overall the lobby had an upscale look, however the music played over the speakers was loud and unnecessary for a lobby. The music selection and loudness was more appropriate for a bar or dance hall. It was difficult to have a conversation with friends while this music was blaring.

The rooms require a great deal of upkeep. For a 4 star hotel I was very disappointed. The wallpaper throughout the room was covered in stains, the bathroom wall was filthy and the hook on the bathroom door was broken. The bedframe, covered in leather had been wiped so often that the leather had been worn away. The rooms really need to be freshly painted, cleaned and refurbished.

We had a deluxe king room which was very spacious and comfortable. The room had a mini fridge and coffee maker, and there was also complimentary coffee and tea in the mornings in the lobby area. There was a business center where one could print out documents or access the internet, and there were areas in the lobby where one could hang out. Also a bar and restaurant. It was close to the metro and a number of nice restaurants. Very easy to use the metro to get to the sights in town.

I am sensitive to light at night, and while the windows had perfect curtains to cut out the light, there was a light frame around the door

The room was large and well equipped. Housekeeping was prompt and thorough. The front desk, especially Aliya was fantastic. There is a small convienence store next door and a Trader Joes within a block, plus an in-room fridge, which was fantastic. Location was close enough to walk to either Georgetown or the White House.

The onsite restraunt was overpriced and the food wasn't great, plus slow service. The bar was nice but overpriced, however the rest of the stay was excellent.

Beautiful place, nice big super clean room, friendly and attentive staff

2 points, both regarding cost transparency (not 100% sure if the hotels fault, maybe booking.com): a) confirmation said 80 USD deposit, it did NOT specify it was per night (also it had been raised to 100 per night) b) the booking confirmation did not mention the extra tax which was something like 15 dollars per night

Our room was beautiful, comfortable, huge by contemporary hotel standards. The decoration, spacing, lighting were thoughtful. The bathroom was comfortable, large and the toiletries, useful and good quality. On the first night they left us a courtesy of sparkling water, dried fruits and chocolates that was most welcome. The air conditioning was quiet and effective. There is a tea / coffee self service in the morning, and fresh water all day in the reception. The reception area is very pleasant and welcoming.

Plates and glasses left with the nut and chocolate courtesy were not changed or cleaned (despite being obviously dirty) for the whole four days of our stay! The mattress was not comfortable. It felt saggy. The shower / bathtub faucet constantly leaked, producing a sound that was annoying while we were in the bathroom - and obviously wasting water.

Loved the proximity to the Metro. And restaurants within walking distance, and the Whole Foods nearby. The beds were super comfy and the room was spacious. Also loved the complimentary coffee downstairs each morning.

We stayed five nights..there was no changing of bed sheets, which normally would be after three nights. The housekeeper did not empty all our trash cans nor did she leave toilet paper, which we had to ask for. The maid service was lacking.

The location was exceptional. We easily took the metro from our Amtrak arrival and our Reagan airport departure. The metro station was a 5 minute walk and it was a 20 min walk to the Lincoln memorial. So we had a choice of walking or taking the metro. The hotel itself was excellent, as indicated in my prior responses. The front desk staff was very helpful and positive in their attitudes. The room had everything we needed and was very clean. The 7 am coffee in the lobby was a definite plus. However, there was a coffee maker in the room, but the coffee in the lobby had real milk or cream.

Nothing.

We were greeted at the reception desk by 2 friendly ladies who checked us in. They also provided us with a city map. Our room was very spacious with a large double bed. The bathroom amenities were clean and functioned well. A coffee machine was a welcome feature, as was a little fridge. The room was a cool refuge from the outside heat! The hotel had a bar and restaurant and we dined there on a couple of nights. The food was well prepared and tasty.

A 'security deposit' of $500 was taken from my card when we checked in. I have not experienced this before. sometimes, a deposit is 'earmarked', but nothing like this amount.

Location, cleanliness. We had just a short walk into Georgetown where most of our activities were taking place. The hotel is nicely maintained, our few interactions with the staff were friendly and helpful.

The parking valets were great - friendly, helpful, quick and efficient, but the cost of parking was a surprise. We don't stay in city hotels frequently, but this time it was the best decision. The last time we stayed in a city hotel, there was a parking garage right next door, and we only paid about $30 to park for the weekend. Here, there was no indication in the description, but the only real option was valet parking, which, for two nights plus tips, (and we never took the car out while we were staying at the hotel), cost us over $170. Although we greatly enjoyed our stay, we may not have used this hotel if we had known the parking expense involved.

Staff, location, room all excellent. I’ve been to this hotel multiple times and it keeps getting better. The staff is wonderful. They are thoughtful, Kind and attentive. They get to know you and they do whatever they can to make the stay perfect. Front desk, valets and cleaning staff are like a family.

I wish the bar was open later and that the bartender was friendlier and more appropriate. Twice she rolled her eyes when I asked for a drink from the menu because they were more complicated to make. I didn’t appreciate the cursing either. The tip is included, and the drinks are very expensive. I paid $25 with tax and tip for a vodka tonic, when I wanted a martini.