All was good, I avail free shuttle service from airport to hotel, but upon arrival I came to know that my booking has been cancelled. don't know why? who cancelled it, not I could find any direct contact to booking.com at the spot, I booked again the same reservation which was charged by me at higher rates, Overall my experience with booking.com was bad because even from the application I did not received any cancellation message regarding to it, Not was informed with that issue, having only cash that was not acceptable at the reception put me in danger situation, I had not any other option, and standing 45 minutes at the recption at the mercy of the receptionist to accept the cash and make another new booking, find helpful he mercy upon me and made another new one orders for me at 69$ .

Acceptance of cash payment option, if there is issue in card at the time of arrival, or any issue and make sure to inform the guests or merchents about cancellation or card issues if it does not working in the advance.

The staff was friendly and professional. The room was exceptionally clean and well taken care of as far as amenities were concerned. My airport shuttle was called for me at 3:30 a.m. prior to myself getting to the lobby as promised. The overnight counter person was super friendly and helpful.

The only complaint, and I wouldn't really go as far as saying it was a complaint was that the bed was way too soft for me.....but it's probably just my preference for a firm bed.

The location close to the airport as we were arrived into Dallas after a long flight a needed to sleep before driving to another city

Had a slight problem with checking in we were informed that the manager had cancelled the booking while we were flying so didn’t receive the notification. We had to book another room once we arrived at hotel around 6pm. Trying to sort out the refund with booking.com and hotel

Airport stopover stay, conveniently a short taxi ride from the airport. Free shuttle back to the airport next day. The room was comfortable, spotless and a Denny's (with super friendly and welcoming staff) is 50 metres away for a basic evening meal. The Inn's staff are helpful and professional, and it is well run, well maintained, well lit at night and secure.

Complimentary shuttle to and from the airport was awesome. Staff was super nice and friendly.

The room had a window style AC, which was super loud, so I had to choose between sleeping in a hot room (Texas in the middle of the summer) or unbearable noise. Cleanliness could be improved. And the bed was super soft, but from what I gather, that’s normal in hotels. Just means I don’t sleep well.

Close to the airport and a good price

There was no plug/ stopper for the bath, went to reception and they were going to arrange one... Never showed up, so I improvised a plug. There were also no towels in the room, there were hand towels, washers, and a bath mat but no proper towels

Really helpful staff. Denny’s right next door and 7-eleven within 2 minutes walking distance. Was an excellent low cost place to stay. Room was comfortable and we felt safe. We were very grateful that they sent a shuttle for us at 1am to get us from the airport.

There was nothing we didn’t like.

We were upgraded to a larger room. The air conditioning was on so the room as cool upon arrival. It had a fridge and microwave which was great. We could by wine and beer at the gas station just next door.

The f or was a bit sticky but I think it was because of the humidity.

The staff was very friendly and the shuttle service was very helpful! I was participating in a conference that was at the airport, so being able to use the shuttle saved so much and it was quick and efficient!

Very nice and helpful front desk staff, Dennys next door - walking distance - very helpful since i did not have car available. Free airport shuttle runs every about 30 minutes or so .... Room was clean, wifi worked, bed was comfortable.

normally i would expect breakfast, but since i had to get up at 3 am anyway, its not a big deal this time that i missed breakfast.. and if i had time, there is dennys next door ... nothing to complain comes to mind ...