Free breakfast, dinner, popcorn, AND drinks! And the beds were so comfortable. The staff was so incredibly friendly! We didn’t want to leave!

The noise coming from adjoining doors can be very loud with the right neighbors. Ours were hollering and we could hear every word as if they were in our room directly. But they gave us a new room without an adjoining room and it was much more quiet!

i liked the atmosphere ,”family , homey” All of the staff were up beat and happy to be there . I also very muck liked the complimentary breakfast and dinner and an option of the grill and bar . My room which the front desk upgraded from double queen to king suite on the 6th floor complimentary because it was my 1st stay . i expect to be making bi weekly trip to the area over the next year for work from Atlanta . Drury Plaza Hotel will be my home away from home

Very spacious , open with luxury finishes through out . i felt right at home hanging out in the lobby catching up on work. and relaxing

We all enjoyed and appreciated the variety of breakfasts prepared as well as many drinks available. The meal area was very large with comfortable seating and plenty of room to move around. We liked the spacious room and comfortable bedding Staff were all nice courteous and professional. This hotel has the largest fitness center with a great variety of equipment that I have seen in a hotel The elevators moved quick and we didn't have to wait longer than a minute to get on one. All visible areas were clean. Impressed the GM actually helped clean dishes off the tables and mingle with guests A lot of luggage carts were appreciated

The fitness equipment could benefit from inspection/maintenance. One of the Elliptical and treadmills are not level and wobbled. I set the chest press from 40lbs to 45lbs. At first it was hard to push up and made loud clunky noises. After a couple reps, a long bang occurred and made it easier to push up. Better enforcement of prohibiting under aged kids from using the fitness center would be nice. A few young boys came in after me. They had little regard for respectful verbiage and ran around a bit. They appeared to be of Jr high/high school age My husband prefers locks on the bathroom door. The bathtub drain plug is too sensitive and closes with showering

The hotel staff is friendly, nice and very helpful. The breakfast and kick back are great. Plus I love popcorn 😂 (They have a popcorn machine next to the front desk.) Oh! And shout out to Allison! When my girlfriend and I first checked in, and went to our room, the first thing we noticed was that it smelled like smoke. To be honest the room was so good we didn't even care 😂; however that smoking fee was 250 for the cleaning and I did not want to pay that. So we went down stairs just to inform the front desk (you know, to make a note so we're not blamed for it). Allison gave us the first night free, for the inconvenience. She was extremely nice and helpful throughout our stay here! We will definitely come back!

I loved that the manager was walking around the pool area checking on the safety of the guests! 2 years ago we had a very traumatic experience that I saved a toddler from drowning where the father was intoxicated and not watching his son. It was quickly addressed by the previous manager but left me rightfully nervous about this trip. I truly felt better when I saw that this manager was vigilant and friendly to everyone in the area! Also, Nate Jackson is a great bartender! He was fun and chatty, but made sure everyone was taken care of! The food was tasty, prompt and made correctly! The 2 rooms we had were great! It really made a great trip for my twin daughters birthday excursion!

The only issue is that I couldn't stay longer! Lol . Honestly this is the best hotel i have ever stayed in

The staff were welcoming and obliging. The location was perfect. Parking was good, however, not enough handicapped parking up near the entrance. Plenty of baggage carts. Great breakfast each morning was awesome. Awesome happy hour with 3 free drinks per person each night. Checkout was perfect.

A bit of water in the area of the elevator due to the pool. Not safe for older people to walk around. Slow housekeeping staff and lack of understanding towels needs for the room with more than 2 people.

Great location. It is nearby many outlets shops and stores. There was an issue with my room assignment, but the ladies at the front desk worked hard to get it fixed for me and even got the room ready for an early check in. Big thanks to the friendliness and efforts of Crystal & Brenda at Front desk and Tiesha with housekeeping. This is my 2nd time staying at this location and the breakfast was better this time around. The pancakes tasted better too. The rooms were comfortable and clean. Always a plus having the daily evening social with complimentary food and cocktails. Great spot to stay for Thanksgiving trip.

Only things I didn't like were that the hot tub near the pool wasn't working properly during the stay, and fitness center seemed to be out of commission first night. I recommend adding new free weights and cables machine for fly exercises and maybe even a pull up bar. I also wanted to point out that the hotel should add apple juice & or orange juice to the drink options for breakfast. Mainly would benefit the kids and those adults that would rather another option besides coffee, tea and soda. Other than those few things, this was a pleasant stay.

We loved the 3 free drinks on weekend eves and the free buffet for happy hour and breakfast. Food was delicious with great selection. Room was clean and comfortable. Staff was helpful and friendly. Price was good, checkout was easy.

Please get new hairdryiers in rooms. My daughter had her pre-wedding hair and make up trial on Sunday morning and while using the hotels hair dryer, it sucked a huge chunk of her hair into it. We had to have Mainenance come with a screwdriver to take the dryer apart, then had to spend time pulling hair out strand by strand. Then had to have scissors brought up to cut the rest out. Hairdresser said the fact that that happened meant the dryers were old. I do commend the maid working the 6th floor on Sunday morning (8th) - Sandra - for calling management about this incident and for checking on my daughter. Also to the maintenance man for his help! Other than that I have no complaints!

We loved the free amenities — free breakfast + free dinner AND 3 free drinks per adult, every single day. We also found the room to be super comfortable, and the hotel itself was super easy to navigate and find our way around. We also always had a very short wait time at the elevators. We would definitely return to the Drury Plaza Hotel in Richmond.

The only thing I did not like during my stay here was the hair I found in the shower and the front of our toilet had a dirty spot on the outside of it. Other than that, the room was exceptionally clean, especially in comparison to many other places we have stayed in recent years!

The popcorn immediately got my kids' attention from check-in that this place was cool! plus, breakfast, dinner, and free drinks!?! PLUS, pet friendly, spacious clean rooms, comfy beds, a pool with indoor/outdoor option and not too deep to make mom nervous, plenty of parking, fast wifi, and non-glitchy room keys. Kids (8 and 9)are already asking to go back!

Booked for 4 people and got three big towels. Not a huge deal and was able to catch the room service staff before the first shower. Toilet did not flush upon arrival but front desk was very quick to get maintenance to our room.