Love the vibe of the renovated shoe factory, beautiful rooms and centrally located to enjoy the town. We’ve stayed here once before and appreciate being able to bring our dog

we were located in the adjacent building directly over the patio area. It would be helpful to have some black out curtains as the shades don’t block out the lights which are plentiful in the front area of the hotel/restaurant. Also a Young Life group was meeting on that patio creating a tremendous amount of noise, it wasn’t the end of the world as they were out by 9:30 but the whole Jesus vibe was a bit over the top..just saying.

The uniqueness of the hotel was charming. Penny Loafer was not on duty while we were there but love the idea of her as a greeter. Love the architecture throughout, shoeshine box as a picnic basket for the continental breakfast, small detail of art work in form of postcard left on bed, high ceilings in rooms, very spacious rooms. We would stay again.

Showers leaked severely onto stone tile floor, inspite of trying to ensure that everything was sealed when in use and door was not left open to drip afterwards. Water pressure in shower was low but I can live with that considering the age of the hotel. Toilet room window sill was very dirty, good thing we don't use it for anything. Very firm beds, not for me and my husband but many people prefer very firm beds.

Beautifully styled hotel, very welcoming atmosphere. Staff was very professional and helpful. Great Location along the James River in Downtown Lynchburg, within easy walking distance to restaurants along the waterfront. Will stay again if we're in the area.

Unsure why, but the main hotel restaurant was closed during our stay. But plenty of other nearby options, including the hotel's casual Waterstone Pizza with outdoor terrace (very nice!).

Unique setting in an old shoe factory, beautifully preserved. Comfortable beds and spacious rooms.

Train horn blaring for a long time many times a night very loudly, the tracks run behind the building. The walls of the old building are so thin that you can and will hear absolutely everything your next door neighbors do and say, especially at night. There seems to be no noise insulation in the walls at all.

We stay at the Craddock-Terry at least once a year. They permit (even welcome) dogs, and have a dog in residence. We enjoy the very large rooms, comfortable beds, well-appointed bathrooms, and the convenient location in downtown Lynchburg.

It does not bother us, but the hotel is close to train tracks. You can get ear plugs at the front desk if the sound might bother you.

The breakfast is serviceable - pre-packaged muffin and apple and yogurt -- not customized and no choices BUT it IS brought to your door! Historic building is fascinating, views off bluff very nice, quiet at night.

Not much, everything works. Not much variety at gift shop.

Excellent unique hotel rooms and common facilities, nice atmosphere

Very loud noise of trains whistling throughout the night was very distrurbing and there were no warnings of that beforehand. I literally could not sleep at all during the night we spent there.

I love this amazing old factory turned boutique hotel. the rooms are spacious but cozy and the architectural details are a visual pleasure. the big windows, exposed beams, and brick arches make it a unique experience.

there isn’t one thing I didn’t like!

I love everything about this hotel. We live within an hours drive and periodically stay for a quick getaway and have never been disappointed in any way. The rooms are beautiful, clean and the beds are to die for! There is something about their bed linens that makes you want to stay in bed!!! The only disappointment this trip was that Shoemakers was closed and we didn't get to eat there but that had nothing to do with the hotel. I LOVE THE CRADDOCK TERRY!!

I didn't like that I failed to allow enough time to shop in the gift area (gorgeous items!) but that is on me, not the hotel.

I liked the location and the theme of the shoe factory.

The interior seem “tired” and not as clean as our stay 4 years ago. Our bedding was very “crumpled”, I just had to hope it had been changed! The lighting was very dim in the vanity area.