There should’ve been a discount for valet

Great service, facilities, location downtown, shuttle service (within 5miles), breakfast, great gym and lounge access

Nothing, stayed multiple times and will be returning

The view. The service. The room was awesome.

The ioad dies not work so you should remove it. The beautiful bathtub does not hold the water. As soon as you get in the water lets out. I tried it withbthe stopper up and down. I literally had to speed bathe and its such a nice tub i wanted to soak. Also i left my medicine (in the container) on the bed. My son in left his Airpods and the Gucci Airpod case in the room he was in (401 Kimesha Harmon). If yall locate these items can yall mail them to us? That would be amazing. The staff takes the cake. Everyone is super friendly give them all a raise. 9460 Riggs St BMT TX 77707

The bed in our room was extremely comfortable and I loved the pillows. Efficient use of space. Coffee maker is nice model. The best part of the trip was the service we received in the bar/restaurant. For an afternoon cocktail and snack, Heather was exceptional. Very friendly and professional and seemed to care about us as customers. Could not have asked for better service. Our dinner experience was only diminished by the VERY loud gentleman at the table next to us. Not anyone else's fault, but he was really obnoxious. Our server, Jocelyn, I think, was super friendly and made some great recommendations. The spare rib tacos were out of this world!! Valet service was very friendly as well.

It was a smaller than expected room, but very efficient. I typically don't care for the bathroom options to be in the room. The sink, mirror, towels, hairdryer, etc, were a part of the main room and not separated by a wall and/or door. Not ideal, but it worked. While I love Nespresso machines, it would have been nice to have more pods for coffee. One option with one pod a piece seemed a bit skimpy. Especially since it only made a 3oz cup of coffee. The other option available was decaf, and really, what's the point with that? ;)

Well thought out room design for business travel. Bathroom had good supplies and amenities. Room service was quick and the food was good.

Restaurant should open a bit earlier for business travelers. Coffee machine took a bit to figure out.

The room was clean. The staff was very friendly and responsive. The amenities were really good. Best hotel I've stayed at in quite a few years.

The ipad next to the bed did not work. The coffee maker did not work/still unsure what it was meant to be for. The shower head was spraying water everywhere. Needed to be adjusted and cleaned. We also got locked in a "tunnel". Our room key would not allow us back in and the exit doors were locked. The call button was not answered. We waiting on hold for someone at the front desk to answer the phone to "rescue" us for over 15 minutes. Finally, another guest of the hotel came down the stairs and saw us waiving to be let in and opened the door for us from the inside. It was a scary situation for our children to say the least.